I switched my phone service few weeks…
I switched my phone service few weeks ago and very happy with the service so far

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
I switched my phone service few weeks ago and very happy with the service so far
Representative was courteous and got the job done efficiently
The way you all took my money and I returned the devices within 2 days of receiving it and you all telling me I do not qualify for my money and I didn’t even use your service you all kept my $103.71 for no service rendered . If you are thinking about boost mobile run. They kept my money and I returned their devices and the game Elisa talk to me so rude . Would not let me speak to a supervisor, and told me she was going to hang up on me . If I asked to speak to her supervisor and wanted to know why. Well ma’am you are keeping my money and u returned their devices devices the phones and I was suppose to receipt money on Monday. No refund I do not qualify. And I was within my time limit at that. DONT GET SERVICES WITH BOOST MOBILE they will scam you.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
I’ve had no issues with the service and the price ain’t bad
I joined Boost mobile a couple months ago and it been nothing but a big disappointment the network is useless and weak. I run a business and while speaking to a new client for the first time, the call was dropped and I could not reconnect with the potential client. In my business that was possibly a 2k - 5k job project lost due to Boost mobiles weak network connection. When I called customer service it was 20 questions to verify the account I finally just ended the call and decided that moment to end my agreement with Boost Mobile. Secondly Boost Mobile will not refund the remaining balance on the month of which I was only 4 days into. I've been trying to contact corp to recover the balance and I'm told they dont have a corp My advice would be to completely avoid doing any business with Boost Mobile and avoid the disappointment and headaches
Follow some challenges with setting up the account, due to Street addresses not being recognized by the system; I was finally able to establish the account and activate services. Very pleased so far with service and coverage for this area. Haven’t had an opportunity to test out of state yet… one challenge still remains with setting up WiFi calling; same hurdles with street addresses not being recognized; even one which has been registered with USPS. We don’t have USPS mail delivered to physical address, and system doesn’t accept P.O. Boxes :-)
Easy online ordering of my phone and service. Online help was great!!!
Everything went well as far as devices and sale apple iPhone is what I wanted Everything about it too.
I have been satisfied with my first line. When I wanted a second line, Boost would not give me the same deal I had with the first line. I bought an unlocked phone for the second line. I had to call and practically beg to receive the same offer. Seemed unusual they would have barriers for a customer who was going to pay double for a second line. I finally convinced them that my request was good for both of us. Ironically, today a customer can get a second line for half off the first year. A much better deal than I got last month.
Someone else has opened an account using my email address. When I called customer services they said they couldn't do anything.
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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