I don’t like the idea of using…
I don’t like the idea of using Trustpilot (AI).

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
When we signed up there was a promotion for 1 year. The promotion was the first line at $25.00 and the 2nd line is at half price (12.50). We have never received this promotion and each month we call Boost and they promise they will correct our account and we will not have to call each month. This had NEVER happened and we continue to call and receive the same broken promise. We are very dissatisfied with Boost customer support. Can someone with authority contact me and correct this issue?
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Boost Mobile has an awesome support team. Everyone I worked with was super helpful and understanding, even when I was dealing with a pretty tricky situation. They went above and beyond to recover my phone number after I accidentally ported it to a canceled line on my old account. Really impressed with their service!
I paid in full a new Galace S25..It didn't work..had it for 5days i was told I couldn't get a new phone or a refund..call Customer service 2day in a row they couldn't get the phone to work either .Bad service had a NEW phone I paid Cash $1500.00 they would not unlock my phone so I could transfer my service. So rite now I still don't have service on my phone..unless I return to boost service.. for 12 months..Terrible Service I'm telling everyone I Know not to deal with boost I work for the government I know a lot of people..Terrible service I was with you for 15 yrs..NEVER Again..
Dish installer arrived to switch my iphone From Cricket over to Boost. He was here about an hour talking to different. Tech support people. He did install a SIM card. He left and service didn’t work. Next day I travelled to a location cricket store. The service person there did make my iPhone operational. Stated Boost did not cancel cricket so therefore Boist couldn’t take over. Service is spotty here. Dropped calls still and low internet access around peak hours. Not impressed with Boost so far. No brick and mortar stores near Rome NY.
I just purchased a rather expensive phone one of those S's you know the ones. I had to have it delivered to my home. I was very worried - think porch pirates. Boost kept me informed every step of the way. When they shipped it and where it was every moment. I was so nervous but boost made it easy. There was a 3 hour time frame for delivery and I was right at the door. Thanks Boost! Wow!!!
First you took my money with out having inventory , said it would be two weeks to receive a phone call, then when I cancelled the order , says it takes 10 days to refund 160 dollars . To which it’s the tenth day now , still no refund . It didn’t take ten days to collect my money , even though you knew you didmt have the devices . How crummy
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
This profile hasn't been claimed by the business owner.