Conveyancing Direct Property Lawyers reviews & trust report
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home.
The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers has a positive customer experience.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
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However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.6
545
100%
-0.6
● Low
3.6 / 5 overall
=
545 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.4▼ 0.6
12-month avg
3.5
All-time
3.6
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
2.0
12
Sep 24
2.9
7
Oct 24
2.6
5
Nov 24
4.0
5
Dec 24
3.4
5
Jan 25
3.6
12
Feb 25
3.8
12
Mar 25
3.8
19
Apr 25
4.7
12
May 25
3.5
11
Jun 25
3.2
14
Jul 25
4.0
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 335 positive reviews
Customer service42%
142 mentions
Fast & efficient34%
114 mentions
Professionalism22%
73 mentions
Helpful support19%
65 mentions
“Regular, informed and timely updates on progress of both our sale and purchase”
On “Customer service” · Jul 9, 2025
Top complaintsof 160 negative reviews
Customer service34%
54 mentions
Communication32%
51 mentions
Delays19%
30 mentions
Slow18%
28 mentions
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
On “Customer service” · Jun 19, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
Overall rating and review count for this company and similar companies
If you are looking for a long drawn out house move by an unprofessional company then this is the one for you. My house move was the most stressful process I have encountered. My case worker failed to keep up with communication and when he replied to emails, they were with flippant replies. His work ethics are shoddy but in his defence, the 3 other conveyancers were equally as shoddy. The reason I was given by the estate agent who were continuously chasing was "Covid". When will companies stop blaming Covid for unprofessional service. Even up to the final stages, it ended with completion and exchange on the same day with a comment of "you shouldn't book a removal company until you exchange" so when I asked how do you move on the same day without a removal company, he was unable to answer. I thought that once I moved, that would be the end of this shocking and stressful process, no he then managed to mess up the completion money and when I queried it, his response was one line email saying I was wrong and he was right. I then had to send him emails showing him I was right and he was wrong and this also confirmed what a complete incompetent unprofessional person he was. He then said he would send me the outstanding balance but again I had to chase this after 2wks and his response "I was on leave". I had to give this rating 1 star as it won't allow nothing and I hope that I can at least save others the frustration I suffered. They do say that house moving is the most stressful process after divorce. It shouldn't be and it is a straight forward process. Solicitors/conveyancing companies make this stressful and completely have control over your life without any care whatsoever and there should be an overhaul to make these people accountable and pay penalties for the delays they cause. DO NOT USE.
I dealt with Kieran Wilson for the sale of my property. My situation was far from straight forward but Kieran was incredibly supportive through this very stressful process. Every single time I called him or emailed him I would get a response within minutes. This I have never experienced before with other legal services. Kieran made me feel I was his one and only client in the way he tailored his service. I have not stopped recommending his service to others. Truly outstanding.
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I cannot thank Tara Lopez and her team enough . She put me at ease and guided me through the process so efficiently. Always available to answer any query and particularly helpful when I had to go in to hospital for emergency surgery towards the end of the process.
I would thoroughly recommend her as a highly professional and personable conveyancing solicitor
Until a month ago I would have said ‘smooth and efficient’. I am at the cusp of exchanging on a property I’m selling in a chain free sale, with a cash buyer and all communication from conveyancing direct has ceased. Literally. I was asked for some paperwork about the management company which was sent across over 2 weeks ago. We were all hoping for exchange by now and completion this week, but despite no less than 6 documented attempts to contact my solicitor (via voicemails, portal notes, and emails) and complaints via the agent who suggested I use them I am being totally ignored. It’s not just unprofessional it’s rude and insulting to not reply to a client asking for an update on their case.
Made completion on a new build with help from Kate and her team. The pace of the process was slower than expected maybe because I didn't chase so can't give 5* but I always felt assured it would progress to the next stage due to the organised structure of the plan provided.
The professional service all came together in the end with no errors and clear instruction. Many thanks.
We were recommended and then instructed Conveyancing Direct through connells Estate agents and unfortunately we cannot recommend them.
Firstly we ended up being charged twice the amount we were originally quoted. Taking CD from one if the best quotes around, to one of the worst.
This is all based on their fees. Charge you for using the Internet portal, charge you for confirming your identity, charge you for pretty much every step of the way, on top of what you already paid.
We instructed them before Christmas, and our searches were actually submitted via Connells immediately. Which meant our searches came through reasonably quick (Connells were actually really good and helpful throughout).
We made both connells and CD aware that the sale needed to go through as fast as possible, which shouldn't have been an issue considering there was absolutely no chain. Just us moving straight into a vacant lot.
