US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to compensate for fixing their quality issue. Stay away from this company. Do not be fooled by their "US Water System". Products are all made outside the country.
Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pump and UV filter. We have reached out for some issues but have not received a single response back for help. If we aren’t contacted soon then we will submit this to the BBB and other related review platforms.
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I purchased the test and sent it back. It was received back on December 5 to the testing place. I still have not received any results and it is now December 22.
I placed order of water softner on December 2nd and today is December 9th and no updates of delivery, very slow service.
Your price for a std filter is world-class stupid. Just another way to rip off customers.
You sent me a new bulb but the issue was the quartz sleeve the bulb sits in. You want to charge me for the cracked quartz sleeve. This is clearly a material defect and you are refusing to stand behind your product. I have purchased several of your systems fom myself and friends over the years, but I will not purchase another system from you. You charged me almost $1000 1 1/2 years ago for a device that is no longer usable.
Have not gotten any tracking information-has it shipped? Ordered 11/18, billed 11/18 what gives?
I ordered my water test kit on August 2nd, 2024. The kit arrived, and I sent it back to the lab in the return box. However, due to an error in the box (US Water made a mistake on the label), it was returned to me. US Water then sent out a new kit. When I called US Water, the representative on the phone told me that the results were back and sent them to me. The results were not for me but for another client. So, again, I called US Water, and they promised to sort this out and put it right—after seven days, I have still not heard back. I wouldn't recommend this company at all. Their content incompetence and delays are slowing down our water system installation.
Took way to long for you to ship - over 10 days. Sort of high priced. Then you ask for this review right after you ship - you think I have the unit already and installed? I'll let you know how I like the softener after I get it installed and use it a bit.
I still have not recived my order that I placed in September
10 day shipping is very poor. My past suppliers fulfilled the order with 3 days. Not a good start for me to purchase from your inventory. Joe
Received a part (filter) that was not the correct size.
Late delivery with no notification or warning. Terrible to not inform in advance.
I was told what part I needed and I bought the $7.00 part plus I paid $41. 00 to get it here quickly. It's absolutely the wrong part. I spoke with "Montana" twice yesterday and I sent pictures of the correct part. I haven't heard anything back today. I'm really not mad about this, I just need your help to rectify it. Thank you, Mike
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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