We are never disappointed!
We are never disappointed with the service we receive. They are very prompt and reliable.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
We are never disappointed with the service we receive. They are very prompt and reliable.
THE CONTRACTOR THAT TOOK CARE OF MY REPAIR WAS FRIENDLY,ON TIME AND TOOK CARE OF MY REPAIR IN A TIMELY MANNER.
Everything!! My basement started flooding July 2024. The first time in my 38 years in my house. It has flooded 3 more times since. I am a senior and no one should have to put up with this. With this rain through Sunday, the water in my basement will just get deeper, ruining items in my basement. IAW will have a lawsuit if this is not fixed properly at no charge to me. I gave every protection plan possible through American resources which has no advantage.
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It was scary when our sewer backed-up again within a month. We called AWR immediately and they arranged for a plumber to come out the next morning. He located the problem after snaking the sewer line but said his supervisor needed to check it, too, as he suspected the root from the Norfolk Pine was th culprit. It took awhile with a few trips & coordination with the tree service we hired to remove the tree & it's roots, but it got done with a new 10' sewer line that replaced the damaged part. Both plumbers who came out were very good. They were professional, knowledgeable, efficient, respectful and courteous. The AWR service we subscribe to saved us a ton of money on the repair.
excellent service on time
every part of the visit was excellent. interaction with the service worker to the repair of the problem
The Plumber, stated I would get his report within a week. Did Not happen. drainage is still very slow. Still backsup in a rain storm
i had a problem with having no power on three walls in my family room , the guys from American water Resources came in it took them about 15 minutes to identify the problem and another few minutes two fix the problem , it was only a bad receptacle, i was so happy it wasn't something a lot worse. i would recommend this company to my friends and family.
they resolve the problem quickly
You were very understanding of my water problem!
On March 6th we had a sewer line clog and the rep at American Water Resources arranged for Balkan Sewer and Water Main Service to come out and see what the problem was. AWR set up the appointment and Balkan’s drain specialist, Michael, arrived on time, diagnosed the problem, and began snaking the sewer line. The clog disappeared almost immediately but Michael continued snaking the line, and after a short time, he informed me that he had gotten the snake all the way out and into the main sewer under the street, which he told me was roughly 40 feet. After that, we could see the wastewater flowing again, which was a big relief. We appreciate that both AWR and Balkan acted quickly and efficiently.
Always helpful and they send the best people to work in your house.
I requested to have my solar panels disconnected because they are not working properly because they were to old. PA American Water denied my request.
The American water resources company is a very reliable company. We love it, we have recommended to our 3 friends to buy the water line insurance from you!
Keon was very professional
Great company and very easy to get in contact with when you have questions. Reasonable prices.
Good and able technicians but they were not able to get VaAm to understand the next steps needed yet. They were here two weeks ago with the big snake My sewer line is not clogged - sewer water is backing up from the city mainline. Please authorized a camera study of my service line to look all the way to the street and the installation of a strong back-up prevented valve in my basement floor drain.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
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