Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
Signed up then cancelled immediately as I decoded to stay with my existing supplier. The charged me 120 pounds and wouldn’t pay me back. Scamming. There are way better suppliers out there, avoid
Very low service and with minimum knowlege
Attempted to open account, then had to send photos of meters, then nothing, despite many emails, won't talk to me on phone as i haven't got an account number. Avoid.
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I can’t access the app
I rarely write reviews but my (brief) experience as a customer of Tulo Energy makes me put pen to paper. The company sent me an email every month requesting that I send them a manual meter reading, notwithstanding that I have Smart Meters installed. When I asked to switch away from them they sent me a message saying that they would not agree to this as my account was in debit, notwithstanding the fact that they held a Direct debit mandate on my account. As a result I had to ask my new supplier to contact them again requesting that they take the account over. It remains unclear whether they have actioned this.
Through Martin Lewis's alert re: energy price cap increase predictions, I arrived at Tulo. I was nearing the end of the transfer form when I was advised that they would be presenting for a DD on 14/2/2025 despite the request to target the end of the month before switching. i.e. they wanted payment before they were actually responsible for the energy supply. I view this as unethical and deleted my request.
Tulo installed SMETS2 meters which do not work. They removed working SMETS1 meters that had been working. As the new meters have NEVER been set up correctly I am unable to supply them with a meter reading. They said this would be sorted out back in August 2024. Still not working.
So apparently I have to pay 500 a month for 4 people and suddenly over 800 in credit turned in nearly 200 in debit cause I use so much gas and electricity, even through I was travelling for nearly 3 months , no one home and still paid £300 a month. Avoid ! Unless you like your money stolen . I will be changing very soon cause enough is enough
I switched over from British Gas in the hope it would be cheaper, it’s not! I’ve been with them 4 months and they’ve all me every month for a meter reading. Including on NYE afternoon! Because I haven’t submitted one they’ve doubled my DD. Basically holding me to ransom. Avoid this company honestly, not worth it.
Called Tulo to ask about obvious errors and anomalies on my bill. The result being Tulo want to almost double my monthly payments. They said they could not pass me to someone to talk about it and maybe someone might call/email me back with 24hrs. The day has come and gone and they want me to pay in 2 days. If Tulo can't be bothered to even call/email then I'll just find a better supplier. Not impressed at all.
I was with Tulo and switched to another supplier. They acknowledged that I had switched and I was hundreds of pounds in credit but they continued to take money from me even after I had left!
Signed up and within half an hour my current provider rang and offered a better deal so I contacted Tulo by email to say I’m cancelling my switch (within an hour of signing up). They contacted me to confirm it was cancelled however they still took £161 out of my bank by direct debit! They are ignoring my emails and I have rang to be told nobody is available to talk to, at 1pm on a Friday? Making a formal complaint to ofgem. To update, they returned my call to say they couldn’t request the return of the direct debit back to me, it’s up to my bank to request the return. The bank thankfully has now done so. If they had just told me, yes the switch isn’t going ahead but you will still have the first direct debit come out i would have been more prepared. Hopefully they will do that for people in future
Just switched to Tulo and immediately I received a text to tell me the have sent me an email 😬 Unnecessary harassment.
It was an easy transfer and a reasonable price, but customer service was terrible; they were very slow to reply and seemed to avoid answering any questions/their responses did not make any sense. We have had countless issues with the smart meters they installed, and they have not billed us for over 2 months, so we do not know our spending (however, we are still paying direct debit, so there is a lot of credit on our account that we can't do anything with).
Very poor customer service. Tried their social media channels which have little to no existence, I have tried emailing numerous times and getting intermittent responses (that haven’t dealt with the issue I had!) Was told I’d get a response by end of 10th June and had to chase them up myself on 21st June with a response that didn’t answer my query. They may offer cheap prices, but their customer service is extremely poor and if things aren’t sorted I will be leaving.
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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