Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
I was very pleased with CDPL. They fast tracked everything and even chased up my property purchase lawyers who were super slow.all thanks to Tom Mclaren-Roberts who kepted me updated and was amazing thank you.
Our property lawyer Claudia dealt with everything quickly and professionally for us during our sale. She kept us up to date at every step. I would highly recommend them and will certainly use them again.
Don't use Did nothing in 2 mths Waste of time! Lucky I got a refund and changed solicitors before losing the house sale
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
10/10 experience from Harry Mcneill. Brilliant communication, very thorough when explaining things to me (such as searches results/completion statement etc). His colleague, Annie Hutchinson, was also great helping out with the file whilst Harry was on annual leave. Quick with his responses too. Would highly recommend Harry or anyone in his team at this firm!
We bought a house at auction which means you have 56 days to get everything in check. Tom, was really patient, kind and offered guidance even on areas that weren’t his main focus. We had most of our paperwork and documents up together within 2 weeks thanks to Tom for helping us. He called frequently to update and followed up in emails to make sure everything was understood. Anyway, thanks so much for everything!
Oh, where do I even begin? If you're a fan of frustration and endless waiting, then congratulations! You've just stumbled upon the perfect paradise. This place is an absolute haven for those who thrive on the thrill of chasing after solicitors who have seemingly mastered the art of ignoring emails. If you enjoy the exhilarating sensation of your blood pressure rising while you wait Months to get your property paperwork sorted, this is the right firm for you. So if you're looking to waste precious hours of your day reminding them of the work they’re supposed to be doing, by all means, dive right in.
I can’t fault my property lawyer Emily, as a first time buyer she made sure I was aware of what was happening and why throughout the whole process. She always kept in touch and answered any emails promptly. With a few things happening out of our control she made sure to keep me informed of what was happening and did everything she could to get the sale through. As well as this she was incredibly friendly and put me at ease throughout the process. I would highly recommend.
A terrible mismanaged & unorganised company I'm still trying to close on a property and have been for the last 5 months, the seller and the buyer are both using this companies "services" - we've both been lied too, hung up on, asked to cut corners and still everything moves at a snails pace. The app they give you to complete authentication on, is rubbish, they don't review it - they send emails saying you have active tasks you need to close and there's nothing on there, so they say "Ah just email it me instead". They're lazy & incompetent - i've tried for 3 days to get a call back, but my case handler must be so incredibly busy that they can't spare a paying customer 5 minutes out of their day. To anyone with the foresight to do a bit of research into this company, you're a better person than me, now heed my advice and go elsewhere and give another company your hard earned money, because these ones don't deserve it. And don't believe the 5 star reviews - they're a load of rubbish. They just want all the money and take the path of least resistance. Clueless, utterly clueless.
We had to use this firm for the re mortgage of our property.. Communication was prompt and efficient. Paperwork was in places a little confusing. The worst part was the overselling of services that were not required and we had to get our mortgage consultant involved to stop this happening. Would we use this firm if we had our own choice, probably not, buyer beware. I have the emails as evidence of what happened.
Tom Mclaren-Roberts was our property lawyer throughout our house purchase, he was very polite and courteous and responded to our questions and queries extremely quickly, it really put us both at ease. Tom was very informative and knowledgeable and we felt we were in very safe hands with him. He explained each step of the process to us both which made it feel very less daunting, we couldn’t recommend Tom enough as our property lawyer, we’ve had a 5 star experience. Thank you very much!
Excellent service from Reece and Kelly; emails always answered promptly and in full. I'd have no issue using again or recommending to friends and family.
If you want a company to get in touch with you and work at an average pace, avoid these. I mean how hard does it need to be for people to get hold of you and do their job? Apparently very hard The 1 star reviews they have growing and scattered across the web are too kind to the awful, unprofessional, useless nature of their company. I can only hope the managing director, Mr Jamie Paul Cosson has not seen these and is unaware at how they manage their work. As for the 5 star reviews? I can’t imagine the possibility that these are genuine I’d trust an office of feral monkeys to produce a better output than these. Sitting on work for weeks, need constant chasing just to progress a smidge. There is no pride in their work, seems they are too busy having bake sales or socials than actual work. They definitely don’t produce anything on a Friday that’s for sure. You have a deadline as their work affects your future? I wouldn’t trust these to help with anything. If I could give 0 stars, I would. If anyone reading this has been in direct miserably because of these unprofessional solicitors, id write to Mr Cosson and raise enquiries with the SRA and legal ombudsman. They are dishonest, slow and outrageously unprofessional Avoid avoid avoid
Throughout the process of purchasing our first home we couldn't have asked for more helpful and responsive solicitors, our case manger Tara gave us all the necessary information and kept us up to date with every stage. We managed to close within a couple of months which is amazing! Would definitely recommend.
I would like to say a big Thankyou to Freya, she was on the ball with everything, couldn’t fault her. If you had any questions you could ring her anytime. Auction property completed in the 56 days. Guided me through every step of the way, always available at hand, would definitely recommended.
Victoria was outstanding helping us with our conveyancing for our first property. We had lots of questions and needed a lot of guidance, nothing was too much trouble for Victoria!! Thank you much for you kindness, patience and completing our first purchase !
I was very surprised to read all the negative reviews on here. My experience of remortgaging (through Skipton) has been nothing but smooth, speedy and efficient. Idalia Adamczewska was my case handler and she communicated clearly at all times. The whole process from application to completion was done in six weeks and that included the Christmas break.
If your estate agent recommends you use conveyancing direct, please for your own wellbeing decline there very unkind offer! They are a awful company to deal with, I've had to constantly chase for information, I have been lied to, they attempted to charge me for services they didn't do (over £800 worth), a simple no chain, new build, shared ownership took nearly 19 weeks to complete. Oh, and they make you sign up to an online portal that is never updated then they have the cheek to charge you for it. The 5 star reviews on trust pilot seem very lacking in detail so i wouldn't trust that they are genuine experiences. Don't make the same mistake as me as a first time buyer thinking the estate agents recommendation was the best choice, you have been warned
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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