Great customer service
Great customer service friendly and no wait time went in and out in a timely manner

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
Great customer service friendly and no wait time went in and out in a timely manner
i have been with Boost mobile and i am completely satisfied
The two women I spoke to at the location at 19326 Montgomery Village Ave. Were both very helpful when I needed to add an existing number to my account. They told me exactly what I needed from the old phone company (account #, transfer pin). The network is reliable hence why I've been with the company Boost for so long. It's also cost effective which is also important to me. Thanks for everything!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
They always solve problems effectively, thank you
I switched to Boost from AT&T and for switching I received a free phone. This phone is slow and for some reason the internet at times I receive messages saying that Internet is not working. I have not been able to connect my cameras etc.
I just signed up so I have only the set up to comment on, but so far I am very happy with the survice and support. I switched carriers and Boost sent a tech to my home to set me up and he did a great job. I was up and running in no time, and now have Boost as my provider. The service works as advertised and so far I am a happy convert. I am a DISH customer and recieved a discount for Boost, the special price is great!!
Boost ime checker says I can use phone on network, Talking to tech support 2 times did not know why I could not connect, after a lot Of web searches and looking at at&t white phone list found out you can't boost use att and T-Mobile the tech support Should know that phone would not work on att, I tried to get them to send a T-Mobile sim but they will not as they want every one off t mobile and on to att,I asked for a refund as there is no service for 25 days but they don't want to do that even though they have 30 day guarantee I would say don't use boost mobile as tech support is incompatant
When I changed carriers prior to my working vacation I made it perfectly clear SEVERAL times that I was leaving for Mexico on Father’s Day and needed full service while I was there through the next week. I was told by the very pleasant agent that was no problem and it would be noted on my NEW account with Boost Mobil. Well guess what? No service at all the whole time I was there. When I would try to call home I was sent to a Spanish recording which I could not understand. When I tried to call the USA number, I was rerouted to Spanish speaking associates. I attempted to get help from our hosts but Boost would not talk with them as they were not the account holder. You have no idea how this has upset my family. I am almost 80 years old, with some health issues. My three children and their 8 adult children and all spouses were concerned beyond words when they did not hear from me and, when they tried to call there was a recording about being out of range or something to that effect. I can promise you that they will never have anything to do with your company. Since I have been home I have had three people ask me in a very sarcastic tone how my Boost Mobile phone is working now that I am back in Tillamook? I just smile and say nothing. It now works fine. Next week on July 2nd, I am headed to Indiana, driving across country. I will be home by the end of July, 2025. Am I going to have issues here also? If so I need to know now so I can find a FULL SERVICE carrier. I fail to see how such a simple request that the agent understood became such a mess. When I crossed the boarder into Mexico a message came to subscribe for service. I ignored it as this was to have been arranged PRIOR to my crossing the border. When I did call it NO ENGLISH. I’d like to hear what went sideways at Boost Mobil. Sincerly, Linda Hamilton 503-842-7925
The location I went to here in Delaware OH the manager was very patient and VERY helpful. She got my new phone set up and showed me a few things and said if I needed any help to please let her know. I went back and she placed the screen protector on for me! Taylor is amazing!!!!
Very bad experience with boost... It is difficult to get my phone number back cause when you leave them, the PIN number they provided is wrong and I was in the middle of transfer could not receive phone text and call. They ask for security number to get another transfer PIN number. there is no another way to get that except to provide full social security number. It seems they just want to keep you number and block you to transfer to another company. anyway, really don't like them
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
This profile hasn't been claimed by the business owner.