Really helpful
Really helpful, great service.👏👏👏

Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
Have just used conveyancing direct for the sale and purchase of my house. After initially reading the reviews on here and Google I was worried what I’d signed up for. I couldn’t have been more wrong! The solicitor handling my purchase, Emma Apandi, was very professional, prompt at replying to my emails and dealt with a unique exchange issue extremely well. You’re in safe hands if assigned to Emma, she does everything she can to keep things moving! Pun intended! A very special mention needs to be given to the solicitor handling my sale, Maha Iqbal. A wonderfully kind person who made the whole process easier, gave time to give as much information as possible and went above what her job role entails. I will be forever grateful to Maha, she is a credit to this conveyancing firm. Thank you to Emma and Maha. Wish you both well for the future.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
Recently dealt with my conveyancing with 2 remortgages. A very straightforward transaction, no hiccups, a totally different experience to when I used this company many years ago! Very impressed, they have obviously pulled it all around as they say, I would definitely recommend this company. Mike & Amanda Stanbridge
DO NOT USE!!! OK, do not use unless you have a spare 6 months! First time buyer buying a vacant property- the easiest of sales! Offer made on house and conveyancing direct engaged in November 2024 Gemma was allocated- she doesn't respond to anything! She blamed the vendors all the way through until late April 2025 when the vendor contacted us via their agent to ask why there were no responses to every enquiry for months My father intervened and surprisingly, when Conveyancing Direct management got involved we completed in 10 days.... whilst they were still denying responsibility Find another conveyancer, they'll be better I promise!!!
Emily Briers dealt with the sale of our house and was so good right the way through to completion. Couldn’t fault her in any way, reliable and efficient in answering calls and queries. We had confidence that she would take good care of us and it was one less thing for us to worry about. Would highly recommend Conveyancing Direct.
THERE IS NO '0' WARNING- DO NOT TOUCH THIS COMPANY, DISPITE WHAT W.H.BROWN SAY! They were shambolic and unprofessional. Callum Smith my conveyancer had no intention of completing in the 3 months, which after my own investigations, could have easily been achieved. Instead, he took 8 months to complete a sale with no complications, no chain( and after numerous others had to get involved) I was a cash buyer, ready and waiting to move into the property the very day it became empty, and the day I left my house. But, I then spend another 5 months in hotel accommodation and AirB&B's, which cost me thousands of pounds (all the time the apartment lay empty) Callum appeared to have NO knowledge of Deeds of Variation, regarding a leasehold property. He hadn't even investigated the information he had been given by the sellers solicitor. At one stage he was talking about a section 8? It defied belief. He was evasive and unhelpful. Refusing to commit to any timelines, or take accountability for communications. Anything to delay. After the 7th month into the sale and the 4th month in temporary accommodation, and after liaising with the sellers myself, I complained to the directors of the company, who did nothing. After a mad rush brought about my knowledge, which I had gained from a local well known solicitor, the completion finally took place on the 20th December. The last day of business before Christmas. I then placed a formal complaint to the company again, giving a vast outline of Callum's poor business practice. The response I received equalled that he had provided an adequate service. Now I shall take matters into my own hands. Everyone needs to know about this company! it's now over a year ago this nightmare started, I want the money I was forced to spend because of their company, back! I had to relocate time after time, never knowing how long I could stay or would need to stay on one place. Wash my clothes in the bathroom basin. Carry around 40k of luggage up and own stairs, and move in pouring rain. I couldn't sleep not knowing what would happen to me. I missed opportunities that I'd waited years for, because all my belonging's were in storage. It was the most terrifying time ever in my life. Age 64 was meant to see me downsizing and moving to my new life, more relaxation and to reap the rewards of all the years of my hard work. Instead it's taken me months to recover from this experience.
Having sold four houses in the last six years, I can confidently say Tyler Gibson has been by far the best property lawyer we’ve worked with. The communication has been second to none—regular updates, always available to speak to, and incredibly responsive throughout the whole process. Tyler’s legal knowledge is exceptional, and we worked really well together as a team. This particular sale was an extremely difficult transaction, not helped by the fact that the buyer’s solicitor seemed to have very little understanding of the legal process. Tyler navigated the whole situation brilliantly and kept everything on track. I honestly wouldn’t use anyone else moving forward—highly recommend!
I recently worked with Joseph Wratten for my re-mortgage application, and I couldn't be happier with the service I received. Joseph was incredibly helpful and understanding throughout the entire process. He patiently answered all of my questions, no matter how small, and made sure I felt comfortable and informed every step of the way. Thanks to Joseph, the whole process ran smoothly, fast, and efficiently. I highly recommend Joseph Wratten to anyone looking for assistance with their mortgage needs.
Tom Mclaren-Roberts dealt with our buying of a property. He was very professional. He was also very friendly and helpful with any queries we had. He would email, or phone us direct which is very good. We have no hesitation at all at recommending him. Thank you very much Tom, for everything you did.
I used this company to sell my mother’s house. It was a difficult sell, but the lawyer dealing with me was wonderful. He kept me calm when there seemed no hope, he talked me through the process every step of the way, and handled every issue with the buyers with diplomacy and tact. I cannot recommend this company highly enough. If I ever need to sell my house this company would be my first port of call.
AVOID AT ALL COSTS! The worst company I have ever had the misfortune of dealing with. Constantly having to chase for an update that was always promised to be ‘next week’ only for it to be pushed with further excuses. I did not receive a single phone call from the company to give any update or request any further information. The amount of times I would ring and they would then state that some document was not included so everything was on hold until they received it. Bearing in mind I would have not known this if I hadn’t called. It took almost 6 MONTHS to complete on a first time purchase and the property being purchased was empty. The company also grossly overcharge on any searches or works being carried out. I understand that they have to charge more than normal as this is how they make money. However, for example, when I had my invoice returned I noticed they had charged £100 for a land registration check. This costs around £8 to do on your own accord and takes roughly 30 seconds of your time.
Regular communication regarding the process of a re mortgage.
Emily Briers was absolutely amazing throughout the whole transaction from start to finish. Always picked up the phone and when unavailable gave me a call back within a couple of hours. I asked many questions with me being a first time buyer and Emily always took the time to explain the process if I didn't understand. Overall service was 10/10 and will always go back to Emily if I ever need her in the future. Emily is a massive asset to CDPL!
I used Conveyancing direct services for the purchase of an auction property and had a deadline of 56 days to complete. I cannot recommend this company enough. Victoria-Louise gave excellent customer service from start to finish. She was always ready to answer any questions I had and constantly reassured me and kept me up to date with the process. We completed within the time period and I am over the moon. Thanks so much Victoria, you are a diamond!
Rowan Walthorne was incredibly efficient, great communication throughout the process which was very much appreciated
I recently completed a remortgage with the help of Reecee, and I couldn’t be happier with the service I received. From start to finish, Reecee was professional, knowledgeable, and incredibly supportive. Every question I had was answered promptly, and the entire process was made so much smoother thanks to their clear communication and attention to detail.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
This profile hasn't been claimed by the business owner.