Webbers Estate Agents is a reputable estate and letting agency operating across Cornwall, Devon, and Somerset. With 13 branches strategically located in key areas, the company specializes in facilitating the buying, selling, and renting of residential and commercial properties. Webbers provides a comprehensive range of services, including property valuations, marketing, and landlord support, catering to a diverse clientele looking for both luxury and standard homes within the West Country. The company also partners with Fine & Country, offering access to prestigious properties and ensuring extensive exposure for luxury listings through national advertising channels. Webbers is dedicated to delivering professional services and insights to homebuyers, sellers, and landlords, making it a trusted choice for those seeking to navigate the real estate market in this picturesque region of the UK.
Webbers Estate Agents receives mixed feedback from customers, highlighting both commendable service and significant shortcomings. Many reviewers express gratitude for the friendly and professional attitude of staff, particularly praising teams in Launceston, Barnstaple, and Bideford for their quick responses and effective communication.
However, a substantial number of complaints focus on a lack of communication and inefficiency, with several customers reporting poor experiences regarding property viewings and rental management. Issues such as delays in responses and perceived unprofessionalism are frequently mentioned, leading to frustration among clients. While some individuals have had positive interactions, the overall sentiment reflects a concerning trend of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“Friendly, helpful, accommodating and went out of their way to help a stressful situation a lot easier”
“Webbers Ilfracombe Very poor service and consistent lack of communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 23 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Webbers Estate Agents is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 2.6).
23 reviews of Webbers Estate Agents. Filter by what matters to you.
Over a year ago
This was a shot in the dark for which estate agents to choose and so glad I did. From the first telephone call through to the last they were brilliant. Friendly, helpful, accommodating and went out of... See more
Over a year ago
Many thanks to Holly and Annabel at Webbers Launceston branch for quickly finding new tenants for my rental property. Vetting of potential tenants seemed thorough and I was kept informed of scheduled... See more
Over a year ago
I made a good offer on a property in Launceston, showed them proof of funds and ID and patiently waited for the vendors reply, only to be contacted by the agent by phone 3 days later saying they wante... See more
Over a year ago
Webbers Barnstaple (Sophie and Lucy) were fantastic and very quick to respond and help! They are friendly but professional. Thank you for making our move happen so quickly, 6 weeks!
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 57% are 1–2★.
This was a shot in the dark for which estate agents to choose and so glad I did. From the first telephone call through to the last they were brilliant. Friendly, helpful, accommodating and went out of their way to help a stressful situation a lot easier. May you were brilliant / thank you - highly recommend
Many thanks to Holly and Annabel at Webbers Launceston branch for quickly finding new tenants for my rental property. Vetting of potential tenants seemed thorough and I was kept informed of scheduled viewings. Final outcome very satisfactory.
I made a good offer on a property in Launceston, showed them proof of funds and ID and patiently waited for the vendors reply, only to be contacted by the agent by phone 3 days later saying they wanted personal details about me, my life and my family. Intrusive, inappropriate and rude. I am waiting for their privacy policy disclosure statement. I would not use them or trust them again.
Webbers Barnstaple (Sophie and Lucy) were fantastic and very quick to respond and help! They are friendly but professional. Thank you for making our move happen so quickly, 6 weeks!
The Bideford team were excellent from start to finish. Very knowledgeable and professional throughout yet always friendly.
Webbers Ilfracombe Very poor service and consistent lack of communication. Despite contacting and complaining about lack of feedback, nothing really improved. Very impersonal service all round, numerous names contact you and you never know who is dealing with your sale. Lack of communication and advice on possible changes, price, decor etc One to avoid
Absolutely appalling in a time when rental property is so scarce took them nearly a year to rent my property charges crazy inefficiency lack of communication unless it was to fleece me for something else scam artists have already had complaints about the tenants smoking weed in a non smoking building and they literally just moved in. I'd have changed but was so in debt and Turners had let me down after over 20 years. What is happening in Ilfracombe?
James at Webbers Torrington has gone above and beyond the call of duty trying to find me a house He is patient and cheerful and always professional. He is a good listener and has strived to find a property that meets my needs. I am very grateful.
Full marks to Caroline at the Wellington branch for helping us to make our purchase, which involved a rather lengthy and and intricate chain.
Such a poor experience when viewing houses with Webbers. Viewed two properties with them, that was enough. They wanted to get in and out of the property within 2 minutes and knew NOTHING about it. May as well of just opened the door and let me look around myself. They even made up answers to my questions which weren't true. It made me feel so deflated. I asked questions which they said they'd get back to me with the answers. They never did and said 'you need to find that out yourself - do you want to make an offer or no?' Felt like some of the properties were already a sealed deal. Thank God my house purchase was with BOP. Used to be reputable but voiced my experience with many fellow locals and they all had their own Webbers horror stories. We were going to use Webbers for a family members property sale next year but not anymore!
