Excellent tee
Excellent tee, lovely colour, well made, substantial material, - and at the sale price! Thank you.

Saint and Sofia is a UK-based online retail company that specializes in boutique-style clothing, accessories, and leather goods. The company offers a diverse range of products, including dresses, trousers, blazers, knitwear, and footwear, all designed in London and handmade in Europe. Their focus on sustainable and fair production practices appeals to environmentally-conscious consumers seeking quality fashion. Targeting a modern audience, Saint and Sofia caters to individuals looking for stylish yet responsibly sourced apparel. With a commitment to creativity and quality, the company provides a selection of seasonal collections, such as their Winter Collection and occasion wear, designed to suit various lifestyles. Customers can explore the latest trends and shop conveniently through their website, which also offers free delivery and easy returns.
Saint and Sofia garners high praise for its quality clothing and prompt delivery, with many reviewers highlighting the fantastic online shopping experience and attentive customer service. Consumers appreciate the stylish designs and well-packaged items, often noting that their orders arrive quickly and in excellent condition.
However, some customers express frustration regarding the refund process and communication issues, indicating that responses to emails can be slow or unsatisfactory. Despite these complaints, the majority of feedback remains overwhelmingly positive, with many recommending the brand for its lovely products and great fit. Overall, Saint and Sofia is well-regarded for its quality and service, though there are areas for improvement in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 160 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.0 | 10 |
| Jun 25 | 4.4 | 72 |
| Jul 25 | 4.6 | 18 |
| Aug 25 | 4.7 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Fantastic online shopping experience with super fast delivery”
“Even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: Saint and Sofia is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.4).
160 reviews of Saint and Sofia. Filter by what matters to you.
Excellent tee, lovely colour, well made, substantial material, - and at the sale price! Thank you.
This is the first time I have purchased trousers from this company and it will not be the last. Great quality, cut & fit, I am delighted.
My order arrived on time & is just what I wanted
Excellent service, quick delivery, items beautifully packaged, items received fit perfectly- very pleased with the quality and fit - thank you
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If you are in the US I do not recommend shopping from here. Not only did my order have a huge delay and was not delivered until after 2 weeks, but they increased the price of the item that I sent in for exchange literally over night. So when my exchange is finally processed, it will cost me $20 additional from what I already paid. This is not okay and a very shady practice. The exchange should be honored for the price it was purchased at! Edit to Add: Their Refund policy on the Shop app LITERALLY verbatim states "We'll happily send you a Free replacement for a better size or style." They are in violation of their own policy by invoicing customers to pay the difference. This company should become better versed in U.S. consumer protection policy because this is 100% illegal to "invoice" customers to charge them the difference, especially for what they advertise in their policy as an "even exchange". Advertising on your website that you allow for equal exchanges but then increasing the price after the item was sent in without notifying the customer of the price increase is considered a bait and switch tactic, which is illegal to do. Again, AVOID.
Lovely top and great service
No sign of my full refund ! You sent a confirmation email telling me you had received my return on 7th August !!! I’m still waiting for my refund. Not able to call customer service as there is no number listed ! Where is my refund !!! I’ve sent an email to your generic customer service email address !! Doubt I will shop with you again ! Absolutely shocking service. Now your team have seen my post on Trustpilot you suddenly agree to the refund which should have been given to me when you received the goods back - but oh dear I still have to wait another 3-4 days !! And you say your customer service number is listed - that’s correct it is, but unfortunately it’s and answerphone service - what’s the point in that !!! As per above absolutely shocking customer service.
a quality product delivered quickly
Prompt delivery. Great t shirt.
Clear photos and a true depiction on the website. Prompt delivery. Superb quality. True to size. Will continue to be a repeat customer Thank you
At last I have found a pair of jeans that fit perfectly and look fab dressed up or down. I luv them 🥳🥳
Great service. Lovely products.
I was super happy with my purchases The bag was even better quality than I expected I absolutely love it The bracelet was perfectly sized for me and was really lovely, so much so I’m now going to order the earrings to match
I love 🧡 the Saint and Sofia clothing range, so classy. 👌🫶
I love my new black trousers, the material is heavenly and they drape really well. Delivery was very speedy too. Thanks very much. I will be placing another order soon.
Saint and Sofia is a UK-based online retail company that specializes in boutique-style clothing, accessories, and leather goods. The company offers a diverse range of products, including dresses, trousers, blazers, knitwear, and footwear, all designed in London and handmade in Europe. Their focus on sustainable and fair production practices appeals to environmentally-conscious consumers seeking quality fashion. Targeting a modern audience, Saint and Sofia caters to individuals looking for stylish yet responsibly sourced apparel. With a commitment to creativity and quality, the company provides a selection of seasonal collections, such as their Winter Collection and occasion wear, designed to suit various lifestyles. Customers can explore the latest trends and shop conveniently through their website, which also offers free delivery and easy returns.
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