Good Quality
Directions to assemble were missing some language that I ended up assuming to complete. I figured it out, but directions could have been added. Great quality product. Water is fresh.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Directions to assemble were missing some language that I ended up assuming to complete. I figured it out, but directions could have been added. Great quality product. Water is fresh.
My order took 8 days to be shipped out and was delivered 3 days later. The Bodyguard whole house filter arrived missing the Micron Magna filter. I called and was told it would arrive in 2 days. On day 5 or so I called again and was told I'd receive an email in 30-60 minutes saying the filter was scheduled to ship. Several hours later I had to call again. It took 3 calls to finally get the item scheduled to ship.
No directions were sent with my order so I went online to view your video and it’s old and that it doesn’t take to do account the new system that I purchased
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Dealing with US Water was fine; Shipping Fed X was not on time at all - which is usual for me. Usually always late on anything shipped by Fed X.
The product seems to be great and excellent quality. The factory support was outstanding, but the intallation manual was far from adequate. In my opinion it needs to be revisited. More detail and the order of assembly needs to be corrected.
Once I finally got all the parts and got the system setup it seems like it's going to be great, I'll let you know in a couple of months. However it was very hard to get the complete system here and when it was here it was missing several parts and the setup directions were hard to follow, fortunately the technical people were very helpful most of the time.
We ordered, our credit card was charged ... but the product wasn't shipped for over a week. I thought it was not legal to charge a credit card in advance of shipping an order ---- but it would have been good information to have upfront about timing and when you would process payment. It is fine and we are ok with it --- but the communication could have been better. And the price online dropped a few days after we ordered ... and BEFORE shipment so I called and I believe we are going to get a credit for the difference - but we haven't seen that credit yet. Once we receive the shipment we can assess the quality and functionality. Right now --- I can only rate based on pre shipment
First off - I like the product & it seems to be well made & is working fine. Second - I had to wait over a week for the product to ship & had I not called, I'm not sure when it would have shipped or when I would have received it. Third - I had to call the tech department to get a clarification on something in their instructions relating to start-up that ended up not being right (seriously - I am a degreed engineer with 40+ years experience). The tech rep I spoke with must have been having a bad day because there was a bit of a 'tude' when I asked the questions I did. It was apparent he was well versed in the equipment since he had installed a lot of them but I did not need his 'tude'.
You shipped the wrong part and i had to pay over $10.00 to ship back a $29.00 part.
Slow shipment of a single item. And too high a shipping and handling fee for a single item.
On line ordering was ok, delivery time was ok, price was alright. However, I submitted a technical question through the website contact link about the filter product and I did not get a response (that I know of).
It took a long time for my product to arrive, but it was easy to order.
The system works great. Installation is not that simple, you need a professional to do it.
I received the order of filters and o-rings. Upon inspecting the 3 o-rings, I noticed that the cross-sectional diameter of two of the o-rings was substantially different and obvious to the naked eye. One measured ~0.160" and the other ~0.190". I called to find out why they were different sizes and the person I talked to said that they were received from the vendor and it was normal for them to be different in cross-sectional diameter, but could not tell me what cross-sectional diameter they should be. His advice was to try one and see if it worked, hardly a fail safe way to go forward.
The instructions are inadequate. There does not seem to be a logical sequence to the order of instructions. Additionally, when speaking with a technical rep at one point he said "yes, the instructions are wrong". Seriously? He said they hadn't gotten around to fixing that part. There is also little guidence on the drain requirments. I understand that there are different codes but there could be some guidance given. Also, I did find some very helpful YouTube videos on the installation. Why not provide those links in the literature you provide? Finally, after assembly and getting everything working there was a small leak in the T fitting at the outflow of the pump. We called about this and they said that that fitting was not fitted by them even though there was teflon tape already on it. We thought it was preassembled by the company so we never touched it. The tech claimed that they never do that but ours arrived like that. Finally, I was puzzled by the inclusion of the pages and pages of the "app" that can be used with some systems. I didn't even know that was an option so when I called to ask about its inclusion in the installation manual I was told to ignore it as my system did not use that. Once completed all was fine but you really need help on your instruction booklet.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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