Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
The packing was done really carefully, and I’m satisfied with how they shipped it to me! The product is also really cute! It seems a lot more fragile than I had originally thought, but that makes sense, considering the materials. Overall really cute, and you get what the product is advertised as!
I love this set so much! The pot is humble and practice, with a simple and satisfying aesthetic. Has a really nice poor.The water tray is very cool, holds a good bit of water and has a nice weight to it.
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It's even prettier in person. I loved how everything came together and packaged so beautifully, nothing was broken or chipped. I organized a tea party for my daughter's birthday and it was perfect. The cutest set! It has a distinct gradient colour and it looked really beautiful on the table. It made our party perfect. Our guests were very impressed, the cup is elegant and it is the same size as most mugs. A fantastic purchase and I plan to buy more from this company.
My Umi Tea set is lovely. I received my order on the date promised; it arrived in an elegant box, which I can't throw away. Keep the box because it is so pretty. Thank you UMI
Stunning high quality table. The table is large enough for 10 - 12 gongfu tea cups and aroma cups. Delivery time is great (I live in the states and thought it would be much longer). Will definitely order more supplies from here again. This was my first order with this Umi and I am very pleased.
I ordered this set it a little over a week ago along with an induction heater for my kettle, and a cha he. They came in around 11 days and there's a tracker so I knew where it was. The set is beautifully crafted, it's stunning. Everything about it is gorgeous. We had our friends over and everyone loved it and were very impressed with the overall quality. The cups were all well made. It took us a little effort to open the tea pick. We almost thought it was a defect, but we figured it out. The utensil sets all feels very luxurious. The teas we brewed all tasted fantastic, and everything worked as intended. I did see the ice crack that was described, the texture of the cup did get amplified by the tea. We will see how they go in the long run. The set came with the addition cha he that we ordered. The only drawback was that the box was rearranged to fit the cha he, which required breaking the box storage. This would be our only complaint. I understand trying to save on shipping, but I much preferred that every item in the box has a set place for it. But now it make it a little harder for me to store the items back into the box. But we did figure it out and it's not the biggest deal.
It is beautifully made and obviously handmade as there are traces of handwork. The size is just right for me. I prefer to drink tea from a small cup rather than a large one and this made me happy. Love the floral design. Original product, a true Kutani art piece - absolutely love it and will be buying more from this line.
I do really like this teapot set but it's not perfect. What could be improved? Similar to another review I saw, when you pour this teapot it leaks everywhere. I had to buy napkins to place it on to soak up the tea. Also, even though it was packaged well, two of the cups had cracks/chips in them. This is not the suppliers fault as it had to come from China to the UK, but nonetheless it still happened. This teapot doesn't come with a strainer but you can buy a cheap one that fits as I have. What's good? The set is beautifully made, and the customer service is excellent. When I told them about the chipped cup, they sent a replacement free of charge.
Delicious fruit tea. I rarely drink fruit tea but the apple/rose flavored tea was delicious with a sweet and sour taste. I bought some other different flavored teas for my sister and she especially liked the berry/citrus combo. This flavor is so intense you'd think you are drinking juice!
Arrived in perfect condition. It's an exquisite set and we used it for a Chinese wedding ceremony. Even though the cups are tiny, it was a good size for this use. We plan to use it to serve tea in the future with company testing high quality teas.
I have ordered from them several times and they never disappoint. The quality is always top notch and I never have to worry about my package being broken in international shipping. Phenomenal product
The fair cup sent originally was the wrong one for the set but this was quickly replaced with the correct one with no hassle. Very happy with product and service.
I got the Japanese Bamboo Handle Sea Wave Wabi-sabi Tea Set from Umi Tea Sets as a birthday gift for my boyfriend, and we both absolutely love it! The set looks gorgeous, especially with the bamboo handle, which adds such a nice, natural touch. It has this earthy, wabi-sabi vibe that makes our tea time feel a bit more special.Honestly, I wasn’t sure what to expect quality-wise, but it ended up being even better than I’d hoped. The ceramic is solid and has a really nice glaze, and the teapot pours smoothly without any drips. The cups are the perfect size for a cozy tea break, and it’s a great fit for two people. The packaging was also really secure, so everything arrived in perfect condition.We’ve been using it every day since, and it’s turned our usual tea time into a little ritual. I’d definitely recommend this set if you’re looking for something that’s both beautiful and functional – it’s such a peaceful, elegant addition to our home.
Beautiful azure green dragon tea set! Fast delivery answered all my questions after it was shipped! Will purchase again from this store! A+ customer service!!
Wow, excellent tea cup, thank you dear Umi teaset. I can highly recommend Umi teaset to everyone all over the world. They are exquisite tea cups indeed😀
I love it!!! Beautiful design!Wish they all had bigger cups like the one! Haven't used smaller cups yet!
The cup looks beautiful, but I did not drink tea from it yet and am looking forward to using it for puerh teas. I noticed a difference compared to the one I actually ordered, the one I ordered is slightly different from the one I received , as the flower shape has only 5 petals and the onr I actually chose has 9 petals🤔Anyway it's a beautiful cup therefore I am happy. Thank you Umi.
Very cute and good quality. They also have the similar item but made with zixha material. I might buy that one later. They should have put two choices together in the first place.
Excellent packaging. It came in a cute box with a little leatherette snap. The tea pet works wonderfully and makes me smile.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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