Top notch service
Top notch service. So informative and helpful not to mention great prices. A fabulous business in true service to it's customers

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Top notch service. So informative and helpful not to mention great prices. A fabulous business in true service to it's customers
Needed some retainer clips and couldn’t find them anywhere. Was able to stock up and finish my project thanks to US water systems
Great knowledgeable helpful customer service very nice people and a very good product ! Highly recommend this company and definitely will order from them again
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Very friendly, kind and very helpful. Took my order and i was done in no time, Thank You
Jake my sales person was extremely helpful getting me the product I wanted
Cost me 300 bucks to have someone come in and change the sand and stuff inside but.....US WATER owned the problem and sent the parts A.S.A..P...great service. However...I never got an instruction book with the system but did have one emailed to me......just not the same everything should be shipped with instructions as I had no clue and could not have dome this by myself.
After purchasing an RO water kit from my local hardware store, I quickly found out that the faucet that came included with the kit was a low quality piece of garbage. I replaced the faucet once after it began leaking after only a few months, and it was covered under warranty, but after a few more months it had loosened up in the same way the first one did. At this point, I didn't want to mess around with more low quality junk that could end up causing a huge leak in my house, so I set out to find something that was actually produced well, that the manufacturer would stand behind. I did tons of research on Amazon, finding most of the options on there could be prone to the same problems I already had, judging by the reviews. I was not comfortable trying anything I could find on Amazon, so I did a deeper dive on the internet and by chance stumbled across US Water Systems and was drawn in by their US made products backed by a 5 year warranty. Finally, a company that would stand behind their products! I was very impressed by the construction of the RO faucet compared to what I had been sold to date, so I decided to take a chance. I ordered the faucet and received it the following week, and got it installed that night. My wife was immediately impressed by the quality, and said this faucet was built "like a tank." The install was a piece of cake, and you can tell how much better this is made in terms of construction. I would highly recommend this to anyone who was in the same boat that I was in with the cheap garbage that is so prevalent on the market. 5 stars!
Great service before and after order !
Product shipped as scheduled and on time.
Added a chlorination system to our home well. USWater had what I was looking for in stock at the best price I could find. The product was shipped quickly and was very well packaged. Overall a great experience.
Just ordered a UV light replacement for my system.
Website is easy to navigate. Pictures of products could be darker on their white background would be easier for these old eyes to see. Delivery was fast and we are ready to replace our old UV light bulb. Thank you!
We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they replaced it at no charge being the filters had changed size. Plus we wanted to add a second filter for chlorine removal and they gave us a real big discount for the dual filter setup which is much easier to swap out than to use two single filter housings tied together with fittings.
Scott and the team worked together to expedite our order and helped us save on our UV Pure unit with available specials. Great team work!
This company answers the phone! They always have quick, courteous and professional solutions. Bought my system from them 5 yrs ago and very hapoy with it.
I used the "chat" with one of your representatives to help me find the RO filters I needed. I was having trouble finding the type of system (US Water Systems purchase years ago) I had and you provided it before I could find it! Your representative looked up my profile and sent me the link to the part I needed. This is customer service I can truly appreciate. US Water Systems provides great customer service, you are on top of what you are doing! Thank you.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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