Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
I'm new to Boost Mobile. I'm relieved that I switched over to Boost Mobile. For the fixed monthly payment, I'm pleased with the service that I will get each month. I have referred friends and family to Boost Mobile. Thank you for the good service. A happy customer Bedford OH
Everything has been great - trying out the new network with native Boost. But please add eSIM for Pixel devices!!!
I like the fact that i can reach someone at anytime if there is an issue. At one point I was going to switch companies to save money. Which over time does add up, but i discovered i could not get customer service anytime i needed. So I am continuing to stick with who i know. Also over the years service has gotten better live having easier payment methods.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Your signup process needs significant work and your support staff need more training. Trying to get my old number transferred to your service was a nightmare. I had a really hard time getting him to understand what I was trying to do. Even when he conferenced in the AT&T support person he argued with that person about AT&T practices even though she was clearly explaining the exact same thing I had already told him.
Signal is very weak and many times out completely. It seems to be constantly getting worse. I was without service for over 2 weeks
your company stinks.
I found a special on Boostmobile.com (buy a new phone, pay for it in full to get 12 months of free phone service). I purchased a new Samsung S25+ on the website. After selecting a phone, they ask if you want insurance or not, they ask you to pick a phone plan and you are required to pay for everything in full to get the 12 months of service for free. (Actually, you pick the lowest service plan at $25/mo and they are supposed to give you a monthly credit of $25 to reduce your payment $0.) Well...MY VERY FIRST PAYMENT I'M BILLED BY BOOST. After spending almost $1,100 in full for the phone...the first month they bill me for a month of service. I used the chat service and "Eunice" tells me that I didn't pick the $25/mo plan. (You literally can't buy the phone WITHOUT PICKING A PLAN.) I KNOW THAT I PICKED THE UNLIMITED $25/mo plan! This person kept insisting that I never selected a new plan. They told me this because they DO NOT OFFER REFUNDS AT ALL (and this error on their part would have resulted in a refund) I asked for corporate's contact info and she lies and says she doesn't know it. Lol. I pushed further for the info and she gives a general email address. (Not acceptable). I ask for their manager and after 10 MINUTES they connect me with "Miko", Resolution Manager who immediately ENDS THE CHAT. I immediately reached out on the chat again and I get "Salma" who WON'T CONNECT ME TO MIKO. Salma did offer to help, but basically said that I would need to call back 2-5 days before my August 3rd billing date to have customer service generate the $25 credit. Whaaaat?!?! This should have all been handled on my purchase date! Salma also ended the chat abruptly. These reps do not care and offer very poor service to their customers. NONE OF THIS CRAP WAS EXPLAINED UPON PURCHASE. WHY WOULD I NEED TO REACH OUT TO CUSTOMER SERVICE AGAIN IN ANOTHER 30 DAYS TO ASSURE THAT I RECEIVE A BILL CREDIT?!?! ISN'T THAT WHY I'M CHATTING WITH YOU? TO CORRECT IT?!? **Edited to add that asking someone to contact the live "chat" (the very service that you're complaining about) to resolve an issue is ridiculous and shows that these are "bot" responses and not a real Boost rep responding. Ughhh...
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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