Amazing spa experience for my wife's…
Amazing spa experience for my wife's birthday! Amazing service, great massage and hospitality. Would 100% recommend

VSL Nail & Beauty Salon & VSL Urban Retreat Spa Days is a beauty and wellness establishment offering nail care services and spa treatments. The business appears to provide both traditional salon services for nail maintenance and beauty treatments, as well as spa day packages designed for relaxation and rejuvenation. They likely cater to clients seeking personal care services in a spa-like environment.
VSL Nail & Beauty Salon & VSL Urban Retreat Spa Days consistently receives high praise from customers, highlighting the exceptional service provided by Vanessa and her team. Reviewers frequently describe their experiences as "amazing," with many noting the warm and welcoming atmosphere created by the staff.
The spa's cleanliness and attention to detail are also frequently mentioned, contributing to a relaxing environment for treatments. Customers appreciate the variety of services offered, including facials and massages, often leaving feeling revitalized and pampered. While one review indicates a more average experience, it still acknowledges the attentive service and pleasant facilities. Overall, VSL is celebrated as a hidden gem, making it a highly recommended destination for beauty and relaxation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.3 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The service is amazing, and both Vanessa & Roseanne are so friendly and warm, they immediately put you at ease”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 145 |
Bottom line: VSL Nail & Beauty Salon & VSL Urban Retreat Spa Days is #1 of 5 on overall rating in this group.
60 reviews of VSL Nail & Beauty Salon & VSL Urban Retreat Spa Days. Filter by what matters to you.
Amazing spa experience for my wife's birthday! Amazing service, great massage and hospitality. Would 100% recommend
A-MA-ZING. Vanessa and Chelsea were so welcoming. I had the best massage and facial. The pool setting is picturesque and the sauna topped off a wonderful experience. What a birthday treat 🙌🏾 Can’t wait to go back.
Amazing afternoon private pool afternoon tea and massage. Felt so relaxed, Vanessa and the team are friendly and professional. We will be back x
Quick answers to the questions people ask most.
We offer a full range of nail services including manicures, pedicures, gel polish, and nail art. Our beauty services include facials, waxing, eyebrow treatments, and lash services.
Our spa offers relaxing massage therapies, body treatments, aromatherapy sessions, and wellness packages. We provide both individual treatments and full-day spa retreat experiences.
We are typically open Monday through Saturday with extended evening hours. Please call us directly for current hours as they may vary by season or for special appointments.
Yes, we recommend booking appointments in advance to ensure availability, especially for spa day packages and weekend slots. Walk-ins are welcome when time permits.
You can call us directly or visit our location to schedule appointments. We also accept bookings through our website or social media pages.
We require at least 24 hours notice for cancellations to avoid charges. Same-day cancellations may incur a fee, and no-shows will be charged the full service amount.
Yes, we offer gift certificates for individual services and spa day packages. These make perfect gifts for birthdays, holidays, or special occasions.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Booked for a couples package and had a really lovely time. Vanessa couldn’t do enough for us and the spa itself is lovely. Bijou but perfect with a lovely heated pool, excellent floating seats and a sauna. The massage was really relaxing and it all felt very personal. Would definitely go again.
What a wonderful experience we had a VSL last Saturday. My husband and I each had a 45 minute back and shoulder massage. It was the perfect start to our anniversary weekend. You r ally feel like you have a very personal experience there. It's cosy, relaxing and a 'home away from home' feel. Both therapists were really lovely and welcoming and Vanessa was there to greet us on arrival. Thankyou so much. We will definitely come back soon!
Another great experience at VSL. I have been coming to VSL since 2020 & would definitely recommend. On my recent visit I had waxing with Vanessa and she instantly put me at ease & was very professional. I then had a dermalogica power peel facial with Kasia. This is carried out in a heated bed with blankets - absolute bliss. I would highly recommend a course of these facials, my skin is so much improved.
What an amazing place from start to finish, my daughter and I were greeted by Vanessa with a warm welcome and we instantly felt comfortable. We were given drinks and a fruit platter whilst filling out the required forms. We both had a massage that I can honestly say was the best I have ever had, such a cosy treatment room with lovely aroma and relaxing music. Chelsea & Kasia you were both amazing and so professional felt totally relaxed. We had the pool and sauna to ourselves and it was just so lovely being looked after while having quality time with my daughter. We had lunch which was sandwiches and cakes which was absolutely delicious, lots of different choices and all just as yummy. I have already booked to go back for a treatment and will definitely be recommending the Spa day to my friends and family. Can not wait to do it all again, thank you ladies for a fantastic day.
