I have not seen my package
I have not seen my package, yet. It is not at my doors nor in my mailbox and nobody knocked or rang the door bell. Nobody reported it had been delivered. I'll check to see if I have been charged.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
I have not seen my package, yet. It is not at my doors nor in my mailbox and nobody knocked or rang the door bell. Nobody reported it had been delivered. I'll check to see if I have been charged.
Order U-270753 Confirmed September 25 My Bank has been charged. I never received a confirmation for the transaction from your company. I log into my account and see all the details of the order but to track it I need to download the Shop App then sign in with a G-mail account to see where my order is. My bank was charged on September 25th and I have no idea where my order is. The tracking app is a terrible idea. I don't want a third party app or google to be authorized to view my browsing history to track an order I've paid for. If this is how you are doing business now I will find alternatives to support the $13,000 I've invested in your system and replacement/maintenance parts. Extremely disappointed.
Very long waiting delivery, I waited for 16 days before they deliver the unit. When I picked up the unit from Fedex office because they can’t locate my location. When I reach hone I open the box and found out that the valve if the tank have some crack on it so I call the customer service send the pictures to report the issue he told me that they will send the damage parts untill now I can’t use the water filtration because the delay parts. Waiting for over 1 week now🙁 Purchased it on Sept 10, 2024 untill now can’t able to install it🙁
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Poor buying experience. Order took 3 weeks and many emails to process. Took another week to arrive. 1 month from purchase to delivery. At checkout it says 3-5 days.
Ordered 2 o-rings for a 4.5" x20" big blue housing and 2 additional o-rings for a4.5" x20" limeblaster housing. Was informed that the o-rings for the big blue and the limeblaster housings were slightly different. Was also told they would be shipped so that i woud know which o-ring would go to the blue housing and which one would go to the gray housing(limeblaster). The o-rings i received were all for the big blue housing! I did not receive any o-rings for the gray housing!
I have been waiting for the test results of the water and no one can answer my request to get the result. How long will I have to wait for results?
This having to get this app or this app, that's crap! Don't have to do that with anybody else I buy from ???????
I still have not received all the product I ordered and no one has responded to my email as to why. It has been 3 weeks since I placed the order.
I never received the product and no one has responded to my messages
Order was placed on 9/2/24 and I am still waiting to receive it. Very disappointing.
I was told different things, first I would get a part exchange, Second I would be shipped a box with an RGA label, never happened. I had to email a second request and I was sent an RGA label no box. Note I lost another week on getting head repaired. Not happy, damn good thing you have great products
I was very specific on whoever controls it to have them put the media in. I’m not sure why this wasn’t done. It was a pain doing this.
My experience with US water was fantastic. I would love to have had a water system for my refrigerator. Unfortunately, it requires a discharge hose and drain for the system. I anxiously ordered the unit and then had to cancel big disappointment.
I have been billed over two 1/2 weeks ago & still don’t have product. I had to call to find out status which was unknown.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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