Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
This site has lots of reviews, an abundance of options that are easily sortable based on your taste. The teas are consistently high quality. If you are a purist, and really want a superior quality pur-eh, for example, this is not your place. But, if you want great tea, with a fun blend of adventurous and indulgent as well as traditional, this is yoru site.
Really enjoying this as my new morning brew. Nice blend of flavors.
I really like their tea, its supper good and affordable
This tea company has good quality teas and pantry items at an affordable rate. The customer service is decent as well.
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I am so great-full to have found Adagio Teas, the tea taste fantastic and the delivery service is on point. They have a quick and helpful customer service team and they are just what i needed to get through this Coronavirus pandemic.
I have been buying my teas from Adagio for 2 years now. When I first heard of them I checked out their website and I couldn't believe their prices. So , optimistic, I ordered a sample of a couple teas. once they arrived I tried at least four of them immediately, I couldn't stop. Their tea is so fresh and has such a good flavor, I didn't know how fresh tea could be when you're used to buying tea bags from the grocery store. I highly recommend anyone who is in the market for great and affordable tea, to give these guys a try first! You will not be disappointed, plus they have a great rewards program and its so easy to earn rewards such as limited supply teas, tea ware, and gift certificates to use in the store!
I made my first order with Adagio teas a number of years ago. I have recently rediscovered them and I couldn't be more delighted with the quality of their teas and their service. They have some very interesting black tea blends especially their Earl Grey tea blends, which is my favorite tea. I highly recommend this company and their products.
Adagio has the widest variety of loose leaf teas I know of, and the boundless ability to create your own custom blends. You can offer your custom blends for public sale and earn points toward free stuff, or opt to have Adagio make small charity donations for the purchases. Adagio has excellent customer service, the most reasonable shipping rate I know of, and high quality products.
I love these teas! I went looking for the rock sugar crystals I used to get at Teavana and found them here at Adagio Teas. And so glad I did and that I also tried some tea. These teas are the best! so full and flavorful! Even better than Teavana!
I was introduced to Adagio Tea by my son and I have been buying it ever since. I just love all of the teas I have purchased so far and I also gift many of them to my friends who now look forward to them. Adagio is a very friendly company with excellent service and the best ever tea and wonderful tea makers.
Adagio is great, I really love the quality of their teas, and the fandom blends are so amazing!! What a brilliant idea. Even better is the fact you can design your own blend. I'm only disappointed because I could have sworn you used to be able to have more options than just three things per blend, but they must have changed something at some point. Anyway, it's also AMAZING you can offer your own blend up on their site for others to buy & then you get to choose a non-profit organization for them to donate 5% of the sale of that blend to. Couldn't be more cool. I also love their rewards system. Nothing like free tea!
This is one of the best tea stores out there!
I love, love, love this company! Sooooo many excellent teas!
Amazing teas and products. Fast shipping and great packaging. The only place I buy my loose leaf teas from!
Easy to use site! love how anyone can make a blend!!!!
A great overall selection and with superb customer service and consistent quality, I've been a loyal fan since 2007
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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