You are a very good company
You are a very good company. You are helpful,patient and caring about your customers. You answered my questions truthfully.

Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
Boost Mobile receives a mixed response from customers, with many praising the service and staff while others express dissatisfaction with phone functionality and service issues. Reviewers highlight the excellent customer service, noting knowledgeable and courteous staff who effectively assist with transitions and problem resolutions.
However, numerous complaints arise regarding poor service quality in certain areas, with some customers unable to use their phones effectively. Issues with billing, such as unexpected charges and delays in receiving SIM cards, also contribute to frustration. While many appreciate the switch from other providers and find Boost's service reliable in various locations, others report significant challenges that detract from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade A | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 659 |
| Jul 25 | 3.5 | 341 |
| Aug 25 | 3.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well”
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Boost Mobile is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.0).
500 reviews of Boost Mobile. Filter by what matters to you.
You are a very good company. You are helpful,patient and caring about your customers. You answered my questions truthfully.
Great savings with same service
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
This is the 2nd one I found this morning. That makes for 4 I have received since my Boost representative set up my phone-system. I was very happy with Nate’s service, the education, the price as I love My Dish. I know my first two were positive for I had a positive experience, but 4 requests is too much. Reading how to write a useful review when I gave a heartfelt review 2 times with much respect I find you are engineering how I am to respond.
The staff on Claiborne was extremely helpful and polite
Ordered new phone on promo. Phone was $149.99 + monthly plan , less than a week and a half later I was told I owe my monthly balance again. The terms and condition of the phone that I purchased was “you” get the phone for said price but you have to stay with boost mobile for a year in order for the phone to be unlocked to you. I asked if I could pay my plan upfront for 12 months because I didn’t like the way the were conducting business only a WEEK after getting with them and I was offered no resolution other than $10 my bill. It’s like they want to steal your money and keep you trapped. I definitely reported this to the Federal Trade Commission as well as the FCC. These companies are becoming bold and ruthless and it’s really asinine. I’m IMPATIENTLY waiting for this year on death row to end. Bye Bye Boost Mobile
Dishonest wouldn’t refund when couldn’t activate the phone. I activated a phone using the boost app but after hours of trying to use the service I couldn’t make calls, text or do anything. they denied my request for a refund. They said go to any Walmart and you can get the SIM card needed. It didn’t work and they said I’d need to open a new account and spend more money. I threw away $50 and won’t ever use their services again.
I was satisfied with the Customer Service rep, although the issue was not resolved. I called back the next day, July 18. I was not satisfied with the service at all on that day. The representative was not helpful, she seemed to not really know what needed to be done to help me, I ended the chat very dissatisfied.
I love the fact love my bill is so awesome. The service is outstanding. Very pleased with everything. No dropped calls and receive my texts and can send my texts without any problems.
I loved how they cared for me; I felt very special. We are happy to see Boost Mobile is back in our neighbourhood. Every employee was really helpful, and their customer service is top-notch. Truly, I'm very happy. Thank you.
Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
This profile hasn't been claimed by the business owner.