The representative was clear and…
The representative was clear and resolved the situation very effectively

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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
The representative was clear and resolved the situation very effectively
Matthew Koen was great!! I ordered and there was some complications between the restaurant and the website because my order never got to the restaurant some how so I called to see what could be done. He told me he'd call the restaurant and ask about it and my order got here quickly! He was super polite and so nice in general. Thank you so much!!
Used to be a good service but now it's horrendous. Account will get auto blocked due to "fraud detection", you'll get it unblocked a few times because they realize they are wrong but it's incredibly annoying cos it takes them days to do it so you don't get to make the order when you wanted it. Eventually, they just say they are gonna keep your account locked and they'll keep all the thousands of points you have built up over years i.e. basically steal.
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Abeid & Monsour were punctual, polite and very helpful.
I've loved this site for years because of their great discounts, even if they don't have as many restaurants on offer as GrubHub/Seamless. Lately, however, there have been more problems with getting deliveries for various reasons, some related to the site and some to the vendors, but in every case their customer service has been terrible.
Advertised “No service fee” on Google and yet charged me a service charge after purchase. I called immediately and they essentially said - too bad. We have a service charge. Isn’t there a law for this? I have pics.
The delivery estimate was for 20-30 minutes and the order took 2 hours to arrive. Delivery.com offered nothing in compensation and no excuse. Terrible company.
The driver took my order to the wrong house. I called and the person I spoke to was rude . The house they claim it was delivered to no one was home. They claim they left it and had me walk over there, and the order was not there. They refused to refund my money . Would never use this company again. Can't trust them . No telling what they do to your food.
Worst service, they are taking each delivery 9 to 10 days
I am waiting on an delivery from fedex my delivered was spouse to be here at 9:45 -1300 and it is not here now it say it will not be here until 20:00 I give them a 1 bad service I had to stay here all day waiting for a delivery hopefully I will get it today
I wish their was an option for zero stars. I ordered for 30 people on the Thursday prior to an 11AM Monday delivery all to find out that the order was cancelled at 10:27 due to the business "closing early for the day". I called the business and they told me that they simply do not do business with delivery.com. I can understand why... no one should.
Signed up for delivery.com, ordered food and got NOTHING. They charged my card, but i never received my order. The kicker is that I WAS NOT NOTIFIED by anyone that my food was not coming, even though i received a message saying my food was being prepped and will take 45-50 mins. I waited over an hr and a half. Finally get a rep on chat (there is no way to speak with an actual person unless you're a provider) im told the place was not answering their phone. I asked why did you not reach out to make me aware that I was not going to receive what I purchased. I was then told they don't reach out or report any problem until the customer reports it first. Due to this I missed out on my lunch break opportunity and went from 8:30am- 7:30 pm not eating anything. They captured my $$ and literally did not deliver. I was told i would have to wait 4-5 bus days for a refund, i told them no effing way, they need to just dispute/ cancel the transaction since it was just placed an hr and half ago. Why the heck would i need to wait to receive a refund when an order was placed less than 24hrs. On top of that, after all is said and done, I receive an email from Delivery.com saying MY ACCOUNT has been Flagged for fraud! Does that make sense to any of you? because it doesn't make sense to me. Below i've copied and pasted the email that was sent to me. They messed up, and i get flagged! ---------- Forwarded message --------- From: Customer Care Support customercare_support delivery.com Date: Wed, May 8, 2024 at 2:45 PM Subject: There is an issue with your delivery.com order To: **********gmail.com Hello Avatar, We regret to inform you that we are unable to process order # 37673***, as your account has been flagged by our fraud detection partner. Since this order is now canceled, all charges have been voided. The specific details as to why the account was flagged are not disclosed to us, which is to ensure the protection of user accounts on delivery.com. If you feel that your account has been flagged in error, we can have it submitted to our fraud detection partner for a secondary review so that they can determine whether to reverse their initial decision of refusal. We will then follow up with you to advise of their decision. Please let us know if you wish to have your account reviewed. Our apologies for the inconvenience. If you have any questions, please feel free to reach out. Sincerely,Ky Customer Service | delivery.comP: 800-709-7191Download our app | iOS | AndroidFollow us: facebook | twitter | instagram | blog New! Order at work with delivery.com Office
This is the 2nd time the driver didn't have my full address as input into the delivery address in addition to my order being incorrect. Something is wrong with the way the order moved from their site to the restaurant and also to the driver. I will not be using delivery.com again. When I reached out through the chat, the person said to wait while they got in contact with the restaurant and didn't tell me the manager was going to call me and after I got off of the phone, whoever was on the chat did not check to make sure everything was resolved but instead left the chat. I hope I actually see the refund that the manager said he would reverse since there's no documentation now.
CONSUMER BEWARE!!! Delivery .com is a scam. Thought I was on the restaurants site. I ordered & picked up & the fee on/line was $10 more than the restaurant bill. FOR WHAT??? I picked it up. All delivery.com did was add prices to the restaurants prices for providing ABSOLUTELY NO SERVICE. They just deceived & intercepted the search on web, thinking you are ordering from the restaurant. And even if you look at the icon it states “No service fee” deceptive trade practices going on here. Hope the AG of NY shuts you down!
Waited 30 mins for food, food was cold. They forgot my burger had to drive and get it myself waisting time. Never using again.
Had an issue with my order and the representative gave poor customer service. Did not resolve and even doubted my word. Will never use again.
The worse company to do delivery for. They steal your pay if the order is missing utensils if the sandwich is missing tomatoes they dock your pay as if you live inside that sandwich. Customers sometimes lie about how many items the restaurant puts in the bag they dock your pay no matter what it’s the driver’s fault
Order will arrive 5 hours after you place it and not right away as you were led to believe and they will not allow you to cancel.
Ancora una volta chiamo il MacDonald e la consegna di delivery non mi arriva...una vergogna totale....se ne escono sempre con le scuse ..siete un app. Vergognosa.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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