Prompt delivery
Prompt delivery, item nicely packaged however very creased. The dress is lovely. Size as advertised

Saint and Sofia is a UK-based online retail company that specializes in boutique-style clothing, accessories, and leather goods. The company offers a diverse range of products, including dresses, trousers, blazers, knitwear, and footwear, all designed in London and handmade in Europe. Their focus on sustainable and fair production practices appeals to environmentally-conscious consumers seeking quality fashion. Targeting a modern audience, Saint and Sofia caters to individuals looking for stylish yet responsibly sourced apparel. With a commitment to creativity and quality, the company provides a selection of seasonal collections, such as their Winter Collection and occasion wear, designed to suit various lifestyles. Customers can explore the latest trends and shop conveniently through their website, which also offers free delivery and easy returns.
Saint and Sofia garners high praise for its quality clothing and prompt delivery, with many reviewers highlighting the fantastic online shopping experience and attentive customer service. Consumers appreciate the stylish designs and well-packaged items, often noting that their orders arrive quickly and in excellent condition.
However, some customers express frustration regarding the refund process and communication issues, indicating that responses to emails can be slow or unsatisfactory. Despite these complaints, the majority of feedback remains overwhelmingly positive, with many recommending the brand for its lovely products and great fit. Overall, Saint and Sofia is well-regarded for its quality and service, though there are areas for improvement in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 160 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.0 | 10 |
| Jun 25 | 4.4 | 72 |
| Jul 25 | 4.6 | 18 |
| Aug 25 | 4.7 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Fantastic online shopping experience with super fast delivery”
“Even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: Saint and Sofia is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.4).
160 reviews of Saint and Sofia. Filter by what matters to you.
Prompt delivery, item nicely packaged however very creased. The dress is lovely. Size as advertised
After my first order was delivered to incorrect address customer services were really helpful and a replacement item was sent out. Love love the culottes the fabric is luxurious next to your skin would definitely recommend
Lovely product, beautifully wrapped and delivered quickly!
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Lovely sandles and quick postage
The trousers I ordered arrived fairly promptly but were too big and the material was very synthetic. I was disappointed with the quality considering they cost £99. I returned them immediately and received an email to say my return had arrived and my refund would be processed within a week. Over 3 weeks later I am still waiting for my refund despite emailing a week ago and being told it would be issued immediately. I will not order from this company again.
I liked the picture of this jacket when I saw it online. There was a helpful chart to suggest a size. The jacket arrived quickly and tracked. I was able to delay delivery by a day on Royal Mail. Jacket was beautifully packaged. It fits well and is extremely comfortable to wear. I like it. Slight puckering of stitches by the zip but overall I am happy with it.
Lovely top. Looking forward to wearing it.
Beautiful quality, fit is very good and extremely comfortable, very happy!
Linen trousers and top came in stone absolutely beautiful fit ordered in navy same day as receiving my first order ❤️
Fits perfectly just the right length
Great dress ,fabulous packaging it felt special like a beautiful gift
The order took a very long time (more than 3 weeks instead of 4-6 business days). I ordered Apartment Pant - Black. The quality of the fabric is bad. It dyes and fades incredibly. I did not think that was possible. They ruined my expensive underwear. My hands and nails were black and I had to go wash my hands every hour. And washing did not change the situation. I really did not expect that $70 pants would go in the trash after the first time I put them on. VERY disappointed!
Loved the store. Friendly, helpful staff. Great design
Lovely clothing, company values and experience spot on - stay close to those values please
Not great for international customers. First off, beware of foreign currency conversion charges on your credit card, although S&S show the transaction in local currency, my credit card still imposed charges as though it were a foreign transaction. The delivery fees are steep to send outside US or UK but what's worse is returns are not free either. The costs are quite significant to send back an item (thank goodness I'm not sending back the bulky boots I got). It's not worth the risk of buying from this merchant again because the shipping costs can be extortionate. I do like the style and quality from Saint and Sofia, but it's just too much of a punt to shop from them again.
My dress is lovely - fits well , it’s elegant and the fabric is beautiful . It arrived in only three days . I’m really pleased with it . I’m tall and it falls to my lower calf , which is good , so many dresses look like midis on me which I don’t like . The length is just right . And it has POCKETS - winner !
My items were received withiin a reasonable time & of good quality.
Beware of accepting a credit note instead of a refund. I was happy to do this assuming I would be able to make use of it. The credit notes only last for 6 months. This was not made clear when they offered the credit note. I would have gone for the refund of if I had realised.
Saint and Sofia is a UK-based online retail company that specializes in boutique-style clothing, accessories, and leather goods. The company offers a diverse range of products, including dresses, trousers, blazers, knitwear, and footwear, all designed in London and handmade in Europe. Their focus on sustainable and fair production practices appeals to environmentally-conscious consumers seeking quality fashion. Targeting a modern audience, Saint and Sofia caters to individuals looking for stylish yet responsibly sourced apparel. With a commitment to creativity and quality, the company provides a selection of seasonal collections, such as their Winter Collection and occasion wear, designed to suit various lifestyles. Customers can explore the latest trends and shop conveniently through their website, which also offers free delivery and easy returns.
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