I'm not entirely certain
I'm not entirely certain, but since joining TULO Energy, I think that my gas cooker burns slightly hotter and my electricity supply is probably, no definitely closer to 50Hz than my previous suppliers.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
I'm not entirely certain, but since joining TULO Energy, I think that my gas cooker burns slightly hotter and my electricity supply is probably, no definitely closer to 50Hz than my previous suppliers.
Really good communication constantly, slightly disappointing that bills seem to be increasing almost every 2-3 months
Account number 203832 All fine in supply terms, but the hassle factor in providing meter readings is significantly putting me off staying with Tulo. This requires opening the app or web page via the email link and then it emails you so you have to enter a two factor security code. This seems unnecessarily complicated for such a simple thing to just enter readings. The company said they removed this requirement from my account in response to an earlier request but it didn't work. More technical work needed before it's worth the hassle.
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Easy set up from previous advisor
I'm a new customer so it's hard to tell exactly how tulo will perform. I've had to contact them once since I switched. This was done via the chat in the app. The app works but needs improving. Also the need to have to put a pin code in is annoying. Ac 205247
I cannot really comment truthfully at the moment as we have only just switched so only time will tell at how Tulo Energy comare against my previous energy supplier
Positives - Great customer and easy to contact. Problems resolved speedily Room for improvement - I was overspending on a tariff for over a year and would have appreciated an email to let me know that there were more affordable tariffs that I could be moved to, to save me money
I am new customer so it is difficult to gouge. But so far experience not that happy
So far so good
Smart meters not been working for a long time. Got nowhere with British Gas, but on reporting to Tulo, an engineer came out and sorted one of them on first visit, so now up and running. Still a problem with the other, so waiting for Tulo to confirm when this will be fixed.
My issue with Tulo is that they try and force you to increase your direct debit just so that you’re always in credit on your account. I like to pay what I’ve used and as an adult be able to do so I without being pressured to increase my payments. So long as my account isn’t in debt what is the issue?
The company is ok to contact but they keep suggesting to increase the direct debt when in reality there was no change to the monthly usage and in fact the bill decreased. Sounds like they want to make cash than repay later on.
Didn’t like the need to provide meter readings every month when every quarter should be fine. Didn’t like the need to login and then retrieve a code from email and re login to see any detail. There are more efficient ways to manage two factor authentication. Otherwise it’s fine.
I have economy 7 but Tulo won't give me a single tarrif
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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