Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	160	100%	+0.5	● Low

4.5 / 5 overall

160 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.5▲ 0.5
12-month avg: 4.5
All-time: 4.5
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Quality	Service	Trend	Reviews
Saint and SofiaThis company	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.5 out of 5 (good)	4.4 out of 5 (good)	—	160
Red Run	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	5.0 out of 5 (good)	+2%	397
lululemon.uk	2.0 out of 5 (poor)	100 out of 100	1.9 out of 5 (poor)	1.8 out of 5 (poor)	1.9 out of 5 (poor)	+15%	295
Avenue 85	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	5.0 out of 5 (good)	−3%	125
ANSON´S	3.0 out of 5 (fair)	100 out of 100	—	—	2.7 out of 5 (poor)	−20%	100

Bottom line: Saint and Sofia is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.4).

Naomi

1 review

Jul 6, 2025

Featured

Lovely bag

I am really pleased with the bag I bought. It looks great, but it is also well-lined and finished. Delivery was quick and quality is great.

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KATE

1 review

Jul 6, 2025

Featured

Good quality good service

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Sonia Hassard

1 review

Jul 5, 2025

Featured

Great product fast delivery

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Jutta

1 review

Jul 5, 2025

Featured

Lovely dress

Lovely dress, really happy that the fabric isn’t too thick, which I worried about before it arrived. Great for dressing up or down.

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Consumer

1 review

Jul 4, 2025

Good communication from time of placing…

Good communication from time of placing order to delivery Absolutely love my new shoes 😁

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----

1 review

Jul 3, 2025

Had a great experience r

Had a great experience regarding a return. I’d followed the sizing advice on height in relation to the length of trousers. They turned out to be too long. The return workflow in the help centre resulted in finding the shorter length and arranging an exchange which I found really positive and helpful rather than having to return and reorder

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Helen Clark

1 review

Jul 3, 2025

Delighted with ease of ordering and…

Delighted with ease of ordering and prompt delivery. The top is true to the colour and description online. It looks tailored and elegant whilst comfortable on the skin. I’ll be buying from Saint and Sofia again.

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Lisa Claridge

1 review

Jul 3, 2025

Love the dress

Love the dress, cannot wait to wear it! Will buy again!

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Rachel

1 review

Jul 3, 2025

Great dress and delivered on time

Great dress and delivered on time. Fits perfectly.

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Stephanie Prayer

1 review

Jul 2, 2025

Great service

Very quick delivery, far sooner than I expected. My tops came beautifully packaged, wrapped in tissue paper and in a sturdy cardboard box. Plus my tops are lovely, perfect fit and I am happy with the colours. All in all the whole experience was easy.

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Ali Cat

1 review

Jul 1, 2025

lovely jacket

Very swiftly delivered, beautifully packaged and a quality item.

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Matilde Ventrella

1 review

Jul 1, 2025

Item paid not received and no answer to the telephone and no email reply

I bought a dress last week and I paid for it and I have not received it as yet. They did not contact me to update me on the status of my order and when I bought it their website claimed the items would have been received in 3/4 working days. Over one week has passed and I have not received my paid item. I tried to contact them and there was the answering machine where they advise the customer to email an email provided. I tried and I had no reply. I won't never by anything else from them. Other companies also have delays but they contact customers to inform about it. Saint and Sofia are not contacting me and I strongly advise customers to avoid them.

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Victoria Whiter

1 review

Jul 1, 2025

Quick service and love the items

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Leigh Stringer

1 review

Jun 30, 2025

Excellent

Excellent, fast and efficient delivery

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Wendy Collins

1 review

Jun 30, 2025

First order

First order. Loved the clothes, perfect fit. Quality excellent.

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1 review

Jun 28, 2025

Constant spam emails - DO NOT BUY FROM THEM

*UPDATE* Juliette from Customer Care responded to me on 4/11/24 and 25/11/24, so it's incorrect of the company to say they have never received emails from me about this issue, as they replied to the first two! I also haven't received the email 'reaching out' to resolve it. I bought one item from them last November. They then subscribed me to their newsletter without my consent. Since then I have repeatedly messaged asking them to unsubscribe me. I also asked them to delete my data, but I received no response from that request, and I am continuing to receive emails. I have now raised a complaint with the ICO for breach of GDPR. If anyone else has come to Trustpilot as a last resort like me, I recommend you do the same.

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JLC

1 review

Jun 28, 2025

$20 charge for returns

Be aware they charge $20 for a return. I didn’t see that mentioned anywhere on their website. Maybe not a big deal on something expensive, but I needed to return a $30 tank top. To make matters worse, I accidentally ordered it twice because the first time I made a typo in my email addy, and when I never received a confirmation I mistakenly assumed the order didn’t go through. S&S was going to keep $40 of a $60 purchase and after much complaining, agreed to “only” charge $10 for one of the returns. I had to request the refund after waiting more than a month, and then it was immediately posted. Wonder if it ever would have come through if I didn’t ask after it? It was a very unpleasant customer service experience and I’ll never order from them again.

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Nadia Petrovic

1 review

Jun 26, 2025

Love the dresses

Love the dresses. I own a few and they are comfortable and wash well. The designs are clever and ultimately very flattering. I’d love to do a paid partnership with them as I believe their designs suit women of all shapes and sizes.

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Nat Harkness

1 review

Jun 26, 2025

Beautiful

Beautiful, good quality dress. Quick delivery, and nice touches regarding packing.

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Click & Collect Customer

1 review

Jun 25, 2025

The top arrived on time and was as…

The top arrived on time and was as lovely as expected.

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Month	Average	Reviews
May 25	4.0	10
Jun 25	4.4	72
Jul 25	4.6	18
Aug 25	4.7	60

Saint and Sofia reviews & trust report

Saint and Sofia has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 141 positive reviews

Top complaintsof 18 negative reviews

How it compares

Reviews