Adagio Teas is awesome
Adagio Teas is awesome. They have some of my favorite teas, make excellent gifts, and their prices are much more reasonable than say Teavana.

Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
Adagio Teas is awesome. They have some of my favorite teas, make excellent gifts, and their prices are much more reasonable than say Teavana.
Very good service~! Never disappointed
HIghest quality and the best variety on the internet.
I first heard about Adagio teas about 5 years ago through a friend and wasn't sure what to think at first, but from my first order I was hooked. They have such a wide selection of teas for different occasions...many varieties of black, green, white, and herbal teas. There is even a "fandom" section for tea blends inspired by different movies/tv shows. They offer great incentives, such as coupons if you plug them on Facebook or get a friend to order, add a free sample to your order, get points (which in turn gives you discounts) for reviewing your orders on the site, etc. Their prices are very reasonable and no complaints about shipping whatsoever. I'm glad I found them!
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Adagio has great tea and they ship fast. I've never had to deal with customer service, but all of my purchase interactions with them have been flawless.
You know Adagio is good when you can't stop drinking the teas, you've tried over 100 teas in fact, you also make your own blends, and you've still got so much exploring to do! Thanks for running a great business Adagio. I'll be a customer for a long time.
Adagio teas has a great selection with the option to buy samples sizes and larger amounts of tea at a great price. After placing my order, I was given many opportunities to get free samples, which I enjoyed. I also love how people can create their own tea blends, upload artwork for packaging and make their custom creations available to the public to purchase. With Adagio, there are so many options. I will be purchasing for them again in the future.
Great teas, and fast delivery
I ordered the Advent Calendar as an introduction to a new brand of tea. I was a little disappointed at first because they were all tea bags and I am trying to reduce my waste. With that said, I have absolutely no regrets because I will simply buy the loose tea versions going forward. All of the teas were of fantastic quality and even the flavors that I personally was not fond of, I would still recommend because of the quality of the ingredients used. I have a list of all the teas that I simply MUST repurchase. One of those is the Chestnut Tea. What a fantastic cold weather tea. A cozy cup of comfort. Another is the Wuyi tea. Adagio tea has thoroughly impressed me and I can't wait for my next order to arrive!
I love all the teas I have gotten from Adagio!
great tea, fast shipping, great customer service!
This Tea company is Special because you can make your own custom blends within the website. They have an awesome user friendly website and very nice options like live chat where you can talk to knowledgeable staff that will help answer any tea related question. Adagio has very good quality teas and good prices. They have fun games. I feel so lucky to have come across this company.
I've been using this service for many years now & I've been very satisfied. The variety of teas is stunning and makes me try new things. Samplers are nice too.
Quality teas! Fun promotions see talk like a pirate day or Halloween. Great loyalty program and amazing tea combinations!
I've mentioned this elsewhere, so I may as well describe my experience here: I've been an adagio customer for over 15 years and never been disappointed with my purchase. It's got a huge selection of high-quality teas at a much better price than many competitors. It's been my favorite source for tea for ages and I just made another purchase this morning. I'm particularly fond of their range of black teas, but I've ordered from every type they have to offer (with green and oolongs being my go-to backup choices, but they even have good pu-erh tea and matcha!).
High quality tea, wonderful service, and always a new blend to try (or create your own)!
Adagio Teas is one of the best places online to order loose leaf teas! The website is fantastic and the special blends only available on certain days of the month or times of the day are wonderful. I have ordered from them several times and have yet to receive a tea that I didn't like. They seem to really care about their tea and their customers - what a wonderful company!
I love the taste of these teas. They are fresh and clean! I don't need to spend money anywhere else when I can make my own delicious tea at home and at work!!!
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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