The customer service was grear
The customer service was grear

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Atterley receives a mixed response from consumers, with a significant number of positive reviews highlighting fast delivery and great service. Many customers appreciate the quick shipping times, noting that their orders often arrive sooner than expected and in excellent condition.
However, a troubling number of reviews express frustration over issues such as receiving damaged items, difficulties in obtaining refunds, and concerns about the authenticity of products. Several reviewers report that the company has ceased trading, leaving them without their purchases and struggling to get their money back. While some people are satisfied with their shopping experience, the negative feedback regarding order fulfillment and customer service raises serious concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great product and fast delivery”
“Still waiting for my refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Atterley is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
500 reviews of Atterley. Filter by what matters to you.
The customer service was grear
Fast delivery, good description of item
Great service and quick delivery. Kept me informed throughout the process. Wouldn’t hesitate to recommend Atterley based on my experience.
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Speedy delivery even when I had to correct an error in the address !
The item arrived swiftly and was exactly what I wanted. Great price and beautiful cardigan. I would definitely recommend this website.
THE most beautiful Shoe the Bear grey suede boots Absolutely spot on glamour! Fast service and superb merchandise
All perfect great!!!!!!
Don't trust this site. they don't support customers! I return something didn't work for me and they scammed me sending back and saying something was missing! I am a professional online shopper I've never had a problem with any stores. I package items back with a lot of care. I was scammed hope my credit card company help me and I can fix on my end and they learn their lesson. If something like this happens to you contact your credit card! They are scammers lots of people complaining about customer service, clothes that look used, etc
i order shoes, very fast delivery. My size is 39 but they were a bit bigger,looks like size 40 Very nice though, good quality,look exactly as photo.
Hi There, Saw a short version in a shop, but sadly didn't have it my size, so went online and eventually found a longer version in my size. Arrived promptly and I am super happy with it. I think this is going to be my favorite coat for many years to come.
Quick shipping. Item exactly as described at great price. Thanks!
Excellent...fast delivery
Amazing customer service - I put the wrong shipping address on my order and they came back to me straight away and it was resolved. Great range of products, found a pair of leggings that were sold out on every other site, at a good price and with efficient delivery. Will definitely shop here again.
Fast & professional service Love my purchase
CrowdTrust is a review platform designed to facilitate customer feedback and interactions for various businesses. The company enables consumers to share their experiences and opinions about products and services, helping prospective buyers make informed decisions. By providing a space for authentic reviews, CrowdTrust aims to enhance transparency and trust in the market. Targeting users from diverse sectors, CrowdTrust serves both consumers seeking reliable information before making purchases and businesses looking to improve their services based on customer insights. The platform is committed to fostering a community where feedback is valued, thereby contributing to an ecosystem of accountability and improvement across industries.
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