Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
The app is easy to understand, but I do not like that this app does not have a dark mode version in 2025. As a person with a handicap and vision impairment, I would like to be able to see dark mode on all of my apps. At least do it for people with vision impairment, please. I'm begging you.
Just switched to Boost from T-Mobile. Boost is a better deal but the Boost network didn't work well for us. Had to be switched to another network. Is working better now but seems Boost has an issue with RCS texting. Delayed and out of order messages.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
I switched to save money, and it's cheaper, but the data is noticeably slower compared to my old carrier.
Boost is not a good service for me, it runs slow all day and night. My price is cheaper, but it’s not worth it. My phone running hot. Your representatives are not helpful, they send you to three or four agencies,and the last one will tells you cut the off for ten minutes and turn it back on. And he says goodbye. That was the last straw for me. So I went back to where I was happier. Thanks for nothing!
Not great signal. First month was charged twice!
Quick fast service added to my child’s phone. Setup was easy
I am newly returned to boost.I had always had a pleasant experience with them before.There was a separation of phone numbers from one account that led me to leave them six months go but like I said I have returned and never had a bad experience with them previously!
Boost Mobile. Never sign a contract with them. They may offer low pay monthly service but when you switch to another company without notice ,they will charge you $508 because it is awkward policy they had. They removed my money by auto pay, please never select this fee option, they charged me anyways after 2 months I stopped having service with them. They never called me and let me know, very lacking on customer service. Now I have to work more hours because of them. Dish or whatever you're based on 👎. Don't put an automated AI to answer this message, you only care about the money. See you never.
What’s crazy is still yet I haven’t used my line with boost because all of these mishaps and things with porting a number so long ago. I even got proof that the number was ported over then they switched the number so quickly. I feel that boost has scammed me and also I’m paying for 2 lines a shame
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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