Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
We have experience an excellent service with the conveyancing direct property lawyers when we sell our house with especial mention to Jake Stewart who handle our case. His excellent and he care for us during a stressful situation. Thank you very much. Mr & Mrs Ramos
Ashleigh Ellis dealt with the sale of our house very smoothly and efficiently, indeed. It all went through without a hitch. She kept us informed at all stages and called back when asked. Thanks, Ashleigh
Brilliant from start to finish !! Vicky Saunders was excellent , made it simple to understand and was easy to get hold off , also updated me constantly . Fantastic service , thank you Vicky . 5*
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
Brilliant service from our case handler Leah Windeyer. Nothing was too much trouble and everything went smoothly although the sale process took longer than normal due to circumstances beyond our control. Would definitely recommend Conveyancing Direct and in particular Leah Windeyer.
Our experience with Conveyancing Direct has unfortunately been terrible. We sold our house July 2020, and still currently waiting to exchange, any paperwork that has been sent out to us, or requested we have filled out and sent back to them within a day or two, and after weeks of chasing them and waiting on emails or phone calls back for days, our case has been handed between numerous different conveyancers/solicitors.. the week we were due to exchange, we were told our conveyancer was on annual leave, and our ‘case’ had been passed on to somebody else. I then called and spoke to the new conveyancer who was finishing off our case, who assured us all was in hand and they were waiting on one bit of paperwork which had actually been sent over in November already, after calling the following day to make sure they had received the paperwork, I was told our newest conveyancer was off work until Friday so to call back then.. frustratingly, called back on the Friday (our original exchange date) to then be told that conveyancer no longer worked for the company so somebody will try and pick our case up!! 4 days later, we are still waiting for somebody to sign off our case, we are now due to exchange this Friday, and as yet have heard nothing from them. It seems to me they are being paid to pass our paperwork between numerous different people, none of which seem to actually be doing anything with it, just simply passing it to the next person and hoping somebody will sign it off! Every time you try and phone them to find out what is going on you will be told ‘sorry they are on another line they will get back to you today at some point’. We are so incredibly frustrated and feel like we are getting nowhere. Never again will we use this company!
Service was fine. It did bring to our attention that working with a firm so far away from area of property being sold would not work if you did not have access to Internet. It also took over 4 months to get to completion which is to long especially when selling agents papers say it should be between 8-12 weeks.
Samina, our case handler has been thoughtful and helpful throughout this whole process. She has communicated good and bad news promptly whilst remaining professional at all times with a good sense of humour. I would highly recommend Conveyancing Direct!
Conveyancing Direct took on the sale of our leasehold property. They encouraged us in providing information needed at an early stage, and kept us up to date with progress. The rapid response to our emails was helpful and reassuring, even at a peak time for conveyancing. I would recommend them.
Excellent, efficient service from Conveyancing Direct. Our conveyancer Mia was diligent, efficient, informative and very responsive. We communicated via email always having same day responses that answered any/all questions we had; Mia guided us very smoothly through the process, always being transparent about charges etc. Would definitely recommend this company, especially is you have service from Mia.
Have recently used Conveyancing Direct on a house sale. Found the conveyancer, Vicky, to be very professional. Responsive to my emails and always gave clear explanations. It does make things less stressful when there are such competent people taking care of business for you and I would definitely recommend this company and conveyancer.
My experience was very poor from start to finish. There was only myself and the seller in the chain and yet completion took 15 weeks. I had to constantly chase my case handler, he would often not respond to emails for several days, and despite leaving voice messages with the company, he always seemed to be on a lunch break (between 11am and 3pm most days). The vendors agents would try to contact my case handler but with no joy and they phoned me numerous times asking me to chase him as they never had any luck managing to track him down. He ignored their emails and phone messages. The completion date kept getting pushed back, and towards the end I had to phone him up 4 times to check whether or not it was going to go through the following day or not. I would not have minded as much for a low value transaction, but for a house purchase, tens of thousands of pounds leaving my account is a significant event, but for them, it appeared as though I was dealing with a few pence. 6 weeks after completion, I then had to chase them up as they owed me almost £300, and they made no effort to refund this to me in the meantime. I emailed my case handler 3 times over this and he never bothered to reply to my emails. 5 weeks later I am still awaiting a reply. They then wanted to charge me £25 to pay the cost of the BACS payment (even though this was my money). Had I not chased them, I would still not have been paid this money, and there was little in the way of apology when I discussed this issue with the company. I paid them the stamp duty on the property, and 8 weeks later I am receiving letters from HMRC about this still being outstanding. A very disappointing service, with very poor customer service levels. I would not use them again.
An incredibly slow and non-responsive. I am in the process of transferring my mortgage onto a sole name with the same mortgage provider. What has seemed a straightforward process became an endless saga because of Conveyancing Direct's processing times. It's been weeks and weeks since they engaged, and I learnt today that my case has not yet been assigned to a staff member there. It takes weeks for CD to reply to emails. Their telephone assistance is of no assistance so far.
We used Conveyancing Direct Property Lawyers for the recent sale of our flat. Our contact was Sarah Stewart, who we cannot rate highly enough. Sarah was extremely approachable, provided regular updates and got the sale through in smooth and timely fashion. 10/10 on all fronts. We'd highly recommend Conveyancing Direct Property Lawyers and we will continue to use them for a separate purchase transaction.
I have nothing but praise for Harry McNeill. He was professional, courteous and personable and a credit to this Company. He always answered any queries promptly and efficiently , especially during this difficult pandemic. I would have no hesitation in recommending him for conveyancing work.
Excellent service ! cannot imagine anyone has had a worse experience at selling their home than we did recently Harry McNell was reassuring throughout and was always available by phone /email 5 days a week I cannot praise this company enough and especially Harry Thank You so much
I couldn’t fault Harry McNeill with what he has done on working through the sale and purchase of my file at the beginning of November. I didn’t appreciate how difficult a sale and purchase would be and the amount of hoops that had to be jumped, let alone with it being in the middle of a pandemic. Harry constantly kept me up to date by email or dropping me a quick call with both the sale and purchase and went above and beyond to get this across the line which you can imagine is quite emotional rollercoaster from start to finish. Harry was professional through and through. Many thanks for use of your services through which we all know is not an easy time for anyone let alone trying to move in the middle of national lockdown!!!
Thank you to Conveyancing Direct for hard work and specifically to Samina for her amazing work. Always keep me updated and was very helpful. I did not believe that all buying house process will be that fast. Answers was prompt. Thank you very much.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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