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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
So ever deliver easy has unprofessional staff which includes Area co-ordinator and someone MAX, Been almost 2 weeks, have sent all the required documents, completed and pass quizzes available on platform, emailed max and called given number. However no one is responding or updating where the application is at? Very disappointed. Useless people.
I was trying to send food to someone in the hospital. I placed the order an hour before the restaurant closed. The order was taken and I was charged immediately. The first delivery driver canceled and they could not find anyone else to make the delivery before the place closed. Rather than reach out to me, I had to call them to find this out. I asked to speak to a supervisor and was told one would call me back within twenty four hours. It has now been over a week. To make matter worse, I later received an email claiming that they didn't complete the order because the restaurant closed early, which is clearly a lie.
DO NOT USE DRIVERLY APP FOR ANYTHING!!!! I paid $17.99 for these people to contact Lyft on my behalf to reinstate my driving privileges with them because of false customer complaints! I had to ask 3 times for them to send me a copy of the letter they sent to Lyft, and after I read it it was a complete embarrassment! They misstated facts that I provided to them in writing, the letter was written in broken English, so unprofessionally written and a complete embarrassment on my behalf! These people DO NOT know what they are doing and even if you told them how to do it right, they still would get it wrong!
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Garbage “delivery” service with high fees. They simply hand off to an actual delivery service and charge you for the pleasure of doing business with them.
Extra charges not listed while making the purchase and then when I called customer service to inquire about the charges, they hung up on me to delay the cancellation until it couldn't be made. It was $2 but they hope you won't do anything about it. Super sketchy. Don't use delivery.com
Spent almost $100 for 3 meals delivered from Red Rooster, of course they got the order wrong, again, i don't know what to suggest to improve as it keeps on happening. Just to add to it, they put too much water in the mash potatoes, more like a soup than a mash. My solution to fix the problem is to not order from there again.
Ordered food, went to pick up and restaurant said they are not affiliated with delivery.com and that the service knows it but keeps taking customer orders anyway. Called for a refund and was given one but the person was very rude. Refund is going to take 5 days. I will tell everyone I know to avoid this garbage “provider”.
missing items, wrong items, staying in hotel requested plates and silverware only 2 forks no plates went on chat with customer service, useless! did not address or look into anything said they couldn't bring me items missing and would decide in 24-48 hours if i would get a refund for missing items?? I didnt want refund i wanted food i ordered!!! worst customer service ever from tawfeeeq! rude and sarcastic
I never heard of Delivery.com. Yet, they ended up somehow involved in my pickup order to Fazoli's. The email sent to me by Delivery.com showed a "Total Due" of $34.69, showing charges for $12.49 (food item); $11.86 (food item); Required Tip $ 0; Service Charge $0; Tax $1.55; Tip $2.43 (I left). The total due for the line items = $28.33, NOT $34.69. Fazoli's could not "see" any of this. A call to Delivery.com produced a difficult-to-understand "agent" who told me that there was also a service charge of $1.49 and a "required tip" of $4.87. Note that the email credit card charge itemization says $0 for that line item and there is no mention of a "service charge" line item. The agent said there was no way to refund the items charged but not shown and had NO IDEA where the $4.87 went. A very frustrating call. Is it legal to charge for items not shown in the itemization? I eventually got him to refund the duplicate tip amount of $2.43 but, if that can be refunded to the credit card, why can't the "required tip" amount? Be very aware of using Delivery.com. I have no idea how I ended up with them involved. Not worth the 1 star I had to provide.
Your delivery agent (Phone no: 6296023241, Dist point: Kurseong, 734203 / delivery to Tindharia 734223) is rude and needs a crash course in communication. Your agents are a joke. Companies like Amazon and Flipkart are losing customers because of delivery agents who deliver their packages. And yes, your 1.6 out of 5 rating is truly justified. EMBARASSINGLY JUSTIFIED. Here is my 1 star to add to your collection. I HAD CANCELLED MY DELIVERY BECAUSE OF THE DELIVERY AGENT BUT THE AMAZON AGENT WAS REALLY REALLY HELPFUL. THATS THE ONLY REASON I DID NOT CANCEL THE PACKAGE. DELIVERY SERVICES OPERATE BECAUSE OF CUSTOMER AND NOT THE OTHER WAY AROUND.
One of the worst delivery food service platforms I’ve ever used. If there is a problem with your food they will not refund until they speak with the merchant if the merchant lies about your food or order they honor their response and not the customers. Will never use them again I’ll continue to use grub hub
Thu, Mar 16, 2023 My delivery was fast! My delivery person was friendly and followed my instructions. My hot food was piping hot and delicious! my cold food was cold and even after 10yrs, you guys still make The Best Charcol Chicken Salad! Nobody does it like you!
I placed an order for pickup with delivery.com because the restaurant i wanted to order from was not available on Grubhub. I was charged $27.77. I went to the restaurant to pick up my food but they said they never received an online order from delivery.com. They received all the orders from doordash and grubhub. This company is a fraud and is NOT affliliated with restaurants that it takes orders for. I contacted customer service and they said they'd cancel my order and refund my money, but they never did. They basically stole money from me. This company should not be popping up on search engines and the site needs to be taken down immediately.
They treat their employees terribly. Steal from their paychecks and lie to the people who do all the hard work for the people at the top. Do not support this business.
I received food that was spoiled, bad and literally made me ill. The rest of of my food was missing an item and was ice cold, as it was delivered 30 minutes past the promised time. The restaurant called me, asking "do you want food? I'll have to cook it for you." (I don't even know what that means!) I called Delivery.com (6) times from the day I received the bad food to a week later. I was told over and over; you got what you ordered, so we can't refund you. I asked for a supervisor, but no one ever called back. So I got stuck paying for a meal that was spoiled, made me sick and Delivery.com didn't do anything.
What an absolute piece of #$% this company is. They steal your money and don't have the balls to answer for it. This company is a prime example of what is wrong with the American business scheme. Steal your money and don't answer a complaint. This alone is proof that they don't care about you, only your wallet and what they can extract from you. @#$! you delivery.com. @#$! you.
Absolute junk service. Took the oreder and instantly took the money. Waited until 10 mins before food was to be delivered, then canceled the order due to no available drivers and told me to wait 3-5 business days for a refund. Absolute scam / fraud / junk service.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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