Customer service is amazing they always…
Customer service is amazing they always figure out any issues I've had no matter how long it takes!

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
Customer service is amazing they always figure out any issues I've had no matter how long it takes!
Loved working with the guys at the store. Not thrilled with the higher cost for a iPhone plan versus my android phone. Not happy with the Samsung phone I purchased. It lags. It doesn't work sometimes. It's slow. It takes worse pictures than my old phone. In fact I'm thinking of reactivating my old phone & dumping the new one... I dislike this new phone that much. I like the plan I'm on. Love the price & the mobile hot spot is awesome.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Wi fi slow to connect when ur away from home wi fi
Poor customer service, told one thing by a supervisor that was blatantly false, next activation rep told me as much after driving to a store and wasting time and $. Called for some resolution for multiple failed call backs, nothing can be done, won’t escalate. Sorry is all they said, but sorry does nothing for a new customer. Complete bs from the auto reply below. I made six phone calls. All told me there’s nothing to do, sorry. Got names and a promised call back that never happened. Said they could read the notes but wouldn’t access the account without the phone in hand to verify. Phone was for daughter on a solo cross country trip.
I switched to Boost Mobile from Verizon after being a lifelong customer. I don't regret that decision at all. I was paying $35.00 for 15 GB of data with Verizon and always running out of data. Now I pay $15 for 30 GB of data and don't run out. I also don't have dropped calls with Boost Mobile like I had with Verizon. Win Win 🙌
My data works again without wifi. My phone battery now lasts like it did when new. I hardly use data yet with TFW it mystery disappeared every day. I switched from TracFone because their service became so bad it was a waste of money. Your phone assistance to switch was excellent and I hope your great service doesn't slowly degen the way TFW did.
I started service in June 30. EVERY call was dropped. 5G was not working and I require a phone for work. Switched my service on 7/11. Person on the phone said I needed to go to a store to get my service refund under the 30 day money back guarantee on your website. Store refused to refund.
Service is great so far. The experience of switching service was a total nightmare! It took several hours and finally got everything switched. New watch is not added yet as it is such a pain to get things done.
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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