Great communication from the day prior…
Great communication from the day prior to pickup, the day off and confirming the delivery. I didn't have to ask a single question!

Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
Trinity Logistics receives high praise for its exceptional customer service and efficient communication, with many reviewers highlighting the helpfulness and responsiveness of their staff. Customers appreciate the ease of arranging shipments and the quick turnaround times, often mentioning specific representatives like Kelsi, Doug, and Peter for their outstanding support.
However, there are notable complaints regarding the accounting process, which some find cumbersome and inefficient, often requiring multiple contacts to resolve issues. Additionally, there are concerns about load management, with instances of overweight loads and delays reported by carriers. Despite these criticisms, the overall sentiment remains positive, reflecting a strong reputation for service quality in the logistics sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 905 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 15 |
| Sep 24 | 4.4 | 13 |
| Oct 24 | 5.0 | 10 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.6 | 9 |
| May 25 | 1.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer service We received from our contact is just outstanding”
“The accounting process needs a lot of work”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | −8% | 905 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Trinity Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
500 reviews of Trinity Logistics. Filter by what matters to you.
Great communication from the day prior to pickup, the day off and confirming the delivery. I didn't have to ask a single question!
The driver showed up on time and delivered on time . I got email saying that it made it to site. Thanks
Marlon was great! He is easy to work with and the delivery was on time.
I’m an independent carrier and I booked a load from a broker named Zachary Metzger that works for trinity logistics,please stay away from this specific agent. Hell rob you !!!!
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They did a great job getting my 20' container to OZ (aka Australia) - with door to door service!
The people that handled my shipment were on top of it at all times.
Love the sevices
Very easy to book a shipment! Communication is excellent!
I've been waiting for an invoice so I can prepay a freight bill. No one they're seems to know what they're doing. I'm an independent trucker and have never in 40 years been paid in advance for freight. You are refusing to pick up my trailer to deliver to me until I pay, yet you can't even invoice me properly. I can get in my own truck and go get my own trailer quicker than you can bring it to me. Very disappointed. I assumed I could give the freight to the driver upon delivery.
It's a very good company sice I know them six year earlier... even though sometimes a some greedy brocker change and took off the load afeter the signe agreements with small amounts offer change... which is unprofessional and lose of commitment... still good company 4 star✌️
EASY TO WORK WITH. GREAT PAYING LOADS
Outstanding
Today I had a horrible experience with trinity logistics. I booked a load with Ryan a load from Maximus crane in Louisiana and delivered to Odessa, Tx 900 mile run. I agreed to move this load for $2400 which is less than $3 per mile. Due to the weather being horrible at that time and I blew an airbag, it set me delivering the load 2 hours late. I informed Ryan what was going on When I finally made it to delivery the warehouse was closed. I slept overnight at location until the next morning and delivered the load once the place was open. Today my factoring company called me and said trinity logistics refused to pay the load.On the RC it clearly states that they couldn’t take no more then 500$ but These guys took the entire load.I drove 900 miles paid 600$ in fuel out of my pocket for nothing,I didn’t get a penny for this load which is Insane I never heard of this before for being late.Im calling there insurance in the morning and filing a claim.Ryan was the broker I was dealing with but when I talked to him today he put me off on some guy named cotter.If you carriers haul for this company please stay away from Ryan and cotter ,this is not the first time Ryan was mentioned in the reviews.Will keep you guys posted on how this thing plays out.TO ALL MY TRUCKERS KEEP TRUCKING🫡
Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
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