Great seats at a great price
Great seats at a great price. Physical tickets arrived just in time because I ordered them at the last minute. I will buy again from this ticket broker. *****
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
Great seats at a great price. Physical tickets arrived just in time because I ordered them at the last minute. I will buy again from this ticket broker. *****
It was easy to purchase tickets. Fees are still comparable to other vendors. Unfortunately, the seller doesn't share complete seat information
Easy to navigate. Seamless purchase
Convenient.
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very bad service I thought the purchase that I made was a scam. They didn’t send me any confirmation your email about my purchase. I had to call them to make sure. Sorry that’s not normal
Was good the only thing I didn't like is getting my tickets at midnight the night before the concert.
Easy transactions
Easy to do and takes little time to do it
discount code
Would not deliver tickets lost money. ======================== Did NOT send in December and it took this review to get your attention. 1-star stands candy ass!
DO NOT USE THIS SERVICE. I was trying to purchase through Ticketmaster and somehow got redirected here without realizing it. There add on fees are excessive, almost doubling the ticket price.
Never got tickets . Was here promised timelines for tickets that never came. Then I had to pay $1000 more for same tickets same day as concert ….
I bought G/A seats and the diagram showed the highlighted section to be in the outfield bleacher area. However the G/a section was in a completely different spot. Very frustrating when u are expecting some and it's not correct
First I thought they were Ticketmaster. Be careful what you link onto. That was link I opened. So I bought a preferred parking pass thru them and they sent me a general one. The event was less than 24 hours so I called them hadn’t received anything from them. Their person sent me the wrong pass. I called them back to fix the mistake. They wouldn’t acknowledge the mistake by the representative. Refuse to fix it, refused a refund for me to get what I ordered. I will never use this company again. Buyer beware 😠😤
The ticket purchase part was great but the acoustics at the venue was terrible! No screens for people sitting on the sides! The people facing the stage had two very large screens everyone else nothing! I was disappointed! It did a disservice to the amazing legends!
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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