I’ve been to VSL a number of times for many different things from private spa days to waxing and I’ve loved every single thing… They are amazing! All the girls are so lovely and brilliant at everything they do. Yesterday I had a private spa evening and they went above and beyond as always! The massages were also fantastic. Thanks so much ladies…. I Can’t wait to book another!
Firstly as soon as I walked In the salon I got a warm and welcoming vibe from all the girls. Vanessa made me feel so so so comfortable during my intimate waxing and was so quick both things you really need want and need when having a treatment like this done ! Only person and place I will go to for This now !
Vanessa and team were welcoming from start to finish. Accommodating us at short notice, nothing was too much trouble and made us very comfortable. We had a 2 hour booking, which included Swedish massage, along with exclusive use of the pool and sauna. Everything was immaculate and a lovely personal touch with complimentary drinks and chocolates was relaxing by the pool. A picture postcard setting too. Definitely a must visit for anyone, looking for complete relaxation and pampering. Thanks Vanessa and team. From Anita and Adrian.
VSL was recommended to me from my friend as a good beauty salon, I read some reviews and thought they sounded professional and reviews were excellent, so I booked a facial and pedicure for myself and my daughter Emma for her birthday. it was short notice but Vanessa was so accommodating and fitted us both in. The treatments were lovely and professionally done, I felt so relaxed after my therapist Kasia had finished. I Will definitely be using VSL again, my only decision is what treatment to have next !! Just a further comment came home and told my friend she was looking for a spa break for a group of 9 ladies, she spoke to Vanessa and now have booked there spa day with lunch and looking forward to a beautiful day. Thank you Girls Love Susan Hayden x
Simply the best of the best! Everything about this spa day is outstanding, treatments, facilities and the food. Of course Vanessa, Kasia and Chelsea are wonderful, so lovely and accommodating. We come every year and always leave very happy relaxed customers. Thank you ladies!
My experience at this spa was fantastic as always. Everything is 5 star! Treatments Service Food Drink Facilities. The ladies can’t do enough for you and you leave feeling super relaxed and looked after!
Such a gem of a place! The loveliest welcome upon arrival, and the warmth continued throughout, friendly and yet discreet enough to let you enjoy the peace and tranquility. I had a wonderful massage as part of my visit, and relaxed in the sauna. Undoubtedly my favourite part was sitting in little floating chairs and drifting across the delightfully warm pool. My friend and I had such a fantastic time, we truly didn’t want to leave.
Thank you Vanessa and your team for our private spa experience. First time at VSL for my husbands birthday treat and we felt spoilt and totally looked after. The massages were amazing and we enjoyed being able to relax afterwards by the pool. What a great way to slow down and take time out of busy life. Thank you! We’ll be back!
I visited VSL for the first time today. What a fantastic spa! Tucked away in Kingswood up the road from the main shops and really easy to find, the spa is a beautiful haven full of wonderful products and amazing therapists. I had Chelsea, a dermologica facial and deep tissue massage later and I left feeling wonderful. Chelsea was really professional and very good, I felt with some lovely samples of the products used in my facial. Have a look at their website. I loved it and will be back.
I would thoroughly recommend VSL for all your beauty treatments. The girls are well trained, professional and knowledgeable. I always come away feeling extremely relaxed and happy with all my treatments. VSL has been my go too beauty salon for all my treatments for 7 years and I have never come away disappointed.
Please arrive 10-15 minutes early to complete intake forms and discuss your preferences with our staff. We'll explain our services and help you choose the best treatments for your needs.
Yes, we use only high-quality, professional beauty and spa products. Our nail polishes, skincare products, and treatment oils are carefully selected for safety and effectiveness.
Yes, we provide convenient parking for our clients. Specific parking details and directions can be provided when you book your appointment.
VSL Nail & Beauty Salon & VSL Urban Retreat Spa Days is a beauty and wellness establishment offering nail care services and spa treatments. The business appears to provide both traditional salon services for nail maintenance and beauty treatments, as well as spa day packages designed for relaxation and rejuvenation. They likely cater to clients seeking personal care services in a spa-like environment.
This profile hasn't been claimed by the business owner.