The price was competitive.
The price was competitive. The delivery was on time. The package was not damaged.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
The price was competitive. The delivery was on time. The package was not damaged.
There would have been a five star revue if it were not for the fact that it took a lot longer for my order to ship then normal. Otherwise the experience was really good. When I call to place my order it only takes a short time for the sales person to bring up my past order and reschedule my new order with a courtesy response.
Confusing manual instructions on set up, lack of step by step instructions on machine setup, the flexible FIP was not disclosed that it’s only applicable for unthreaded PVC direct hook up, the stainless cover around it is not stable, I need to reinstall the filter because it is leaking even I tightened it properly, the supplied grease water proofing is not enough for all the fittings needed for this grease. The videos I searched for installation instructions are all for advertisement. The good thing is that it produces a good soft water now.
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The products are good. The shipping lead time was long. Ordered on the 21st of Sept received on the 5th of Oct.
Great product, great communication. Long shipping time
So far so good, our problem is parts, we are waiting on our last few PCs. This is a new build install. Parts are scarce since Covid. My husband is installing sage guards to turn off parts of the system. He needs unions and other plumbing parts that are not only very expensive but rare.
The instructions included with the refill kit is different than what you find on utube about the process Pelican wants you to follow. The kit does not include the garden hose adapter for refilling outside. I decided to follow the Pelican instructions and letting the carbon settle and the back flush method. I had to purchase from the local plumbing store a 1" female pvc with threads, a 1" slip to a 3/4" threaded, and a reducer to a garden thread pvc. Total cost about $6.00. It worked great and the process was very easy using a combination of the two instructions from Pelican and from US Systems. I am amazed at the difference in the water. It really was easy and worth the cost! Thanks, Michael D.
We love the water filters we get. This order was late being filled . When I called, your personal was very helpful in finding the problem and let me know when they would be shipped. They arrived earlier than expected.
The new water softener arrived with no missing parts. The instructions were clear and accurate - in some cases the photos could be bigger to make sure I was looking at the right part, etc. One suggestion - have the bead supplier design a new bag. That thing is heavy and the bag doesn't have a built in handle (like softener salt) to help hold it up and pour the beads into the unit. Also the "spout" on the bag is terrible, I finally cut off the corner of the bag to get the beads to pour out.
Support staff are always knowlwdgeable, they listen to my questions and offer good advice.
The system was easy to set up and we noticed an immediate effect. Overall the hardware is a 5-star. One star deduction because the printed set of instructions provided with the water softener was out-of-date compared to the PDF instructions online; there were a couple of notable differences. The base on the tank was not precisely level and we could not figure out how to adjust it to make the tank straight.
The products are well made. Can't yet confirm that the LimeBlaster filter works. Website is quite good BUT it became very painful after getting to the cart and it determined my order had to be shipped to Canada. Then the pain started. Several tries and having to hunt and peck for a number to then making calls. Finally got a human who then spent a while with me on hold to determine shipping costs. $125 order and charged $118 for shipping!!!!!! Amazon can do it included in the price? I was most interested in the lime blaster filters. If they don't work I will still seriously consider your whole house water system but will have to find another shipment method. Surely in todays economy Water Systems can strreamline the cart/checkout portion on the web. M. Sweet
The purchase of the filter I needed was quick and easy. Hate to give a 5-star rating until my product arrives.
Would have given a 5 star rating if there were instructions or guidelines included in the rebed kit.
Customer service was great.
Excellent abd reliable products. Order arrived quickly and was as expected.The web was a little hard to navigate to find what I needed.
Product seems of good quality with what looks like a detailed installation manual. I believe the manual should cover how to mount the filter unit, or sit it on the floor, there is no mention of how to install the tank. Also mention how to add or remove pressure from the tank as I had to call support to troubleshoot the issue.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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