Agent Blanc was on point
Agent Blanc was on point. Got the job done kept me in the loop. Thanks again!

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Agent Blanc was on point. Got the job done kept me in the loop. Thanks again!
I opened a bottle I purchased from Wine Spies, and it was corked. I advised wine spies of this unfortunate event merely as an FYI as I know these things happen. Agent Shiraz however acted quickly and credited my account for the bottle without me even asking for credit. He/she then followed up to ensure I was happy. Great service and great attitude! Thanks agent Shiraz! Jack
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Unfortunately, a case of wine that I had ordered from Wine Spies went missing in transit. Wine Spies, through their Agent Blanc, tried to work with the shipping company to find it, but to no avail. When we realized that the case was lost, Agent Blanc readily agreed to refund the full cost of the case because replacement wines were not available. Agent Blanc couldn't have handled it better. I definitely will continue to do business with Wine Spies because of the integrity they exhibited throughout the entire process. Steve Rasher
There was a horrible problem with the shipper, whom I will not name, (but it rhymes with SedEx), where my locker shipment was destroyed somehow. As Wine Spies did not think they could replace the wines which had sold out, and I was very disappointed. I truly wanted the original wines, Agent Blanc worked over and beyond to find the original wines along with Agent Brut and now they are reshipping all of my original locker, BRAVO Wine Spies.........
Prompt and effective response from Agent Moscato. Most appreciated.
Wine Spies has been a terrific source for wine and wine information for years. Their business model is the best. They send out daily offers of very diverse wines ("New" and "Old" World wines), usually backed by authoritative expert reviews, at very diverse costs. A customer may add wines to their own personal "locker" (i.e., a 12-bottle case), one or more bottles at a time, and store it at their temperature-controlled facility until one wants it shipped at no additional cost. They'll hold up to two "lockers" for quite a while until you've got what you want to ship. Wine Spies has access to a lot of famous as well as little-known and hard-to-get wines, always at a substantial discount off the original list price. I've never been able to beat their price with a market price charged by other online retailers--who will still charge an additional substantial shipping charge to get your hands on the bottle(s). Their "agents" provide outstanding customer service in the event of a problem. I have particularly enjoyed working with "Agent Shiraz" over several years, always great service. No fee charged to check it out.
Great response time. Thank you.
I love having the opportunity to buy and excellent wines to try without paying retail amd without traveling to the winery/Château. Wine Spies run the business, efficiently and effectively. Response times are really fast with real life human beings! Agent Blanc return by email within 30 minutes on a Sunday! Now that the service. I have found real gems and joined wine clubs because of Wine Spies!
I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service. I constantly had to contact them because my full cases of wine hadn’t shipped even after submitting the order two or more weeks prior. On one occasion they lost an entire case of my wine and couldn’t track it. They did refund the cost of the wine but I could not replace my specially selected wines. Wines offered by them are great but customer service is not.
Agent Blanc was most professional and a true delight to work with. He listened to my issue and resolved it promptly and totally to my satisfaction. He went out of his way to offer me some advise on various programs that Wine Spies offers some tips as to how to get the most benefits in dealing with Wine Spies and making future purchases. He is a most valuable and loyal employee and a true asset to the company.
I had great experience with the wine spy rep. Response was quick and succinct and answered all my questions. Great experience.
I need to start over and update my previous review I should have popped open one of the bottles I have previously received from Wine Spies so that I can calm down and wait a bit before I comment on communication troubles...I should know better living in a world of constant emails flying into SPAM folders or the daily Computer Glitch..Computers are not perfect and Neither am I ..that is my long winded apology...NOW for the real and deserved review....As for Customer Service...5-star....Agent Blanc did call me to address the order issues I had today and quickly fixed it....the phone call speaks volumes on the importance Wine Spies places on the Value of a Customer. Thank You Agent Blanc. As for The Website and Fun Wines that are offered also 5 Stars. I love the Locker Option that allows me to build my case for the free shipping. The wines I have received to date have been perfect...now I all need to do is log in more often to make sure I grab that daily special wine of the day that might intrigue me before it gets sold out...it's all part of the Fun. Thank You Agent Blanc and the Team at Wine Spies
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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