Fast and hassle free
Fast and hassle free
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
Too high and high
The technician from Bailey’s Plumbing who examined my gas line was professional, courteous and knowledgeable, and gave me peace of mind regarding the safety of my home.
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great service!
everything seemed to be solved in a nice quick amicable manner
American Water Resources immediately responded to our call, initiated a claim, and had a company arrive at our house within just a few hours. The service was prompt, thorough, and complete. Most of all, we did not have to pay anything out of pocket. I recommend to everyone to take out insurance on their sewer and water lines. It doesn't cost too much and in the event of an eventuality which could result in major costs, you are covered. It was a relief that we had coverage with American Water Resources.
I love knowing I am covered if my pipes burst or have any issues within my property. Recently my kitchen sinks were clogged and backed up, toilets were not flushing and bathroom sinks were draining very slowly ... I called them and they sent a plumber out right away to fix everything... NO CHARGE! Yeah! This was part of my package that I pay for... very affordable.
Yes this my first time using y'all but I will use you again it was very helpful to me that the guys came on time that's what I have been having problem with my last warranty people no one showing up and I appreciate that
The electrician was extremely polite and professional. He quickly diagnosed and addressed the issue. Couldn't have asked for better service.
The technician came and performed his job duty with minutes. Unclogged kitchen sink.
The company is very useful, the service they provide. The original company they provided was not informed. The representative who arrived was ill informed. About the policy of the resources. The second company was very professional and informed. The job was done in a timely manner. Patient is always needed.
The company came right on time and finished a MASSIVE water main replacement the same day. Everything is worked great.
I was surprised that a plumber was sent out to my property within hours of me contacting American Water Resources. It was such a relief. Also, the plumber was experienced and new exactly what the problem was after a few minutes. Thank You!
I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more policies, I had a continuous problem with my main sewer backing up every 2 to 3 months, I reported the problem and usually waited a week for some plumber to show up and snake it out, Never the same plumber twice. The last blockage I got a new company who used a camera after clearing it found the problem and recommended a repair. The quote was $2000 ,below the maximum named in the policy. I asked them to authorize and schedule the repair. At this point it became nightmare, they lied to me twice about allowing the repair. Changed the claim number and tried to start it allover again. After numerous calls and arguments hey flatly denied it. I have since scheduled the repair at my expense and canceled every policy.
Mike an experienced technician/plumber unclogged sewer lines that were packed with sludge.
They charged me double for the contract. I called them to cancel and then they offered me 50% discount. At that time the loyalty representative told me I would see the credits on my card in 72 hours. I called today and now they are saying that the credit takes 3-5 business days; therefore, I have to wait 5 more days. If I don't see my credit I will cancel both accounts.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
This profile hasn't been claimed by the business owner.