Vacuum Accessories, accessible through vacuumspares.com.au, specializes in providing a wide range of vacuum cleaner parts and accessories for residential and commercial use. The company focuses on offering high-quality products that enhance the performance and longevity of various vacuum cleaner models. Customers can find replacement bags, filters, belts, and attachments, ensuring they have the necessary components to maintain their appliances efficiently. Targeting homeowners, cleaning professionals, and businesses in the home and garden sector, Vacuum Accessories aims to support users in keeping their vacuum cleaners in optimal condition. By delivering reliable products and easy access to essential parts, the company addresses the needs of customers seeking to improve their cleaning processes without the need for expensive new appliances.
Reviewers express a mix of experiences with Vacuum Accessories, highlighting both commendable and frustrating aspects. Many customers appreciate the fast delivery service, noting that items often arrive promptly and fit well, which enhances their overall satisfaction.
However, a significant number of complaints center around issues with product availability and compatibility, particularly regarding vacuum heads and adapters that do not fit as expected. Several consumers report delays in shipping despite paying for expedited options, with some waiting weeks for their orders without communication from the company. Additionally, there are grievances about poor customer service, especially concerning returns on faulty products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.8 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“I had a small delivery issue (my fault completely) and communication was excellent and resolved quickly”
“Ordered a Dyson vacuum head 2 weeks ago, paid for 'fast shipping 1-3 days', nothing, no email to say it's being shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Trend | Reviews |
|---|---|---|---|---|---|
Vacuum accessoriesThis company | 2.8 out of 5 (poor) | 50 out of 100 | 3.0 out of 5 (fair) | — | 9 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: Vacuum accessories is #5 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.0).
9 reviews of Vacuum accessories. Filter by what matters to you.
Over a year ago
Ordered a Dyson vacuum head 2 weeks ago, paid for 'fast shipping 1-3 days', nothing, no email to say it's being shipped. I follow up, no response. I call them, they don't even have the part that I ord... See more
Over a year ago
I ordered a couple of filters for my Phillips Air Purifier. I highly recommend this Company for both customer service and very competitive pricing. I had a small delivery issue (my fault completely)... See more
Over a year ago
Very fast delivery and the dyson filters i bought fit perfectly. So definitely will be buying again
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 56% are 1–2★.
Ordered a Dyson vacuum head 2 weeks ago, paid for 'fast shipping 1-3 days', nothing, no email to say it's being shipped. I follow up, no response. I call them, they don't even have the part that I ordered and said there is an 'unexpected warehouse delay'. Terrible company, go elsewhere
I ordered a couple of filters for my Phillips Air Purifier. I highly recommend this Company for both customer service and very competitive pricing. I had a small delivery issue (my fault completely) and communication was excellent and resolved quickly.
Very fast delivery and the dyson filters i bought fit perfectly. So definitely will be buying again
I ordered a vacuum head with this company online. At no stage did they ask for a serial number. When the item arrived, it didn't fit my cleaner. Vacuum Spares refunded the cost of the head only and not the cost of shipping to and fro. I cannot believe they are that tight. Please use another company. I have lodged a complaint with Consumer Affairs.
After some initial confusion caused by a chat bot I placed an order. Now we all know that a charger for a modern DC31 Stick vacuum is 100% compatible with a "Legacy" DC31 MOTORHEAD Handheld vacuum. Thanks team.
I needed a replacement powerhead for my Dyson V7 SV11 and thought I'd get the Dyson Outsize powerhead as it's larger. Found one on the Vacuum Spares website for $319.. The item listing said it's fully compatible with my model and GENUINE. Thought I'd call first just to confirm. Spoke with an Asian lady and she said that's correct so I placed the order. 4 days later the head arrives and it doesn't work. After over 20 emails I'm still going around in circles with these ass clowns. They wanted photos and video evidence which were provided. Finally they gave me a return label after filing a complaint with consumer affairs. Now they're saying IF I'm eligible for a full refund I have to wait 14 days for their team to inspect it! They're treating me as if I broke it! It's a counterfeit for a start and I've since learnt that those Outsize heads do not work with the V7. Dodgy AF! Claim escalated at Consumer Affairs.
I bought a replacement vacuum adapter in November 2022. As of May 2023 it no longer locks into my vacuum. Vacuumspares wanted a video of me before they consider a refund, and then refused because the purchase was more than 30 days ago. I've lodged a complaint with Fair Trading. Avoid this company!
I purchased a dyson part from these ppl on 11th September 2022 and paid for FAST SHIPPING they only posted said item on 16th September 2022 gave me excuse after excuse and spiel bout covid staff shortages etc etc i work in logistics i know the flow of cargo and using Covid is just a cop out and tired of lazy companies like this using it as an excuse. These people held payment 5 days then posted.? On their website it claims next day despatch and fast shipping.? Auspost has 23rd-29th September as delivery dates..!! quicker to get in 4 days from UK honestly..!! Won't ever use these ppl again no matter what is written on their site as it is BS anyhow..Do not believe a word on their site 18 days is NOT fast shipping in any language..!!!
Vacuum Accessories, accessible through vacuumspares.com.au, specializes in providing a wide range of vacuum cleaner parts and accessories for residential and commercial use. The company focuses on offering high-quality products that enhance the performance and longevity of various vacuum cleaner models. Customers can find replacement bags, filters, belts, and attachments, ensuring they have the necessary components to maintain their appliances efficiently. Targeting homeowners, cleaning professionals, and businesses in the home and garden sector, Vacuum Accessories aims to support users in keeping their vacuum cleaners in optimal condition. By delivering reliable products and easy access to essential parts, the company addresses the needs of customers seeking to improve their cleaning processes without the need for expensive new appliances.
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