shipment time was multiple weeks
shipment time was multiple weeks

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
shipment time was multiple weeks
The Raptor system I use really kind of sucks. I’ve had several pumps replaced. It came with a 5300 and I’ve been able to find them on Amazon until recently. I try to keep a backup because it cost me thousands in the past waiting. Your site wasn’t helpful finding a replacement. I ordered I think 5800 and it was never sent. I called today about it and wanted a compatible unit. Customer service said they would have a tech let me know if it is and would change it if not. I received a message saying the 5800 shipped and the tech emailed I should be using the 8800 since that’s what the new ones come with. So now the wrong one is on its way and I don’t have a backup. I’m very unhappy.
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Well the product leaks and the shipping is more then the filters.
It has been 11 business days and we still do not have our test results. We were told 3-5 business days. We do not know whether our well water is safe to drink, because of Hurricane Helene, and we are still finding bottled water waiting for this test to come back! I called last week and was told "soon". I messaged yesterday and haven't had a reply.
Too slowwwww
Just opened my new 0.5 spot free rinse system and was surprised. There was “media” for lack of a better word loose in the box. But I was also surprised that there was NO information regarding assembly or what to expect from the new system. While I realize I can research this information I expected to get some basic information. Thank you, Darren
The pump motor I ordered was substantially more then the one I ordered just a month or so a year ago. Warranty just expired. Pump motor was to ship the next day. After several weeks I inquired on status of the pump motor since I had not recieved pump motor or notice of shipment. I then recieved email that they did not have pump motor and would notify me when they would. I let them know that since it was taking longer to change the shipping address to my sons house since I would not be at home. They said no problem. I recieved delivery notice from UPS that it had been delivered to my house. I am still not at home and have no idea if the package is in the weather, secure, or other. I feel this transaction has been a complete disaster.
Two issues: 1– Item ordered last week. It was to have arrived Monday or Tuesday. When I called today, Wednesday, I was told that it hadn’t even been shipped yet. Tracking number confirmed no shipment! UNDEPENDABLE! 2– Sales tax charged for shipping [Tennessee doesn’t require sales tax on shipping fees!] When mentioned to Customer Service, the person had no explanation nor offered any remedy. In
When I ordered I wanted a One time purchase only! I do not want to be placed on auto ship and I notified the company immediately after receiving the email. I see today it is still placed on monthly autoship. I ordered a few to see how they work with our water system. If they work well we will consider auto ship, but until then please remove me from auto ship.
I purchased a $1800 system that is worth $800. Extremely disappointing. Cheap plastic for the salt tank. Extreme cheap plastic wrap around tank. Plastic values. Booklet shows stainless steel 3/4" Flex hose (NOT INCLUDED). I will never buy from this company again. Cheap plastics. They BOAST! USA made ...cheap, poor quality. I had to call to find out why after several weeks that it hadn't shipped. Oh they said we will send you a free water leak sensor for inconvenience. No such thing. USA water systems charges more than double of what the unit is really worth. Go look for a better unit else where for the money.
It appears that shipping did not begin until 4 days after I ordered
I have been asking for weeks for a referral for a technician in our area. I continually get no response.
It's been 19 days and I still haven't received the RO system. Ive had to buy over 20 gallons of distilled water to compensate. Although I have been notified of the delay..it was only after I contacted you guys that the notification of what was going on occurred a few days after calling.
Price for sediment filter or high on top that u through in shipping charges, also shipping is slow.
shipping was expensive, took almost a week to start shipping process, received regular notices that hadn't completed order but not even a confirmation email when ordered
I ordered a softener totaling $6644.76 and after two weeks of waiting I called to follow up on the shipping and was told it was on backorder. I was not alerted to the fact that there was a delay until I called after two weeks of waiting. I was told I would get a call back with more information and never received a return call. There was no communication without calling and pushing for action.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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