Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.2	100	100%		● Low

4.2 / 5 overall

100 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Nov 2024.

Last 3 months: 2.5▼ 1.0
12-month avg: 2.9
All-time: 4.2
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Quality	Trend	Reviews
Wittner ShoesThis company	4.2 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.1 out of 5 (good)	4.4 out of 5 (good)	—	100
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.2 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	1.3 out of 5 (poor)	2.5 out of 5 (poor)	1.9 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	5.0 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.7 out of 5 (poor)	2.2 out of 5 (poor)	3.0 out of 5 (fair)	+12%	368

Bottom line: Wittner Shoes is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.1).

Tsheyang Choden

1 review

Nov 29, 2024

Featured

Bad quality and not durable at all

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Nicole Mattock

1 review

Nov 1, 2024

Featured

Having to pay for my own Refund?!!!

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Margaret Stephens

1 review

Nov 1, 2024

Featured

When I was ordering on my phone I…

When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of ordering two by size 38 I ordered one at size 38 and one at size 35. I was so impressed that someone took the time to call me to question my order. To the very observant lady thank you so much, you are a great ambassador for the Wittner brand. Merry Christmas and again many thanks Kind Regards Margaret Stephens

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Dina Gatt

1 review

Nov 1, 2024

Featured

Have purchased many Wittner shoes and…

Have purchased many Wittner shoes and have always been happy with the fit and always comfortable.

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Catherine K

1 review

Oct 23, 2024

Mixed review

I love the look and comfort of these sandals. Unfortunately the quality of workmanship on the undersole is not to standard. After 3 weeks the soles are fraying and collapsing.

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Clara Head

1 review

Sep 7, 2024

Breach of Australian Consumer Laws

Breach of Australian Consumer Laws Purchased shoes online for click and collect. They failed to honour the sale, so instead posted them. They arrived, 2cm longer than a usual size 40. All attempts to obtain a refund have been blocked including refusal to pay for the $14.95 return postage. I have submitted a complaint to Consumer Protection, as in reading reviews, Wittner has its own interpretation of Australian Consumer Laws. Do not buy because they will not refund items that do not match the description.

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J Chris

1 review

Aug 1, 2024

Fast shipping

Shoes shipped day of purchase and got to me the next day. They run a bit big but happy with the service.

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Kaz Hill

1 review

Jul 29, 2024

Not ready to wear óld lady shoes' yet!!

HI Catherine, I have been a Wittner Shoes customer since i commenced my working career some decades ago. I have purchased 1000's of Wittner shoes over the years - I have boxes to support that. what i have noticed gradually over the years, and i have shoes to do so, is that the size of shoes seems to have become narrower over the years. I can still fit into a standard size shoe 38-39 in many other competitors brands, but are having many challenges to do so with a Wittner shoe or sandal. This is most frustrating as i love Wittner shoes and would still continue to purchase them, only for sizing fit challenges. Sadly I have had to purchase Midas and Jo Mercer shoes recently as your shoes are no longer a good fit. Some of my friends have stated the same thing, that they feel the fit is now very narrow for many women. I feel sad because i am not ready to wear óld lady' shoes just yet and still love a beautiful shoe! maybe this can be considered moving forward. cheers - Karen Hill

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Caroline Sanders

1 review

May 23, 2024

Poor Customer Service

I ordered shoes online from Wittner and was sent sizes that didn’t match: one shoe was size 36 and the other was size 40. I requested a refund for the (full priced) shoes, and also asked that they reimburse the return courier fee given the mistake was theirs. They stopped responding to my follow-up emails. I called and left a voicemail but no one returned my call. I returned the shoes (which they refunded) and emailed them a copy of the receipt as proof of the return cost. While Wittner may not be legally obligated to cover the cost of the return courier, it would have been the ethical and customer-friendly approach to do so considering the mistake was on their end. Wittner’s customer service lets this brand down. I will not be purchasing from them again and will not be recommending them to anyone I know.

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Katrina Costigan

1 review

May 1, 2024

Quick and easy website

Quick and easy website, delivery is very fast

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Zymbrie mustafovski

1 review

May 1, 2024

Great experience

Great experience, order was ready within minutes of placing online.

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Sharyn Johnston

1 review

Apr 29, 2024

Wittner Shoes refusing to reinstate an…

Wittner Shoes refusing to reinstate an expired credit note because it is no longer on their system. Myself a seasoned Customer Service professional, plus any general consumer knows this is an absolute cop out for service, as any credit note can be recreated within 5 minutes with good reason, and mine was %100 a Wittner’s staff members poor service in store, putting the Credit Note under the tissue hidden below the shoes in the box and not handing the Credit Note directly to myself in store. The refusal of the person whom responded from the Wittner Customer Service Team who had the ordacity to send a such an unintelligent response that they had cut and paste from google thinking I would be happy with: “We apologise for the inconvenience and understand this is disappointing” would only show how much they think I am simply unimportant as a customer. My money in their pocket for no goods, means no further business from me.

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Kelda Jones

1 review

Mar 23, 2024

Lovely product

Lovely product, really easy returns. Great company to buy from.

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Jane

1 review

Feb 20, 2024

Worst customer service

Worst customer service. Went to Highpoint shopping centre to get an exchange for my shoes but got the worst treatment! An older woman was serving me. She was super rude!

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Eillie Lipman

1 review

Feb 12, 2024

My order took 2 weeks to dispatch

My order took 2 weeks to dispatch. Customer Support did not respond despite my polite and amicable message. I understand online orders may have delays once they have been dispatched but for it to take two whole weeks to even pack my order, is really poor and unnecessary.

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Deborah

1 review

Dec 1, 2023

Comfortable

Stylish, comfortable, nice tan , well made. However, sadly returned as wasn’t sure they actually suited my feet .

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Kerri Gay

1 review

Nov 2, 2023

OH the boots!!!

OH the boots! The boots! I opened the box and it was like opening the doors of Mecca. They are so so beautiful. Wide at the top too so they fit my calves. And they sparkle. THEY SPARKLE. I am in love. Parcel arrived quickly too which is always a bonus!

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Valued Customer

1 review

Nov 1, 2023

Arrived with half the strap broken

Arrived with half the strap broken. Waiting for a refund :)

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Natalie Ryan

1 review

Oct 1, 2023

Great product!

Great product!! My shoes are so comfy! Great service too.

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Kathryn Whitney

1 review

Oct 1, 2023

Love the team in the Valley

Quick trip in and out but the staff were great as per usual. Picked up my click and collect in record time

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Month	Average	Reviews
Dec 23	5.0	1
Jan 24	—	0
Feb 24	1.5	2
Mar 24	5.0	1
Apr 24	1.0	1
May 24	3.7	3
Jun 24	—	0
Jul 24	2.0	1
Aug 24	5.0	1
Sep 24	1.0	1
Oct 24	2.0	1
Nov 24	3.0	4

Wittner Shoes reviews & trust report

Wittner Shoes has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 78 positive reviews

Top complaintsof 22 negative reviews

How it compares

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