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Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
A bit of a tough learning curve to use the phone for phone calls, email, internet browsing, etc. More tutoring would be helpful.
The same thing that has made DISH Network good for us.... Customer service
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Good customer service but I want to cancel one of my numbers and want to make sure it happens.
Great service, Great price. I have better service at home than I did with Verizon. I wish I had changed to Boost Mobile a long time ago.
The process to port my number required me to contact the customer service team. The issue was on AT&T and not Boost. Each Boost rep was extremely helpful and patient as we figured things out. I wish I had switched to Boost sooner after I realized I was paying $90/month with AT&T for the part 2 years when I thought I was only paying $48/month. I’m now only paying $25/month with boost, which is even better and the service is the same.
I’ve had no problems I like the service and I’m happy with my phone.
Since I have signed up with Boost Mobile I have had a problem with getting my phone to work on calls and I have not been able to get calls to go through like it did with C Spire. It seems that you have to do cellular data and not primary. I have zero technical background and I don’t know how to connect this problem! Maybe you can help me out a little.
I left AT&T for Boost because it was supposed to be a better deal. Instead, I ended up with a phone that overheated and service less than half the time. I couldn't even use my phone inside buildings, wasn't receiving calls or texts half the time, calls were static and I tried several ways to fix it and was told theres no way to complain within the company. So i contacted BBB and FTC but the company just kept saying I never contacted them. So I sent screenshots of my chats since I figured that this is what would happen and took screenshots. But nothing was done. Now they want me to pay over $1500 because I had to switch to a company and service I could actually use since I need my phone for work and kids. So $1500 for service that was not working as it was supposed to in the "contract" and for defective phone they refused to replace. I am being charged for service that couldn't be used and a defective phone they sent me?!?! They are still charging me monthly even with no line connected because I ported my numbers to a different company. They don't even have a way to make a complaint in the company. Probably because they will just give the run around and lie to appear not faulty! They did nothing to fix anything they just said it's not them or I haven't contacted them with issues but I have several time and for months and have proof but they still deny it because it's not in their system. I DO NOT RECOMMEND THIS COMPANY!
I have had numerous instances of trying to open apps when shopping and not having a signal. In Smithfield, Clayton, Garner, etc.
Buyer beware. We decided to give Boost a try only to find out that the super special flat rate did not include a hotspot or international calling. We added both and after a month were charged another monthly payment...decided to cancel on day 33 due to a variety of factors including international calling, extra charge for hotspot, quality of service, no US customer service, et al. Following up on the cancellation, I was not finding a refund for the 27 days of advance payment made noted above....20 minutes later and after being passed around to four different "representatives" I was told, sorry, no refunds were forth coming.....what a ripoff. Please choose carefully and get all the details from the less than forthcoming Boost sales people.
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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