Mixed review
I love the look and comfort of these sandals. Unfortunately the quality of workmanship on the undersole is not to standard. After 3 weeks the soles are fraying and collapsing.

Wittner Shoes is an Australian online retailer specializing in women's footwear. With over a century of experience in the industry, the company offers a diverse selection of shoes, including leather boots, heels, wedges, and flats, designed to provide both style and comfort. Wittner prides itself on using premium, ethically-sourced materials, ensuring that each pair of shoes reflects innovative Australian design. Targeting fashion-conscious women, Wittner Shoes provides a user-friendly online shopping experience, including options for Buy Now, Pay Later and fast, free delivery on orders over $130. Customers can also benefit from the WittnerCo. loyalty program, which offers exclusive access to new designs and special deals. Overall, Wittner Shoes aims to deliver everyday luxury and accessibility through its thoughtfully curated range of women's shoes.
Wittner Shoes receives a mixed response from customers, with many praising the quality and comfort of their footwear, as well as the fast delivery service. Reviewers highlight their satisfaction with the fit and style of the shoes, often noting a great online shopping experience and quick dispatch times.
However, there are significant complaints regarding product quality, with some customers reporting issues like fraying soles and broken straps shortly after purchase. Additionally, dissatisfaction with customer service is a recurring theme, particularly concerning refund processes and mismatched sizes in orders. While many enjoy their purchases, the negative experiences related to service and product durability cannot be overlooked. Overall, Wittner Shoes has a positive reputation, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | 1.5 | 2 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | 1.0 | 1 |
| May 24 | 3.7 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 2.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Shoes shipped day of purchase and got to me the next day”
“Having to pay for my own Refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Wittner Shoes is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.1).
100 reviews of Wittner Shoes. Filter by what matters to you.
I love the look and comfort of these sandals. Unfortunately the quality of workmanship on the undersole is not to standard. After 3 weeks the soles are fraying and collapsing.
HI Catherine, I have been a Wittner Shoes customer since i commenced my working career some decades ago. I have purchased 1000's of Wittner shoes over the years - I have boxes to support that. what i have noticed gradually over the years, and i have shoes to do so, is that the size of shoes seems to have become narrower over the years. I can still fit into a standard size shoe 38-39 in many other competitors brands, but are having many challenges to do so with a Wittner shoe or sandal. This is most frustrating as i love Wittner shoes and would still continue to purchase them, only for sizing fit challenges. Sadly I have had to purchase Midas and Jo Mercer shoes recently as your shoes are no longer a good fit. Some of my friends have stated the same thing, that they feel the fit is now very narrow for many women. I feel sad because i am not ready to wear óld lady' shoes just yet and still love a beautiful shoe! maybe this can be considered moving forward. cheers - Karen Hill
My order took 2 weeks to dispatch. Customer Support did not respond despite my polite and amicable message. I understand online orders may have delays once they have been dispatched but for it to take two whole weeks to even pack my order, is really poor and unnecessary.
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Boots were very narrow in the foot so did not fit despite going up a size. There was no information in the description to indicate this. Retuned boots & was advised that I could not get a refund despite all packaging intact etc. Given all your shoes are designed with the same narrow foot, Gift card is useless. Enjoy your free $150.
Love Wittner shoes. Recent purchase marred when strap broke at first wearing. Return not feasible as am not in Australia
ordering and delivery was fine as you'd expect, hassle free; However when i have had an issue with a couple of the items i have had no assistance in correcting the issue even though i have been in store, called head office twice and left a voice message each time and have emailed the head office of Wittner Shoes 3 or 4 times (i have confirmed the email address) and not once has someone replied or contacted me which is very disappointing and frustrating. As a loyal customer and being a full supporter of the company; always recommending their shoes when my large client base would compliment or ask about my shoes, i will now be avoiding the company after such a lack of customer support or care.
Wittner Shoes is an Australian online retailer specializing in women's footwear. With over a century of experience in the industry, the company offers a diverse selection of shoes, including leather boots, heels, wedges, and flats, designed to provide both style and comfort. Wittner prides itself on using premium, ethically-sourced materials, ensuring that each pair of shoes reflects innovative Australian design. Targeting fashion-conscious women, Wittner Shoes provides a user-friendly online shopping experience, including options for Buy Now, Pay Later and fast, free delivery on orders over $130. Customers can also benefit from the WittnerCo. loyalty program, which offers exclusive access to new designs and special deals. Overall, Wittner Shoes aims to deliver everyday luxury and accessibility through its thoughtfully curated range of women's shoes.
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