Wellhub, formerly known as Gympass, is a health and wellness platform that provides a single subscription service connecting employees to a variety of resources focused on fitness, mindfulness, nutrition, and sleep. The company aims to enhance employee wellbeing by offering a comprehensive suite of options that promote healthier lifestyles in the workplace. Wellhub caters to organizations looking to support their employees' overall health and productivity. By investing in Wellhub services, companies can provide their employees with flexible access to wellness plans that fit their individual needs. This approach not only encourages healthier habits but also fosters a more engaged and motivated workforce.
Wellhub receives a mix of feedback from its users, with a notable emphasis on the quality of customer service. Many reviewers praise the staff's responsiveness and helpfulness, particularly highlighting interactions via Instagram, where representatives like Bruna and Beatriz are commended for their patience and efficiency in resolving issues.
However, there are significant complaints regarding the service itself, including frustrations with the check-in system and billing practices, with some users reporting unexpected charges and difficulties in managing their accounts. Additionally, the new cancellation policies have drawn criticism for being unacceptable. While the customer service experience is often described as excellent, the operational issues detract from the overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 4.5 | 25 |
| Nov 25 | 3.6 | 35 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Muito fácil de utilizar o app e a quantidade de locais e atividades disponíveis”
“ATTUALMENTE HO ACCOUNT BLOCCATO”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 43 |
Bottom line: Wellhub is #3 of 5 on overall rating in this group. On website & app, ONE Sports Warehouse scores higher (5.0 vs 3.6).
60 reviews of Wellhub. Filter by what matters to you.
Tive problemas com acesso de login e cadastro, muito estresse, duvidas e erros. Tive um Atendimento ótimo com a Bruna que teve paciência e toda atenção comigo. Muito bom !
Atendimento pelo Instagram bem rápido. Atendente foi a Beatriz. Resolveu meu problema!!!
Fui atendida pela Naiara que não poupou esforços para solucionar o meu problema. Pacientemente, tirou todas as minhas dúvidas e no fim deu tudo certo. Deixo aqui o meu agradecimento em especial a ela por ser essa profissional de valor impar.
As meninas que me atenderam são ótimas. Só tenho que agradecer pelo carinho e paciência. 10/10
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Beatriz me ajudou e foi muito rápida e solicita. Resolveu o meu problema rapidamente. Estava sempre atenta nas minhas respostas e respondia logo em seguida coordenando a solução do problema. Parabéns! Só falta divulgar mais o canal de atendimento e deixar claro que a resposta é rápida porque por ser via instagram não passa muita credibilidade e parece que não vai resolver.
Atendimento pelo Instagram excelente!!! Porém, os demais canais péssimo
Academias / Atendimento
A praticidade de escolher academias e a facilidade de ter novas experiências
BIANCA ha sido muy amable, resolvio rapidamente mi problema.
Muito fácil de utilizar o app e a quantidade de locais e atividades disponíveis.
Fiquei alguns dias tentando resolver meu problema,so consegui pelo direct do Instagram. Não sei se é robô ou um agente de atendimento, mas que fez um excelente trabalho eu garanto! Parabéns e obg pela atenção.
Intuitivo e prático, além de fornecer os descontos
Fui super bem atendida pela Bruna. Ela me passou todas as instruções necessárias.
A facilidade De ter uma academia próximo a vc em todo lugar
Praticidade.
La amo desde que me la nombraron, me incentiva y me acompaña en todo los aspectos que integra la app!
profissional muito prestativo, me ajudou até resolver o meu problema gratidão!!
Fui atendido pelo Paulo através de DM do Instagram da Wellhub e gostei muito do atendimento, extremamente prático, rapidamente respondido, dúvida sanada e resolvida!
Facilidade e integração com os sistemas das academias
Wellhub, formerly known as Gympass, is a health and wellness platform that provides a single subscription service connecting employees to a variety of resources focused on fitness, mindfulness, nutrition, and sleep. The company aims to enhance employee wellbeing by offering a comprehensive suite of options that promote healthier lifestyles in the workplace. Wellhub caters to organizations looking to support their employees' overall health and productivity. By investing in Wellhub services, companies can provide their employees with flexible access to wellness plans that fit their individual needs. This approach not only encourages healthier habits but also fosters a more engaged and motivated workforce.
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