Bad quality and not durable at all
Bad quality and not durable at all

Wittner Shoes is an Australian online retailer specializing in women's footwear. With over a century of experience in the industry, the company offers a diverse selection of shoes, including leather boots, heels, wedges, and flats, designed to provide both style and comfort. Wittner prides itself on using premium, ethically-sourced materials, ensuring that each pair of shoes reflects innovative Australian design. Targeting fashion-conscious women, Wittner Shoes provides a user-friendly online shopping experience, including options for Buy Now, Pay Later and fast, free delivery on orders over $130. Customers can also benefit from the WittnerCo. loyalty program, which offers exclusive access to new designs and special deals. Overall, Wittner Shoes aims to deliver everyday luxury and accessibility through its thoughtfully curated range of women's shoes.
Wittner Shoes receives a mixed response from customers, with many praising the quality and comfort of their footwear, as well as the fast delivery service. Reviewers highlight their satisfaction with the fit and style of the shoes, often noting a great online shopping experience and quick dispatch times.
However, there are significant complaints regarding product quality, with some customers reporting issues like fraying soles and broken straps shortly after purchase. Additionally, dissatisfaction with customer service is a recurring theme, particularly concerning refund processes and mismatched sizes in orders. While many enjoy their purchases, the negative experiences related to service and product durability cannot be overlooked. Overall, Wittner Shoes has a positive reputation, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | 1.5 | 2 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | 1.0 | 1 |
| May 24 | 3.7 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 2.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Shoes shipped day of purchase and got to me the next day”
“Having to pay for my own Refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Wittner Shoes is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.1).
100 reviews of Wittner Shoes. Filter by what matters to you.
Bad quality and not durable at all
Having to pay for my own Refund?!!!
Breach of Australian Consumer Laws Purchased shoes online for click and collect. They failed to honour the sale, so instead posted them. They arrived, 2cm longer than a usual size 40. All attempts to obtain a refund have been blocked including refusal to pay for the $14.95 return postage. I have submitted a complaint to Consumer Protection, as in reading reviews, Wittner has its own interpretation of Australian Consumer Laws. Do not buy because they will not refund items that do not match the description.
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I ordered shoes online from Wittner and was sent sizes that didn’t match: one shoe was size 36 and the other was size 40. I requested a refund for the (full priced) shoes, and also asked that they reimburse the return courier fee given the mistake was theirs. They stopped responding to my follow-up emails. I called and left a voicemail but no one returned my call. I returned the shoes (which they refunded) and emailed them a copy of the receipt as proof of the return cost. While Wittner may not be legally obligated to cover the cost of the return courier, it would have been the ethical and customer-friendly approach to do so considering the mistake was on their end. Wittner’s customer service lets this brand down. I will not be purchasing from them again and will not be recommending them to anyone I know.
Wittner Shoes refusing to reinstate an expired credit note because it is no longer on their system. Myself a seasoned Customer Service professional, plus any general consumer knows this is an absolute cop out for service, as any credit note can be recreated within 5 minutes with good reason, and mine was %100 a Wittner’s staff members poor service in store, putting the Credit Note under the tissue hidden below the shoes in the box and not handing the Credit Note directly to myself in store. The refusal of the person whom responded from the Wittner Customer Service Team who had the ordacity to send a such an unintelligent response that they had cut and paste from google thinking I would be happy with: “We apologise for the inconvenience and understand this is disappointing” would only show how much they think I am simply unimportant as a customer. My money in their pocket for no goods, means no further business from me.
Arrived with half the strap broken. Waiting for a refund :)
I bought a pair of Gemma black leather shoes. I wore them once to work and I was in so much pain I had to take the rest of the afternoon off. I was in pure agony. I paid 200.00 for a pair of shoes that I believed would ensure comfort. I tried them in store and they felt comfortable. What I found after a couple of hours of use was the back started to loosen up and my heel kept slipping in and out of the shoe causing friction on my skin. My big toe had to work extra to keep my foot in the shoe which resulted in skin taken off. I'm so disappointed and upset over the whole matter. I see in the return policy once worn there are no returns which leaves me in absolute tears now because I just wasted 200.00 on a pair of shoes I now have to throw away.
I had a problem with receiving my voucher. It is impossible to speak to ANYONE at Wittner - calls not returned, phones not answered. The voucher can only be used to purchase shoes online - not instore at all. I need to try shoes on as my feet are extremely narrow. Buying shoes only online is not satisfactory as I would be required to pay for return postage or to travel 250 kms to my nearest store to return to a shop. Very unsatisfactory service.
Shoes are to narrow. Not recommended at all.
Purchased the Floss Golden Tan Leather Wedge Slide in December 2022. They are heavy and have cut into both my feet and scared them. I'm certain I am not the only person to have this experience and I don't think these shoes should be up for sale.
I thought i could get a refund and had to pay for return. 🤨
Don’t bother buying online if you reside in NZ. It’s too much hassle trying to return the shoes and they won’t let you return them at a store in NZ.
Wittner Shoes is an Australian online retailer specializing in women's footwear. With over a century of experience in the industry, the company offers a diverse selection of shoes, including leather boots, heels, wedges, and flats, designed to provide both style and comfort. Wittner prides itself on using premium, ethically-sourced materials, ensuring that each pair of shoes reflects innovative Australian design. Targeting fashion-conscious women, Wittner Shoes provides a user-friendly online shopping experience, including options for Buy Now, Pay Later and fast, free delivery on orders over $130. Customers can also benefit from the WittnerCo. loyalty program, which offers exclusive access to new designs and special deals. Overall, Wittner Shoes aims to deliver everyday luxury and accessibility through its thoughtfully curated range of women's shoes.
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