Excellent service.
A most satisfying completion carried out in a friendly and informative manner, no probems from start to finish.

Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
A most satisfying completion carried out in a friendly and informative manner, no probems from start to finish.
Kate Locke was absolutely fantastic. We have now completed and have had Christmas in our new home thanks to Kate. After a horrible experience with a company called DC Law who were a shambles we chose to go with Conveyaning Direct. It was a breath of fresh air to work with Kate and the team. Rang back every time I missed her and always emailed back quickly. Could not recommend more.
We can’t thank Kieran enough for the work he did for the sale and purchase of our home. He was very efficient, very detailed and he went the extra mile to get things sorted. It was quite a complex and stressful chain and he kept us fully updated at all times which was really important to us. Without him we seriously think the chain could have collapsed. His professionalism shone through. We couldn’t have asked for a better solicitor and would highly recommend him. Thank you Kieran for helping us purchase our new home, you have been amazing! Leanne & Adam
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
What we thought would be a simple house sale turned out to be an unexpected complex case. Our case handler Mia showed such professionalism with each hurdle we came across and eased our worries throughout. Mia made the transaction as easy as she could for us. I cannot express our thanks enough and have no hesitation in recommending this company.
Great service from Samina. Kept me up to date throughout the conveyancing process. Good sense of humour. What an asset she is to the organisation!
We were recommended Conveyancing Direct, by Peter Alan, Whitchurch and they have been superb throughout the process of buying our first home. Despite being on the other side of the country, we had no problem communicating with the team and our conveyancer Adele, who has been excellent. We found their online portal for submitting documents simple and easy to use. Thanks again.
I instructed Conveyancing Direct to conduct my recent property sale in Cardiff. I was very impressed with the standard of service provided throughout by Stean Davies and Samina Ashraf. Their professional expertise, efficiency and client care were outstanding, including successfully delivering under pressure against a tight timescale in the current extremely busy housing market within the operational period of stamp duty relief. As a retired solicitor myself of more than 45 years' experience I have great pleasure in commending Stean and Samina as fine representatives of Conveyancing Direct which I shall not hesitate to recommend.
Very happy with the service provided by Conveyancing Direct. What should have been a straightforward transaction was made more complex. Christian Wehko was excellent, tracked down the origin of the issue and resolved this with the third party ensuring that our sale could proceed.
If we could award more stars we would. Sarah Stewart was exemplary in her dealings with various parties. She was always available and kept us up to date on a very regular basis. We have no hesitation in recommending Conveyancing Direct. In addition Kellee Piper is also worthy of mention as she covered Sarah's caseload when Sarah was on holiday and it was seamless.
Recommended via Connells as their in-house team, agreeing to use Conveyancing Direct was a very bad decision. First case worker appeared to do very little, didn't take calls, rarely returned emails and then one day vanished - which I found out by accident when I copied in another case worker after becoming fed up by non-replies. My case had been sitting with no one else assigned. Took 2 days to allocate a new case worker. Now Conveyancing Direct have stopped responding to the other solicitors and estate agents in the chain. I cannot recommend this company.
Used for our recent sale/purchase (we were steered to them by our Estate Agent). There were a couple of personnel changes which didn't help things early on but once Andrew Henderson got involved things improved markedly. Ongoing solicitors seemed to be slow and Andrew went above and beyond in trying to get things moving. We also had a potentially fatal issue with the title deeds of the property we sold but Andrew came up with a solution which enable the sale to proceed. As with most solicitors you need to chase up on progress but I think that should be expected during a house move.
We received amazing service from Andrew Henderson at conveyancing direct. I was constantly updated and grateful for the support we received from Andrew. I would highly recommend conveyancing direct!
I cannot speak highly enough of my solicitor Kieran Wilson who has been a guiding force through the sale of my property. Kieran was always available, and although I am aware that he is incredibly busy, I never got the impression that he was too busy to speak to me or to respond to my emails or calls. Kieran was a trusted advisor to me during a process which was incredibly painful (due to delays with the chain) and kept me encouraged and motivated about the sale when I really thought it would fall through. I was originally dubious using a conveyancing firm which isn't based locally, but I feel incredibly lucky to have instructed Kieran as I could not have asked for a more professional, organised and prepared solicitor. The fact that he was based in another city made absolutely no difference at all and I would not hesitate to instruct him again. I will also be recommending Kieran and his colleague Christian Wehko (who covered and helped push things through when Kieran was on leave) to everyone I know. Thank you Kieran, I could not have asked for more.
Worst company ever!! There is no communication at all. Unless you chase them you hear nothing. Our case handler has changed due to staff shortage. Vicky in the beginning was amazing. Then passed to Tia.... never new anyone so busy! She is never available. Got more chance of chatting to the queen! Andrew the team leader... also now involved in our case. Still not helpful. 10 weeks down the line and still no update or exchange date planned. Do not use this company!!
Where do I start with these professionals?! I usually don't write reviews, however these guys have supported us from the start to finish. Silvana and her team know how to give updates without you having to ask them. The team know how to reassure you with what happens next. These guys have a polite manner via phone and emails. I would definitely recommend Silvana to family and friends. Furthermore, I would use them again in the future. I would like to give Silvana and her team a special thanks once again. Keep up the hard work and professionalism.
I highly recommend Christian Wehko. Extremely efficient and very responsive. He was always one step ahead and got us through a very complicated sale. Will use Christian again the future.
Can't recommend this company enough. We have just bought our first home and our solicitor Kieran Wilson has been amazing throughout the process. Extremely professional, efficient and very responsive. 5 star service. Couldn't be happier.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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