American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives high praise for its timely and efficient service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the quick response times and the thoroughness of the technicians, who are often described as knowledgeable and courteous.
Positive experiences often mention the effective communication throughout the service process, making consumers feel supported and informed. However, some reviews point out issues with scheduling and a few complaints about the company’s overall service quality, indicating that not every interaction meets expectations. Despite these criticisms, the majority of feedback reflects satisfaction with the service provided. Overall, American Water Resources is viewed positively, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 711 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.5 | 26 |
| Jan 25 | 4.3 | 39 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 1.7 | 7 |
| Apr 25 | 4.2 | 99 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.5 | 84 |
| Jul 25 | 4.7 | 23 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 4.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The sewer line blockage was resolved within a few hours”
“Absolutely a waste of my time and money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | +12% | 711 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | — | 60 |
Bottom line: American Water Resources is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.3).
500 reviews of American Water Resources. Filter by what matters to you.
Water heater was leaking. A technician from American Waters checked it quickly and determined I needed a new one. The next work day, they replaced it. Very good company with very polite and professional technicians, including the office staff handling calls.
Worker was courteous and professional. Left the area very clean.
Plumber came in & saw toilet had a small leak & he knew right away it needed new seal. He fixed it. He was excellent & also vey courteous
Quick answers to the questions people ask most.
American Water Resources offers a range of services including plumbing, electrical, and sewer line solutions. For detailed information on all services provided, please visit www.awrusa.com.
American Water Resources is known for quick response times, often scheduling appointments for the next day. For urgent service requests, visit our website or contact us directly.
Yes, our technicians are highly skilled, professional, and certified to handle electrical, plumbing, and sewer line services. Customer satisfaction is a top priority, as reflected in our reviews.
If you're not completely satisfied with the service, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction. Visit our website for contact details.
Yes, we offer emergency services for urgent plumbing, electrical, and sewer line issues. For emergency service requests, please contact us directly through the information available on our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I was able to get service right after I called for help. The person who came out to take care of my issue was excellent. He took care of the problem. Talk to me the whole time about it, and also took in my trashcan. I’m so glad that I subscribed to this company
My sewer line was completly clogged with roots and debris. American Water Resources dispatched Trophy Plumbing, which unclogged the line and then replaced the damaged line. I am grateful to have had coverage from American Water Resources. I highly recommend their service.
American resources is very reliable, did a good job in 3 occasions, I will recommend It to anyone homeowner
The People were Outstanding in all areas. Thanks
If I could give them a zero or negative rating, I would! They pre-charge you for service. I called and cancelled in March and they continued to bill me through my gas company. They told me that I didn't cancel. They only agreed that I had cancelled after I gave them the date I called and the name of their rep. They still said I would have to pay from May not March. Finally agreed to credit one of the charges but not both. I have a credit and showed them the payment made through gas company. They would not refund me and sent documentation to for the charges. They said that I paid a lower amount. They wouldn't even add up the charges. Gas company pulled up my payments to Oncourse and showed I had paid more than and it wasn't the total charges because they can only pull up a year. So all of my payments weren't on gas companies files. TERRIBLE COMPANY!
I just joined the AWR because of our local water district recommendation. I do not need to file any claims yet, and hope I do not need to forever, but one thing I already feel the frustration is the online registration process. It is the WORST registration experience I had. I tried calling, online chat, and still cannot register successfully. I had to call again and still not succeed. Oh, they want to confuse you by giving you customer ID, Account #, and something #, I believe it is the contract number...
Everyone. Please be careful of special intoductory fliers and deals. Here are some questions for AWS to answer is a public setting, not a call me and I will answer those questions quietly so no one knows. We have multiple rental properties, and own our new home. Q1. AWRUSA is not responsible for pre-existing conditions. Who from AWRUSA is going to come out to our houses to determine pre-existing conditions BEFORE I purchase your plan? Q2. AWRUSA only covers up to $5,000 per occurrence for water line repairs, plus $5,000 per occurrance for street and sidewalk. Does this cover cost for finding leak, escavation, neighbor's sidewalk and my driveway and neighbor's driveway replacement, sheetrock repairs, wall covering repairs, structural repairs, any errors and omission damages by contractors, etc. pertaining to the way the water line crosses the path of my yard and a neighbor's yard? Q3. AWRUSA (a trademark of American Water) program is not provided or guaranteed by American Water, and is NOT owned by American Water. Why? Q4. AWRUSA protection becomes effective 30 calendar days after AWR processes my enrollment. So I enroll today (05/24/2025) online. AWRUSA does NOT get to my application for 30 calendar days to process it (06/23/2025). Now i have to wait an additional 30 calendar days AFTER AWRUS processing. WOW! Prey I don't have a leak within that time. So for 60 days, AWRUS has charged me $3.99 x 2 = $7.98 total. How about AWRUS NOT charge me for 90 calendar days to ensure proper coverage, plus pay for any repairs from my application date, through the AWRUS processing period, up to the AWRUS effective date, (because it is NOT my fault AWRUS can't immediately process my application)?
The techs did a good Jon at changing the plumbing but a terrible job cleaning up. They had to dig a trench and when they recovered the pipes after it rained they remained a big trench left. They didn't pound in the loose dirt! When I called they said to call you because theclaim was closed or to called a lawn service
The plumbers were very kind and friendly. they were very informative and professional. They were on time and I would recommend their service.
The process was smooth and they did a great job swiftly
Review I called because of water draining from my wash coster was backing up in the tub. your plumber was able clear the drain with a snake. Job well done and at a reasonable cost.
American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
This profile hasn't been claimed by the business owner.
