The issue was repaired
The issue was repaired. The plumber wasn’t a good communicator. Turned off the water without notifying me beforehand. Started the job on Thursday and came back to fix it on Sunday.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
The issue was repaired. The plumber wasn’t a good communicator. Turned off the water without notifying me beforehand. Started the job on Thursday and came back to fix it on Sunday.
The company that you put in charge of the repair "Keepe" did a terrible job communicating between customer & technician. Conflicting dates & kept changing to where unsure the date or time. Plus communication with them was a recording , not a live person talk to.
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
What was done was done quickly. Our drain was unstoppable temporarily, however, the sewer line needs to be repaired. It has been marked and they have submitted the bid to you but the job has NOT been completed. We are still waiting!
The employee that was assigned to the job was on time,very professional,took care of the problem.
Quick service - it felt like I was listened to and I had great service! Reading plumbing was advised and they did a great job
They were very responsive and fixed the problem well
I called to tell about my problem and t hey set up a company to come and take care of the problem They gave me the name of the company who would be coming and they in turn called shortly there after and said the would be there that afternoon which they did and fixed my problem in a short amount of time Good experience
I had to submit a claim and they were so helpful. It was stress fee and the plumbing company was communicative and helpful.
Sewer backup. And for my “emergency sewer line backup” I had to wait 2 days and this policy would not cover toilet removal to drill the clog out. Deeply disappointed that I had to pull and set the toilet. And that I had to go 2 days without using toilets
Quick and efficient seevice
They answered my request and completed the job.
This was our 1st time using our plan... Repair was scheduled quickly..and the service company used was GREAT!!! The young man that came out to do the repair was very knowledgeable and very courteous,his name was Seth...
Fast response to our emergency and no surprises regarding our coverage.
Great service and extremely helpful when unplanned issues occur. Highly recommend!
American Water Resources sent a plumber to clear the blocked waste line from the house to the street, it was covered under my insurance.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
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