Firstly it not all doom and gloom on this review as the landlord who I had through Webbers was a good guy. How ever the letting agency was not. Was told in my contract there would be 3-6 month inspections. THAT A LIE. We didn’t have 1 in 5 years. When ever something needed doing I was told to contact the landlord which is fine as I would rather go through him. So in 5 years didn’t really have much todo with Webbers until we moved out. Pictures of a dusty lampshade was taken. work top that had 1 scratch on it. The garden had slight weeds going front and back. Be had done the garden 2 weeks before. All photos provided to Webbers. They still took money out of deposit. I’m lucky enough to no longer need to rent. We are in the middle of cost of living crisis and there are vultures when it comes to giving back your money.
Be very very careful when reading your contract, especially the tie in period. Very poor service and consistant lack of communication. When you cancel the contract you are awarded a letter containing a very extensive list of names they had introduced to the property. It seems their sales tactic is to get other agents to sell the property for them.
The Rental side of the South Molton branch consists of one incompetent , untrustworthy woman , she doesn’t have a clue on any of the processes to do with rentals , she just says “ yes” to everything and then it’s too late and you are locked into a costly situation until you are released and then they throw another spanner in the works and don’t return your complete deposit. She only returns your calls eventually if at all and then is overwhelming rude, she can’t answer an email either . All in all the rental side is rubbish from beginning to end ,we encountered nothing but hassle for a short 6 months Tenancy. Don’t waste your time , any company is better than Webbers if you want to Rent .
I rang to enquire about a property that's up for rent, I was asked to complete an online form which asked for our credit scores to be uploaded. I have been unable to do this on my phone. So i rang one office for details who advised I can get a hard copy of the registration form and they will post one off. I rang another office that was actually advertising the property. All letting agents were out. I asked for a call back.. Nothing, still no form to complete. I have never been asked for credit score by any other agency in order to register. Although the property is just what we want. It makes me wary of using this letting agency, i shall not be ringing them again. if they cannot answer an email within the 24 hours they promise what else will they not do.
Really unprofessional, agents are very rude, both in person and on the telephone, we rent privately with a different agent, they are selling the property we are in. If we don't agree with us turning down a viewing time, they contact the landlord who contacts our managing agent who calls us to pressure us to take the viewing. Its childish and really annoys me. I have mobility issues and it takes around 3 days to clean ready for a viewing, having explained this they still act like children.
Do not trust this Company. They falsely describe property, in terms of its age and the specific conditions of sale, and when you get their agreement to the fact that they are doing so; they say they are going to change the wording in their marketing brochure - amd one assumes online also ... but they never do! Very underhand practices!!
Have recently bought a flat in Ilfracombe through Webbers. All the staff I interacted with were professional and friendly. I would particularly like to thank Jo Norman for the afternoon viewing properties. Couldn't have been more helpful and a font of information about the area. Took a while but purchase finally completed.
We recently sold our flat through Webbers and they all made it effortless and fairly stress-free. Communication was great and they liaised with Risdon Hosegood Solicitors again making the whole process a lot easier. On the actual day of moving it was a very easy transition and we both felt all went smoothly.
Beware if you intend buying through Webbers. They seem quite happy to let the Vendor get you all the way through searches and surveys and then allow the vendor to pull out only to let them re-introduce the property at an increased value a month or two later - leaving you picking up all the expenses. Oh! and if you challenge them it’s always the vendors choice/responsibility!!!! They don’t seem to mind picking up the extra fee though.
Please be careful when you using Webbers Letting agency in Bideford. We were very good tenants for nearly 2 years and when we moved out, the Manager from this branch threatened us with court cases and legal battles to retain full costs for decoration of a property that had fair, wear and tear over the years. We brought up several notifications warning of damp pillars on the roof, leaked bath through the floors and carpets which were outdated. This is the tip of the iceberg. We suggested to meet half way in terms of costs, but he wouldn't have it and threatened again with legal proceedings. We were left in a corner requiring our deposit back, as we had just had twin girls so the deposit was urgently required to purchase equipment for our babies. His emails we received from him were devastating and shocking to say the least and felt cornered to pay the full sum of money. I have never experienced such forcefulness and there was no integrity with this situation. Please do avoid and be careful.
Webbers Estate Agents is a reputable estate and letting agency operating across Cornwall, Devon, and Somerset. With 13 branches strategically located in key areas, the company specializes in facilitating the buying, selling, and renting of residential and commercial properties. Webbers provides a comprehensive range of services, including property valuations, marketing, and landlord support, catering to a diverse clientele looking for both luxury and standard homes within the West Country. The company also partners with Fine & Country, offering access to prestigious properties and ensuring extensive exposure for luxury listings through national advertising channels. Webbers is dedicated to delivering professional services and insights to homebuyers, sellers, and landlords, making it a trusted choice for those seeking to navigate the real estate market in this picturesque region of the UK.
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