Still, it wasn't until mid January that we actually received our first email from CD which was the welcome pack. Which was the first time we saw the full fee illustration, after being told it was a good price.
By this point we had already lost almost a month but we were still optimistic because the searches were moving pretty fast.
From this point until mid February, we heard no movement, and couldn't get hold of our conveyancer at all. Calls to the office would ring through for about 4 solid minutes until someone answered and said our conveyancer wasn't in.
When I finally sent a pretty blunt email to the general CD mailbox, we finally got some movement.
Jump forward to beginning of march, and throughout the entire process, it feels like CD don't look at your case or try to progress it unless forced to.
We have sent 8 emails and not received one reply about other issues, concerns and updates.
I can't work out whether the emails don't get through to them, the replies don't get out, or there is just plain no communication.
What I can say, is that we have moved successfully.
In summary, if you choose Conveyancing Direct, they most probably will take your case through to completion. However, be prepared for it to take 3 x longer than you would usually expect, and be prepared to pay double the price you're quoted, and receive half the communication you expect.
I couldn’t recommend them enough. Tara is absolutely lovely as is the team as a whole. professional and human, by the end it just felt like I was talking to a friend. If I ever get brave enough to move again, I wouldn’t want to go anywhere other than here
What seemed like the most uncomplicated house move turned into a nightmare as we had to deal with various govt. depts.to clear historic death duties and had to obtain extra copy of the POA.
We have been SO impressed with our conveyancer Peter Budd
Although a nightmare scenario, he was always at the end of the phone. We felt as if we were in a safe pair of hands.Without his guidance we would STILL be number 71 in the govt. queue and the house sale would have fallen through.
Really helpful and always there to answer my call.
I have many issues in the past with solicitors when moving house but this time was totally different. Sarah and her team were extremely helpful and always answered the phone when I needed. They responded to emails within the hour and overall made the ordeal of moving a pleasant experience. If only all the other solicitors in the chain were the same.
Remortgage with Skipton. Trish Hamilton was very helpful. Transaction went through very smoothly so no complaints. Online portal is very keep so you can follow progress through to completion.
Our solicitor Gulcan Thomas has been so friendly, so kind and professional from start. We were kept fully informed at every time and any queries we had were dealt with quickly. When we asked her our questions she answered them as quickly as she can.
Gulcan Thomas was most obliging and made what could be a worrying time a lot easier, it was really good to have direct access to her to iron out any snags.
We would have no hesitation in recommending the firm and our solicitor to other people. We are so grateful. Many thanks for their help and interest.
What a dreadful set up. Took 5 months to get round to asking enquiries on the contract, were totally unhelpful and virtually impossible to get hold of. We had the misfortune of being above them in a chain of 2 property sales, in the end after constantly chasing them and the Estate agents for the sale, who were pretty useless also, we did a part exchange with our buyers meaning their client lost their purchase. We just couldn’t wait any longer, but did give full warning over a period of weeks that we would do this, and they did absolutely nothing. I would NEVER recommend this firm and why National Estate agents choose to recommend them is beyond me, no doubts the intro fee is the motivator, well it’s not worth it. We are Developers, if I sell something and find they are in the chain I will think long and hard before accepting the offer based on this awful experience.
Fantastic Service, cannot thank Claire Glavin enough for her outstanding work, during what is a stressful time as everyone who moves knows she was always contactable if needed and kept me regularly updated on the progress. She managed to get me to completion in just 10 weeks from my offer being accepted. Honestly cannot praise her highly enough - if I was to move again I would use this team again without hesitation. Thank you for making my life easier - Claire you are a superstar!!!
My husband and I had Samina Ashraf as our convayencer and I'd just like to say how amazing she was! She made the process for us so simple, straight forward and not stressful in the slightest! We are first time buyers and would highly recommend Samina and conveyancing direct. Thank you so much Samina, take care and have a great weekend. Hannah and George Hussey.
We are in the process of getting a mortgage through Skipton Building Society. It’s a unique situation where we are buying half of a property. My in-laws own half and my grandfather in law owns half. We are buying my grandfather in laws. Unfortunately my grandmother in law passed away as this was going through. Skipton recommended Conveyancing Direct to handle all this. At the start of December they advised that could not proceed without probate. It’s now nearly April. Probate has been granted and Conveyancing Direct are now telling us that the case is too complex and they will not be taking it further. They have provided no further explanation. We now have to find new solicitors and start this process from scratch. Couldn’t be more annoyed!
