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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
I use delivery.com to order some food. I put a new address in and gave them instructions on how to get to my building. They sent my food to a old address after I just put the information in online. They could not replace my food or give me a refund for my food and it was a $45 order.
I wish I could give 0 stars. This is the first time I've ever written a Trustpilot review. However, this service is so abominable that I had to. I contacted customer service after I received an order that was marked gluten-free, but it clearly contained gluten. They called the restaurant, and the restaurant said it was right. End of story. They won't credit my account.
If you're into being disappointed, Delivery.com is your go-to one stop shop for giving up on life. If you like placing an order for a hot meal, waiting two hours, then receiving a call from Delivery.com's customer service rep explaining that the driver just arrived to the restaurant and it'll be another hour and a half until your food is ready, and asking if you'd like to wait, then this is your company. This has happened repeatedly. I guess I'm the dummy for trying to give them another chance. It goes without saying that this company is absolute garbage. I can't wait until Delivery.com goes out of business. When that day comes, I'll be f***ing celebrating. I may even purchase myself one of those bumperstickers with Calvin (from Calvin and Hobbes) pissing all over a Delivery.com logo. Do yourself a favor and walk to the restaurant you're wanting food from with no shoes, over broken glass and syringes. You'll get your food faster and with less disappointments about the decisions you've made in your life. Not today Satan.
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Tried them 3 times. Never actually got the food because I gave up after 2 hours EACH TIME. I live in a major city. I could have walked to the restaurant faster. Don’t be me, read every time you order delivery and make sure it is ANY other service but Delivery.com
Shocking service. After waiting 100 mins for a delivery I contacted customer services to say I wanted to cancel my order and get a refund. They said they were unable to do that because the restaurant was making my order already. Ten mins later I have a call saying they are cAncelling my order because the restaurant is unable to take my order as they are closing. Blatant lies.
il corriere non si è presentato all’indirizzo, ma a 250 mt da casa, dicendo che era in ritardo, insultandomi perché era di corsa e non poteva aspettare, il cibo freddo ed immangiabile ….. pessimo consegnatario è pessimo mcdonald’s a fidarsi di questa gente.
They are an absolute scam. Never got the food and restaurant claimed that it was on the way and then do not have the order. So they may be operating with the restaurants to deceive. The order was from Square on Square in Philadelphia.
Prima di dar loro lavoro bisognerebbe mandarli a scuola di italiano visto che non capiscono un c..... E non sanno leggere i cognomi sui campanelli e suonano a caso disturbando la quiete.
Paid for it to arrive at 17:45, around that time I got a message saying the order would be 40 mins late, so I watched to see where the driver was. He drove around town till 18:30ish before I went to go pick it up myself. When I got there the order had been sitting on the counter for over an hour, not the restaurant's fault, under the driver's name. After we sorted out that it was mine, the owner told me that they don't use Delivery.com and that the driver had called in the order himself and hadn't paid yet. So I had to pay for my order again and plus the 50$ that already went to Delivery.com. Luckily the actual order price was 25$ and the owner was very nice. This also means they also charged me double on the delivery site, so I went to check my receipt, I paid 25 extra dollars in "service fees", tax, my 5 dollar tip, plus an extra 7 dollar fixed tip that I didn't know about. When I got home, the driver had just arrived at the restaurant and completed the delivery, keeping his tip. The whole thing was tiresome and insane. 80$ total for a 25$ meal, plus now I have to try to cancel the payment tomorrow morning because the only way to ask for one is by calling a super unhelpful number or using the chat service, which doesn't help either.
They are scammers. They got my money and didn't deliver my food. And they lied to me about delivering my food. Never order from this company. They are true scammers.
I ordered food and there was a mixup the restaurant and the person who called me back from delivery.com we’re deplorable I’m trying to find out where my food is and the guy harassed me about the tip keep in mind there’s a $5 delivery fee! So i tell him charge $3 to my card he charged me $5 and I’m livid disgusting people and i will never use this service ever again!
Absolutely the worst customer service I’ve ever experienced! Issues trying to order, the order wasn’t ready when promised, and then my card was charged twice! I contacted them and although I sent my card statement showing a double charge, they insisted that I was only charged once. Thankfully my credit card company was on the ball and helped me dispute the charge. 5 stars for capital one, zero stars for delivery.com.
Never received order. Received called from lady at delivery.com stating that her driver's car broke down and I would need to pick up the order. She stated she would refund me the cost. Never did. I called and they stated order was delivered and would not refund. I sent them the copy of the text she sent me and the proof of the call I received.
Zero stars to this service. The delivery process is RIDICULOUSLY complicated, as the delivery person drives to the restaurant, THEN places the order. The restaurant stopped working with delivery.com because of a laundry list of problems with the delivery.com program. To top it all off, I accidentally used the service, thinking I was ordering directly from the restaurant…ugh. What a crummy way to end the week. Buyer beware—NO stars because NO perks here. There is NOTHING better, faster, nor convenient about delivery.com.
I ordered for pickup in 15 minutes. When I arrived at the restaurant, they had not yet received the order from delivery.com. They started the order anyway and just as it was ready they received notice from delivery.co. This is the second time this has happened with two different restaurants. Next time I'll just call the restaurant.
I’ve been using delivery.com regularly for over a year now, and I find them pretty great. Every week they send codes for deals to my email, and I take advantage of the $10 off every time it’s offered. Other times it’s $5 off. They are prompt and the drivers have all been very pleasant. Yesterday the restaurant I ordered from took a ridiculous amount of time making my cheese quesadilla (a 5-minute food), and I got a text from delivery.com AND a call from the driver to alert me to the issue. I would never have any reason to use another delivery service.
Orders are always wrong. These same restaurants ALWAYS follow the order notes through other delivery services, but sometimes those are closed. Delivery is consistently 2+ hours, and their ‘customer support’ does nothing but tell you the information you can find in the order tracking screen. What really gets me is that the service that was acquired in my town that became delivery.com was so great. Great order times, great communication. If your order is wrong they do what they can to make it right. A tale as old as time. A corporate entity comes in and kills competition while lowering quality of service
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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