Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
Remortgaging took weeks, the person who was my case handler worked alternate three days a week and would always email at around 5pm on her working days, so she was uncontactable for the next day. She then left the company and I wasn’t even told who my new case handler was, when completion was imminent. Overall a pretty awful, costly and stressful experience.
I am delighted to share my exceptional experience with my solicitor Mrs. Jess Day who assisted me throughout the entire property purchase process. Her professionalism, efficiency, and patience were truly commendable and made a significant difference. From the very beginning, Mrs.Day displayed a high level of professionalism. Her deep understanding of property law and attention to detail ensured that all legal aspects were handled meticulously. Her expertise and guidance gave me complete confidence in their ability to protect my interests. The efficiency of my solicitor was truly remarkable. They streamlined the entire process, taking care of all the necessary paperwork promptly and accurately. Their proactive approach, prompt communication, and ability to navigate complex legal procedures were instrumental in ensuring a smooth transaction. I was always kept well-informed, and their organized approach significantly expedited the process. One of the most valuable qualities my solicitor possessed was their incredible patience. They patiently addressed all my questions, no matter how big or small, and provided clear explanations in plain language. Their calm and composed demeanor helped alleviate any concerns I had, making the entire experience stress-free. Thanks to their professional expertise, efficiency, and patience, my property purchase was completed seamlessly. I am truly grateful for their exceptional service. I wholeheartedly recommend my solicitor to anyone in need of reliable legal assistance for property transactions. Their professionalism, attention to detail, and patient approach ensure a positive experience. I am genuinely grateful for their support and guidance throughout the process.
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
During remortgage with Skipton, this crew of clowns sat on the deeds for several weeks without reading them. When the mortgage offer came through, the then decided there were restrictions in the deed they were not prepared to deal with... So here we are, paying through the nose again while this bunch of ass hats have wasted a fortnight. Thanks, folks... I shall make it my business to divert as much custom from your doors as I can
Conveyancing Direct handled the sale of my house recently and from beginning to end they couldn't have been more helpful or professional. Daneel Cluer our property lawyer was so helpful and resolved any problems as soon as they appeared I just cannot praise her enough. Conveyancing Direct gets a 10 out of 10 from me, very highly recommended.
We have just completed on the sale of our leasehold flat. It wasn't the most straightforward of processes but we cannot speak highly enough of Sarah Stewart at Conveyancing Direct, who was extremely efficient, patient and positive when things got a bit protracted.
I can’t thanks Catherine Gillett enough ! She was so in the ball I emailed her everyday with questions and she always replied straight away ! She dealt with the sale of my property and purchase on another property , she was recommended to me by Connells estate agents and I was a bit unsure as I’d heard bad reviews but I’d definitely go with them again ! Thanks Catherine you’re a star !
Unresponsive, useless and incompetent. These clowns have slowed don and made multiple sale fall through. They need to be held accountable for their actions as they do not know what they are doing to peoples lives!
We recently completed our purchase with conveyancing direct Ltd, we were not sure what to expect as we were referred by our estate agent. We were allocated Kyle Scarr who provided a very efficient service, took a bit long to complete but he was always kind, polite and answered all my endless questions efficiently. There were charges added to the initial bill we were given but as expected after 6 months things do change. In overall we were happy with the service.
We went with this company as they were recommended by our estate agents. For most part of our sale it was plain sailing but after completion it took 3 days to get our money from the sale - no mortgage to pay or other house to purchase, despite being told it had been sent there were then many excuses for the money not arriving in our bank. Technical issues, accounts department delay etc... Then we chased a completion statement which took another couple of days to arrive only to realise that the 2 indemnity policies that we had agreed to half of had been paid for by us in full and no-one had noticed this. Accounts had paid the buyer all of the amount as the conveyancer in charge of our sale had told them to. She would not admit her mistake but said that they hadn't noticed and they would have to contact the buyer's solicitor to ge the money back before we could have it! Absolutely disgusting service! Their mistake so they should pay us back! NO apology or any admittance of their mistake - very unprofessional and we would not recommend because of this. We are still waiting for our money and find it hard to swallow that they have it and could easily pay us back as it was their mistake. Also watch out for charges they add on as you go along as they don't mention them and just refer to the original letter with charges sent in first correspondence not saying you have been charged any more at the time. If someone reads this from Conveyancing direct please send our money ASAP as we are still waiting over a week after completion! Also get some more qualified and competent staff who are willing to admit mistakes, sort things quickly and not argue with you!
Due to the incompetence and lack of prompt communication of the SDLL our exchange and completion has now fallen through three times (all because of complete miscommunication and incompetence of SDLL) . Last one, when we thought that finally everything has been sorted, it appeared that Kyle Carr, the solicitor of our buyers, forgot that they are using help to buy ISA and did not request for the funds. This was discovered by another handler who stepped in, in Kyle Carr's absence, in order to do the exchange 3 days before the agreed completion date. The exchange did not happen and today the completion did not happen either. This means that we as sellers lost on money, unable to move and are in complete limbo... And the story goes on... If I could give them less than 1 star, I would. Despite our solicitor trying their best to push it through, the solicitors from SDLL are extremely slow to respond and are completely inadequate!!!
Recently completing a house sale , we were really impressed with Julie Fryer. We really wanted to complete before the end of the financial year , so time was of the essence . Julie was very efficient throughout keeping us informed all the way. Look forward to working with her again in any other transactions .
I couldn't have had a nicer firm to work with. They were responsive, knowledgable, kind, understanding and iistened to the needs of the client. I wouldn't hesitate to use Conveyancing again.
Right from the start our experience with Conveyancing Direct has been excellent. Dean McAfee has the patience of a saint despite my numerous questions & demands!!!! Everything was delivered as promised & concluded within a record amount of time. I don't envisage moving again in the foreseeable future but I know which company I would choose.........
Good efficient service received, Sarah Stewart kept us informed through the sale process with a weekly update, we only contacted on one occasion to see what was going on as the cash buyer was delaying things. The fees are not the cheapest but they provided a list of the charge rates for items so it was pretty transparent. A detailed end statement with itemised costs before payments made to enable a full check.
I have to be honest, I only used Conveyancing Direct as they were a free service with my mortgage provider. I expected there would be sacrifices in the service as a result. But I was wrong. I was assigned Priya who made the whole experience a joy. From gaining the mortgage approval to closing, it only took 2 weeks. I will miss my email exchanges with Priya and wouldn't hesitate to use Conveyancing Direct again.
Priya Suresh was great to deal with & made the whole experience easy & straightforward.
We used Conveyancing Direct when moving home. We had a buyer who became a bit of a nightmare. In excess of 100 questions, a lot being asked more than once. It got to the stage where I asked Sarah, who handled our Conveyancing, to give an ultimatum, basically, to put up or shut up. Sarah handled the buyer, and their solicitor, with calm firmness, and achieved a result. The buyer, then demanded on a Thursday morning that Exchange of Contracts take place by close of play, and Completion take place on the Friday! Putting aside the problems this caused me - packing, removal company etc., Sarah managed everything on the legal side with extreme efficiency and effected a timely conclusion. We cannot thank Conveyancing Direct, and Sarah in particular, for seeing us through an extremely stressful period
I’ve used this company for twenty years plus over multiple transactions and they’ve recently completed my latest property transaction. The service I received was second to none and my conveyancer Ola always kept me up to date and dealt with the process with due diligence. Thanks to her and the company definitely recommend and will use again
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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