Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Agent Shiraz is great to work with. Always quick to respond and they will take care of you. Only flaw with winespies is their shipping to TN takes 2-3 weeks. Other competitors it only takes 2 days to get to me. But I will continue using them as long as the deals keep coming!
I’m new to Wine Spies but my experience thus far has been great. Wine offerings are exciting and a bit hard to refuse. Agent Blanc was a huge help finding a wine I missed as well. Would def recommend
5 Stars to Agent Blanc. Agent Mainframe left a lot to be desired.
I had a problem with a shipment (freeze damage) and submitted a customer service note. I got almost immediate response, and replacement bottles were added to my locker. Thanks!
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The response from Wine Spies was very prompt and addressed my concerns specifically and favorably. Agent Moscato was incredibly responsive and was able to resolve my concerns directly and promptly. I could not have asked for a better consumer experience in resolving the underlying problematic situation associated with my most recent Wine Spies delivery.
When I had an issue with a single bottle in my shipment, the response to my inquiry was quick and thorough. Agent Blanc was empathetic, answered my questions, explained the likely cause and immediately offered a refund or replacement. Fantastic customer service !
The agents are always helpful in correcting my mistakes such as a direct sale vs locker, or selecting the wrong number. They always respond quickly and are very nice. It is my favorite site not only because of the wines they get, but also the service
I opened a bottle of wine and the cork was dried out and crumbled, & when I did get it open the it was oxidized. So your team did the right thing and refunded me for the wine.
I recently purchased 2 full lockers. Due to weather conditions in Washington State, I requested they shipped in late March. Unfortunately, one locker got processed for shipping immediately. Fortunately, Agent Moscato, who had been very patient and helpful with the scheduling my lockers went into action and stop the shipping of the locker. Agent Moscato had been an agent previously on various issues I’ve had and always received patience and great support/follow up-very rare in today’s online purchasing. Wine Spies does an excellent job on providing a great selection of wines with great pricing. The customer support and service is outstanding.
The agents at wine spies are always prompt and helpful.
These folks aim to please! I had a small issue with a recent purchase and contacted Wine Spies. I was fortunate to have my email read and dealt with by Agent Moscato. I was very happy with the way my issue was resolved. I’m in a half dozen clubs, this club is definitely heading up the charts!
I made a mistake when ordering my wine to ship and wanted it shipped on a different date. I contacted Wine Spies support and was emailed soon after by Agent Shiraz. He was able to delay my shipment to my satisfaction. This is great CS, especially for a problem that they didn't even cause. Thanks.
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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