Great tasting teas
Great tasting teas! Excellent order experience!

Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
Great tasting teas! Excellent order experience!
Delicious! Will order again
Fantastic service Mixing your own teas is delightful, and shipping is prompt and efficient
Adagio is an excellent store with an easy to navigate site, fast shipping, and absolutely wonderful tea. The store itself is a lot of fun, with a colorfully designed interface that gets me shopping way too often and even randomly browsing just to check out all the interesting teas. I love shopping here, especially with all the little extras that say their customers matter to them.
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This company is a good place to start if you are new to tea. The teas are fairly and honestly reviewed by the people who buy them. There are teas for every palate, and the descriptions are easy to understand. The connoisseur can also find some terrific teas at reasonable prices. Shipping is fast, and free on orders over $49.00. Reward points are given for purchases and reviews. These can be used for a selection of teas and teaware. This is a great company to do business with!
I've been a dedicated tea drinker for over 40 years and have sampled many different brands and sellers of tea. I think that the loose leaf Adagio teas are the best teas on the market. I've tried the black and green teas and have found that they have the most natural tasting teas and the best choices in flavored teas. Also, it's very simple to find what I'm looking for on their site and their prices are good. I also appreciate the opportunity to get free shipping. I highly recommend this company!
I love Adagio! I've been shopping with them for probably 8 years or so now. Always great tea at a great price, and super reliable.
I went to a tea tasting at Adagio with a friend. Whitney was our guide and she was knowledge and made great tea suggestions. I enjoyed all of my teas selected excepted the matcha. I am excited about the custom tea blends you can make. I had a good customer service experience.
I read an article recently that said some tea bags release plastic particles into your cup, so I switched to using tea leaves. Adagio has great loose teas. And they give you a lot for your money compared to Harney & Sons and Kusmi! Love all the samples they send as well.
I love being able to purchase samples
My goto tea company — a single-store business with mail order — closed its doors a year ago and I've been on the hunt for a new tea supplier. Lots of companies provide a broad selection of good loose leaf teas, but few sell good quality lapsang souchong tea with a strong, robust smokey flavor that I prefer. As lapsang souchong is my favorite tea, my business is made or broken on the quality of a company's lapsang souchong offering. Adagio Tea's lapsang souchong is one of the best I've ever had. The smokey flavor is strong and robust, and the leaves are of good size rather than small and broken. With the lapsang souchong, I purchased orange (black flavored tea), chestnut (black flavored tea), and masala chai. Like the lapsang, all three have a strong aroma that translates into a flavorful cup of tea, and each came with good quality leaves. I can't recommend Adagio Teas highly enough.
My go-to shop for tea online. It is a bit expensive so I order in bulk to get the best deal, but everything I've tried is fresh, top-quality, arrives on time, and delicious.
Being a person who loves books and the nerdier side of television adagio is the perfect tea shop. They have a good selection of teas themselves but what I really come here for is the Fandom Blends section. Not only do you get to try some excellent flavour combinations, you get to do it in homage to your favourite fandoms. I buy from them every year and have never been disappointed by the quality or service.
I was genuinely pleased with the outcome of my purchases from Adagio.
Great way to explore the world of tea at an affordable price! The option of getting a sample really opens up the door to buy a ton of different teas you want to try but not feel bad if you dont end up liking it. The option to also purchase custom blends of tea opens the door even further for tea experimentation and fun! One of my favorite online stores to browse and plan my next purchases.
I was introduced to Adagio Teas roughly a year ago and I can't get enough of it! There are so many options and the sample sizes are perfect to dip your toes in and determine if you like a particular blend. So far I've only used the blends other people have made. The fact that I can pick and choose my own intrigues me and I can't wait to start!
I've made several orders and I'm quite satisfied with the responsiveness of Adagio. Even during the holiday crush, shipment updates are timely, informative, and frequent. The tea is delicious, the products effective, and the cost is okay, a little expensive for my preferences, BUT... the quality of product in combination with excellent customer service erases any concern on that front. There are times when paying for what you want is the way to go. Adagio Tea is one of those times.
As a first time customer of Adagio Teas, I was not disappointed! From the modern and traditional teaware, excellent tea profiles and customer service! I look forward to exporing the world of teas Adagio has to offer!
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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