My issue was evaluated and repaired on…
My issue was evaluated and repaired on the same visit. The repairmen were polite and arrived on time. I am very satisfied they were able to fix my issue.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
My issue was evaluated and repaired on the same visit. The repairmen were polite and arrived on time. I am very satisfied they were able to fix my issue.
Dealing with 3DM plumbing was an outstanding experience they didn’t play around and got the job done! They worked hard and fixed the problem!
Always there for me!🙏🏽
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Didn't know that you guys charge $50 for a plumber to come out. I came to you guys from home sever cuz I thought you were better. Home service didn't do that. So I'm going back to home serve who I should have stayed with
The repairs were great, but it took 3D plumbing a while for them to repair the cement work. I had to call them.
Called for a plumbing problem. Techs came and "fixed" , but didn't last more than week. Techs came again 2 + times. No fix and then had another company scheduled for fix, but they cancelled. After 3 weeks with sewer problems I called another company and they came and fixed in two visits or less than 48 hours. No help from American Water on cost
I’ve been with them for three years paying every month and when I do put in a claim, I had to pay an extra $50 service charge and then the technician that answered my phone call didn’t even do it correctly and they sent out three different people here and the last diagnosis was totally wrong. Said I had a leak in my house so we called a professional Leak Detector and they said there was not one leak in my house so I would’ve done all that money for nothing which by the way the third leaked Plumber never ever did send us an estimate as to how to repair the problem
Very good service
American Water Resources acted in a fast way, I had a gas leak, and it was repaired within 24 hrs.
You responded quickly and I did not have to wait.
This company is great! Works well and on time! Thanks guys!
24 Hour Plumbing, Inc was delight to work with. Cole, their serviceman, was very polite, did the job, cleaned up and tested everything. My tenant works in the construction industry was very impressed with Cole.
I woke up to find water on the basement floor. The drain pipe was clogged. I called Ameican Water Resources. They sent out a crew form 3d plumbing who were wonderful. They arrived on time and got right to work. The guys were great and very respectful. They did a great job clearing the clogged. Without having Anerican Water Resources,this would've cost me a couple hundred dollars. As it was it cost me $0.0.
Called with a claim for our kitchen sink drain. Plumber blamed the 3rd party plumber from previous work even though he was not able to find the exact issue. video did not show blockage.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
This profile hasn't been claimed by the business owner.