Everything is perfect
Everything in the set works as expected. Beautiful, natural, good quality, and elegant. A tea spoon is help to control the amount of tea leaves poured into the teacup. So lovely! Date

Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Everything in the set works as expected. Beautiful, natural, good quality, and elegant. A tea spoon is help to control the amount of tea leaves poured into the teacup. So lovely! Date
They were very quick to delivery with care. I had a couple broken tea cups that they replaced with haste and they were very nice about it. The tea set is very traditional and I think this should be shared more so others may have tea zhen time. Thank you!! I recommend their tea sets for the many options, fair pricing, and quality service.
I bought the Double Happiness Red Wedding Tea Set from Umi Tea for a Wedding. We were very happy with the Set and would recommend it. Colour was just as bright red as on the pictures. The quality of the Set was great. The packaging was perfect to gift and it was secured with a lot of Styropor. It was packed in two layers. So if you think you are missing something just open the second layer of styropor. We also ordered the Dragon Pearl Jasmine Green Tea - COLORFULTEA × 1 Small Tea Caddies Package (120 g). The packaging was beautiful and the tea smelled great. Every portion was packed in a tin can and was sealed with plastic wrapper. It is great for a later repurpose. The tea tasted very good and the tea leaves looked just like the pictures on the website. An Instruction is also included for first time Jasmine tea drinkers. Shipping was as fast as stated on the website. We received the shipping information by email and could track it starting from China. Both articles were sent separately. Nothing was damaged during the transport and we will surely buy something again from Umi Tea.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I bought a tea set for my wife for her birthday. It arrived in a timely fashion and my wife loved it. It did however, arrive with broken peices. I emailed customer support and they were able to send out the broken peices free of charge. Overall very happy with Purchase.
I ordered from Umi Tea Sets for a gift for a friend and was very happy with the products! The pictures were very accurate to the product received and the quality was excellent. The product was also packaged very well. I also had an enquiry on the product and the customer service team who responded to my query came back speedily and was very helpful. I will be definitely be ordering from Umi Tea sets again should I need another quality product and recommend to friends and family!
Bought a travel tea set advertised 2 teacups 75ml and a teapot 270ml. Ordered Jan 9th received 20th. I received today a bare 225ml tea pot with 3 cups of...25ml each. Took pictures to document the review on their site, on the product page, to share with other customers. The product page disappeared from their site just a few minutes after posting my review, no email from customer service to me... Product and service do not inspire trust. Edit: product reappeared on their site, customer service "offered" a refund IF and AFTER I delete the negative review. Really? So, they ended up deleting my review...themselves! Feng Shui.
My daughter wanted a fancy tea tray and a ceramic figurine and she could not be happier. The quality is outstanding. The customer service is great too.
Love my cute little tea set! Customer service was also very friendly and helpful.
My oldest child is majoring in Asian Studies and Mandarin, and asked for a quality tea ceremony set. We worked together to find the right one and were delighted to find the koi on the set is three dimensional, not just painted on. The selection of tea varieties rounded out the gift. I had a great experience and required a little help from customer service, who were great. We’ll be shopping here again!
Bought nice lotus green tea set and tea tray! Tray was very nice crafted bigger than I thought!Tea set was beautiful quick shipping but, took a little longer the holiday season thru usps!! Got it right on Christmas Eve!
The tea set I ordered arrived beautifully packaged but unfortunately the lid to the teapot was broken. I notified customer service immediately and they took care of sending a new lid. They were great to communicate with, I will definitely purchase from them again in the future.
I ordered a tea set for my step mother for her birthday. After placing the order I reached out to the team via their chat and asked if I could get a gift receipt. Not only did they make a gift receipt but they also insisted on writing a card to be included in the box. It was an example of how this company will go above and beyond for you. My step mother tells me the tea is flavorful and earthy. She loves it.
I bought a tea warmer and glass kettle from them. The pieces are very well made! Beautiful pieces! They have phenomenal customer service also. I reached out to them a couple of times, as I was having a hard time finding the correct plug adapter for in the U.S.. They were patient and wonderful to work with. I will 💯 recommend them to anyone and will purchase from them again. I have 2 iron kettles on my wishlist right now!
A beautiful kettle! Lovely over my fire for tea. Trying to get the chat button to work on the website so I can get my questions answered: what kind of clay is this? What kind of wood? How was the wood finished - resin etc - to handle constant steam ? Thank you for a beautiful product.
Thank you very much for this authentic tea set. This adds such a beautiful touch to my daily routine and that adds joy to my life. I was worried about tracking, it was always present, but ordering and having to wait for a while was absolutely worth it. Incomparable to standard quality.
I made an order and the product was great, and they were really quick to answer and helpful when i needed a replacement.
Beautiful tea table! The color of the wood is very nice and goes well with multiple colors and other decor around the house. The size is perfect for my needs, usually serving tea for two-four people but could easily handle more without being too large. Very happy with the purchase and am looking forward to my next purchase from Umi :)
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
This profile hasn't been claimed by the business owner.