Jekyl and Hyde - Awful, until we formally complained, then a magical change
We instructed conveyancing direct as a result of a referral from Burchell Edwards to use Connells, and in turn CDL. We never chose them, and had I known the level of service we would receive I wouldn't have and my advice for anyone using large firms is to be aware of that subcontracting of your case to other firms.
Our instruction originally took place mid November 2021, with a very simple chain (no onward chain for our seller, first time buyer for us). We didn't expect much activity until Christmas had come and gone and so things preceded as we expected. However in the new year, once searches were returned (early January) the case just seemed glued in place and didn't move.
Communication throughout most of our time with CDL has been non existent, when we wanted any answers we have had to call and chase. I will say that often we spoke to people who weren't our case handler and they always tried to advise us as best they could. Most of the time they needed our case handler to step in, but our actual case handler was NEVER available. In fact we didn't speak to her from instruction November 21 until the end of February 2022, her callback requests went unanswered and no update emails were forthcoming. Much of our stress and worry came from basic queries not being answered, or any attempt to respond to our questions.
Our paperwork was lost, and contradictory guidance was given on how to provide ID verification - originally being able to get a verified copy from our estate agent, when this was sent it wasn't received at the right inbox, then it wasnt acceptable anyway, and when it was posted and received we still got asked on calls why my wife's married name hadn't been verified and asked to do so again. The Credas app verified my ID and was straightforward, but my wife was not sent a link to complete this - even when chased it took weeks for this to be issued, and when it was the result wasn't registered properly and had to be repeated.
Our case handler was on family leave and it took us calling and chasing a response to find this out, and her cases were not passed to anyone else and made no progress in her three week absence. This kind of poor planning and customer service I'd never expect from any of my own staff and I certainly didn't from a service we were paying so much for and over such an important life decision.
We constantly asked for updates when it seemed there were no outstanding issues remaining in the way of draft contracts being issued, provisional dates of exchange and contract were not even discussed until we had been underway for nearly three months. Our work pressures meant planning for a move was just not possible from April, and we had no faith or updates on a prospective date even when we directly asked to discuss potential dates, we were told this couldn't be discussed yet each time.
When I eventually spoke to our case handler, I tried to express our frustrations and yet felt dismissed, with the same statement repeated louder over me even as I tried to remain calm and professional even though by this point I was ready to throw the whole chain out of the window.
The connells portal, a selling point for which we actually chose to use them - was rarley updated and in fact some elements were not checked off the "sales jigsaw" such as I'd verification, or even "our requirements confirmed" were not checked off until the week we exchanged contracts. As a reassuring tracker for progress we paid £32 for, next to useless.
It took a very long complaint email copied to the case manager and the complaints team to actually seemingly gain any traction, and tellingly, we receive updates readily and calls confirming new steps - from then on things moved quickly and we exchanged and completed within a fortnight, moving a full month after we had originally discussed proposing a date.
We appreciated the late flurry in customer service and activity, but it did seem that I had to complain formally to prompt it. From being treated as an inconvenience, to different experience immediately following.
I do feel that customer service training for solicitors in conveyancing practice is a sadly lacking development need, and understanding your audiences concerns and pressures and anticipating them - for the sake of a reassuring call or email - could save them a great deal of workload once customers like us get so frustrated they chase for an update and eventually complain. We felt like just another number, and considering the chain was so ridiculously simple, and all with CDL, it should have been completed MUCH sooner.
Whilst I'm glad we eventually did complete, I would avoid using Conveyancing Direct ever again.
Had a terrible experience with another conveyancing firm and our purchase was taken over by Jack Morgan. Absolutely fantastic experience, he helped us a lot along the way. As much as we felt we were being a pain he was always happy to speak with us and guide us through the process. Would absolutely recommend.
Absolutely horrendous, please spare everyone in the chain the pain of sitting waiting on your solicitor to get their act together. We’ve finally exchanged, with an 8 week delay thanks to the bottom of the chain using these clowns. Every time we thought we were there, they threw another spanner in the works, and showed how incompetent they are by declaring they needed to raise more enquires, didn’t have the mortgage deeds signed etc. yet we’d been ready for weeks. Only responded when we’d had enough and put the chain at risk. Don’t put yourself through the stress, or subject the whole chain to it!
Constantly promised call backs that don't happen and emails that don't get responded to.
Meant to collect the keys for my property tomorrow (transportation booked, time taken off work and notice given on my rental property). Emails been ignored since last week and now being told at 15:30pm the day before that my case handlers off sick and has made a mistake on the contract so it can no longer go ahead, likely another weeks wait.
Very quick to request thousands of pounds all those 4 months ago but sadly still waiting to move in before I become homeless.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home.
The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
